Business Details
19 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Cleveland, OH
Since 2007, Custom Computer Solutions has been the trusted IT partner for residents and businesses across Northeast Ohio. Our team of certified technicians specializes in comprehensive computer repair, network optimization, and personalized technology instruction. With an A+ rating from the Better Business Bureau, we deliver on-site solutions for hardware failures, malware removal, and system upgrades while maintaining a commitment to transparency and customer education.Our proprietary PC tune-up process combines manual diagnostics with advanced tools to restore performance without data loss. We serve both residential and commercial clients in Summit County and surrounding areas, offering 24/7 emergency support for critical technology issues. Our expertise spans laptop screen replacements, hard drive diagnostics, and network infrastructure development, ensuring tailored solutions for every client's unique needs.
Services
Laptop Repair
Virus Removal
Data Recovery
Computer Lessons
PC Tune-Up
Networking Setup
Hardware Upgrades
Printer Installation
Hard Drive Replacement
DC Power Jack Repair
Details
- Year established: 2007
Highlights and features
- We offer 24/7 emergency computer repair services with same-day response
- Our technicians have 17+ years of combined experience in IT solutions
- We guarantee non-destructive data recovery during system repairs
- Our proprietary PC tune-up process uses multi-tool virus detection methods
- We provide transparent pricing with no hidden fees for all services
Associations and certifications
- Better Business Bureau (BBB)
What people say
Excellent computer system support
Prompt, patient, pleasant
Available 24-7
Reliable, consistent service
Resolved issues same day
Services
PC Tune-Up
Our comprehensive PC tune-up service restores computer performance through virus removal, registry repair, and hardware diagnostics. Technicians perform manual defragmentation, update security patches, and optimize startup processes. The 48-hour process includes data backup and hardware cleaning for desktops, ensuring improved speed without data loss.
Laptop Repair
Specialized laptop repairs include screen replacement, DC power jack fixes, and hard drive upgrades. Our on-site technicians diagnose mechanical failures and replace components using OEM parts. We offer same-day service for common hardware issues while maintaining data integrity during repairs.
Virus Removal
Our multi-tool virus removal process eliminates malware without system reformatting. Technicians use industry-leading software and manual detection methods to remove threats while preserving user data. Post-removal security updates protect against future infections.
Networking Setup
We configure home and office networks with secure Wi-Fi setup and device integration. Services include router optimization, wired/wireless network troubleshooting, and peripheral connectivity solutions for printers and storage devices.
Computer Upgrades
Custom hardware upgrades improve computer performance with RAM expansion, SSD installation, and graphics card replacements. Our technicians recommend cost-effective upgrades tailored to specific usage requirements, extending device lifespan without full system replacement.
People
Brian Jenkins
Owner/Lead Technician
Certified IT professional with 17+ years of experience in computer repair and network solutions. Specializes in on-site diagnostics and data recovery. Maintains 24/7 availability for emergency services.
Questions
What computer repair services do you offer?
We repair laptops, desktops, and tablets including screen replacements, DC power jacks, and hard drive upgrades. Services also include virus removal, networking setup, and system optimization.
Do you provide emergency computer repair?
Yes, we offer 24/7 emergency services with same-day response for critical computer issues affecting businesses or personal use.
What areas do you service?
We serve all of Summit County including Macedonia, Hudson, and Akron, plus surrounding areas in Northeast Ohio.
How long does a PC tune-up take?
Our comprehensive PC tune-up process typically takes 48 hours to complete, ensuring thorough diagnostics and non-destructive system optimization.
Are your technicians certified?
Yes, our lead technician holds industry certifications and has 17+ years of experience in computer repair and IT solutions.
Reviews (1)
Kathy Kocik
May 01, 2021
Report
Very nice, personable owner. Would highly recommend, and would certainly use him again when needed. Had my laptop back by the next day.
