Business Details
22 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Cybersecurity
Quality IP River is an award-winning full-service IT support and consulting company headquartered in Kent, Ohio. Since 2004, we have served as a trusted advisor to small- and medium-sized organizations nationwide, providing forward-thinking, customized IT solutions. Our team of talented IT experts delivers expert customer service, building long-term client relationships through clear communication and rapid problem resolution. We pride ourselves on a same-day response time and a unique 24/7 HelpDesk staffed with specialists ready to assist at any hour. Our approach begins with understanding each client's unique goals, pain points, and budget to create a personalized IT roadmap. This includes technology improvements, security enhancements, and maintenance solutions tailored to specific business needs.When partnerships begin, we implement the roadmap while maintaining continuous support through a dedicated team of experts. We collaborate closely with clients and vendors, continuously innovating to solve challenges and deliver exceptional, consistent, and reliable service. Our mission is to provide the best IT experience with a focus on quantifiable results, designing technology environments that support business goals while remaining frustration-free. With locations in Florida, Texas, and Washington, our national reach allows us to serve clients across diverse industries including accounting, architecture, construction, healthcare, and government contracting.
Services
Managed IT Support
Co-Managed IT Services
Backup and Disaster Recovery
Cyber Security Consulting
VoIP and Business Phone Systems
Details
- Year established: 2004
Highlights and features
- We offer 20+ years of IT consulting experience since 2004
- Our 24/7 HelpDesk provides immediate specialist support
- Personalized IT roadmaps tailored to business-specific needs
- Nationwide service with local office locations across four states
- Proven track record with 800+ satisfied business clients
What people say
24/7 availability
Knowledgeable technicians
Proactive problem solving
Customized solutions
Rapid response times
Services
Managed IT Support
Our comprehensive managed IT support ensures continuous system operation through proactive monitoring and maintenance. We handle network infrastructure, server management, and software updates to prevent downtime. With 24/7 technical oversight and rapid response times, businesses maintain optimal performance while focusing on core operations. This service suits organizations seeking reliable IT infrastructure management.
Cyber Security Consulting
Cybersecurity consulting services protect businesses through threat monitoring, risk assessments, and customized security strategies. We implement multi-factor authentication, security awareness training, and network discovery mapping to strengthen defenses. Our experts stay current with evolving threats to maintain compliance and protect sensitive data across industries requiring robust security frameworks.
Cloud Services
Managed cloud services enable secure data storage, collaboration, and scalability through customized cloud infrastructure. We handle cloud migration, configuration, and ongoing management while ensuring data protection and system integration. Businesses benefit from improved accessibility, reduced hardware costs, and flexible resource allocation tailored to specific operational requirements.
VoIP and Business Phone Systems
Modern VoIP solutions provide scalable, cost-effective communication systems with advanced features like call routing, voicemail-to-email, and mobile integration. We design and implement business phone systems that improve connectivity while reducing telecommunication expenses through optimized network configurations and ongoing support.
Backup and Disaster Recovery
Comprehensive backup and disaster recovery solutions safeguard critical business data through automated cloud backups and rapid recovery protocols. We create customized plans to ensure business continuity during system failures or cyberattacks, minimizing downtime and maintaining regulatory compliance for organizations handling sensitive information.
Questions
What IT services does Quality IP River offer?
We provide managed IT support, cybersecurity consulting, cloud services, VoIP systems, and backup/disaster recovery solutions tailored to business needs.
Do you support businesses outside Ohio?
Yes, we serve clients nationwide with local offices in Ohio, Florida, Texas, and Washington.
How quickly do you respond to IT issues?
We guarantee same-day response and maintain 24/7 support for urgent technical problems.
Can you help with cybersecurity compliance?
Our security consultants implement frameworks that meet industry-specific compliance requirements for data protection.
What industries do you specialize in?
We serve accounting firms, construction companies, healthcare providers, government contractors, and other SMBs nationwide.
Do you offer customized IT roadmaps?
Yes, we create personalized technology plans addressing security, infrastructure upgrades, and business goals.
Reviews (5)
Douglas Roof Jr
Feb 18, 2022
Report
This is the 3rd company that I've been with that has used QualityIP or I brought their services to the company I work for. Ryan Markham and his team are very knowledgeable, fair, and honest. They have improved our company's IT infrastructure tremendously since I brought them on, doing it in stages to keep in mind our cash flow needs. In particular, Jeffrey Darby has led this effort and done a solid job. I would recommend QualityIP to anyone looking to outsource and decrease their IT cost while improving their IT service.
Yvonne Shaw
Feb 18, 2022
Report
Our company has been a client of Quality IP for approximately 7 years. In that time, security measures, automation and efficiencies have been introduced into our environment to safely protect our data and equipment. QIP currently monitors over 70 pc's/servers in our network and they always recommend better ways to move forward. They have been very instrumental in the past two years with regards to moving the company with a more on-line work space to enable everyone to work remotely.
Alexis Herrera
Feb 06, 2022
Report
Quality IP has made it easier to use technology so that our business can focus on what we do best. Excellent customer service. Highly recommend.
Donny Fiant
Aug 19, 2020
Report
I am not having any luck getting real service. Two of my last three service tickets i fixed the issue myself after bieng told that there was no way to fix it. They remote onto my computer and ran unlicensed software on two occasions. Since they are using trial or free software, they can only detect the issues. Then they leave after telling what the problem is and I have to do the work to fix it. The last ticket they used a trial version of a program Ccleaner that is listed as Spyware and left it installed on my computer. Overall just very poor understanding of me as a customer.
Jacob Schneider
May 31, 2019
Report
We switched to Quality IP from another IT company about a year ago. We have not had a single issue with the service or their staff. All-in-all, a fantastic company to do business with.
