Business Details
Emergency
services
Your Trusted IT Partner in Northeast Ohio
We are a trusted managed IT service provider dedicated to delivering comprehensive technology solutions for small and medium-sized businesses. With over 25 years of experience in Northeast Ohio, our team combines centuries of collective expertise to offer proactive IT support, advanced cybersecurity, and strategic cloud solutions. We prioritize customer satisfaction by aligning technology with business goals, ensuring seamless operations and long-term growth. Our commitment to core values like empathy, communication, and integrity has earned us a 97% customer satisfaction rating and partnerships with over 100 local businesses.We provide 24/7 monitoring, rapid response times, and flexible service models to minimize disruptions and maximize productivity. As a locally rooted organization, we focus on building lasting relationships and delivering tailored solutions that address unique business challenges. Our proven track record demonstrates our ability to protect clients from security threats while optimizing their IT infrastructure for efficiency and scalability.
Services
Managed IT
Cybersecurity
Cloud Solutions
Co-Managed IT
VoIP Systems
Physical Security
Compliance Services
Backup & Recovery
Office 365 Migration
Network Assessment
Highlights and features
- We offer 25+ years of experience in IT services for Northeast Ohio businesses.
- Our team has 250+ combined years of IT expertise and cybersecurity knowledge.
- We guarantee 29-minute response times for urgent technical issues.
- Our 97% customer satisfaction rating reflects our commitment to quality service.
- We provide 24/7 monitoring and proactive network maintenance to prevent disruptions.
What people say
Measurable positive impact
No security incursions
Unbelievable staff
Enhanced business operations
Outstanding integrity
Services
Managed IT
Our Managed IT services provide continuous monitoring and proactive maintenance of business networks. With 24/7 oversight and rapid response times, we ensure systems remain operational and secure. This service includes regular updates, performance optimization, and dedicated support to minimize downtime while allowing businesses to focus on core operations.
Cybersecurity
Comprehensive cybersecurity solutions protect businesses from evolving digital threats through advanced monitoring and threat detection. Our team implements firewalls, breach prevention systems, and employee training programs to create multi-layered defenses. With 24/7 security operations center support, we provide real-time protection against cyberattacks and data breaches.
Cloud Solutions
Scalable cloud solutions enable businesses to grow technology infrastructure alongside organizational needs. We offer secure cloud migration, management, and optimization services that improve flexibility while maintaining data protection. This includes backup systems, collaboration tools, and hybrid cloud environments tailored to specific business requirements and compliance standards.
Co-Managed IT
Co-managed IT services combine internal teams with our external expertise to enhance technical capabilities. We provide additional resources, specialized knowledge, and advanced tools to support complex IT environments. This collaborative approach improves system management while allowing businesses to retain control over their technology infrastructure.
VoIP Systems
Modern VoIP phone systems deliver reliable communication through internet-based technology. Our solutions include unified communications, mobile integration, and advanced calling features that improve business connectivity. We implement scalable phone systems that adapt to growing organizations while reducing traditional telecommunication costs.
People
Ralph Blanco
CEO
Ralph Blanco leads Ecmsi with strategic vision, focusing on long-term business growth and technological innovation while maintaining client-centric service delivery.
Yvonne Blanco
Administrator
Yvonne Blanco manages administrative operations, ensuring efficient organizational processes and supporting the company's commitment to exceptional client service delivery.
Dave Galioto
CIO
Dave Galioto oversees technical strategy and implementation, bringing extensive IT leadership experience to develop innovative solutions for client technology challenges.
Mike Gallagher
Service Manager
Mike Gallagher directs service operations, focusing on rapid response times and effective resolution of technical issues to maintain client business continuity.
Shane Nesbitt
IT Consultant
Shane Nesbitt provides expert IT consulting, helping businesses optimize technology infrastructure and implement solutions aligned with specific operational requirements.
Questions
What IT services does ECMSI offer for small businesses?
We provide managed IT services, cybersecurity solutions, cloud computing, VoIP phone systems, and compliance management tailored to small business needs.
How does ECMSI handle cybersecurity threats?
Our 24/7 security operations center monitors networks in real-time, implementing firewalls, breach detection systems, and employee training programs to prevent cyberattacks.
Can ECMSI help with HIPAA compliance requirements?
Yes, our Compliance as a Service offering includes specialized solutions for HIPAA, PCI-DSS, CMMC 2.0, and other regulatory frameworks.
What areas does ECMSI serve?
We primarily serve Northeast Ohio, including Struthers, Warren, Cleveland, and surrounding communities with on-site and remote support.
How quickly does ECMSI respond to IT emergencies?
We guarantee response times within 29 minutes for urgent technical issues with 24/7 monitoring and support available.
What makes ECMSI different from other IT providers?
Our combination of 25+ years' experience, 97% customer satisfaction rating, and proactive approach to technology management sets us apart in the industry.
Reviews (5)
Carly Allen
Jun 27, 2022
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Unbelievable staff that get the job done! ECMSI has enhanced our business with their commitment to understand our business and our technology needs. Never have we been so satisfied with their computer solutions that we now have ECMSI handle our phones. With their recommendation we purchased a new phone system (from ECMSI) that enables our business to reach new communication levels. I need to mention, the integrity and service is outstanding! ECMSI has saved us money and worries about our IT & communications.
Nikita Warfield-Owens
Feb 16, 2022
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ECMSI service was needed during one of this year's snowstorms. They were prompt in calling back and keeping me notified on the status of my issue. After it was determined my PC was unable to be fixed there was an uncomfortable delay in getting a loaner to me; however, the service received from Dontae and their ability to save all my work and documents alleviated it. Thanks again for providing good service!
Jim Thompson
Nov 05, 2021
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Used this Team for a very large, diverse, multi-location medical practice I managed a while back and they were stellar. About to launch another big project and wouldn't think of doing it without them.
Michael Vallas
Feb 17, 2018
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ECMSI staff and management are very responsive to our business needs. From planning to execution they are an integral part of our IT support. Ralph Blanco and his support staff have integrity and have been a key business partner for years.
Tim Nelson
Feb 12, 2018
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Great customer service, knowledgeable staff always looking to help us keep costs low and system performance high. Always do a great job of trouble shooting any issues we are having.
