Business Details
28 Years
experience
Emergency
services
Local IT Solutions for Northeast Ohio Businesses
AtNetPlus was founded in 1998 by Jay Mellon and Jim Laber to address the growing need for reliable IT solutions in Northeast Ohio. Over nearly three decades, we've evolved from a small IT provider into a trusted technology partner serving businesses across Cleveland, Akron, and surrounding areas. Our mission centers on delivering exceptional service through a combination of skilled personnel, proven processes, and cutting-edge technology. We maintain core values of collaboration, effective communication, respect, and support that guide our interactions with clients and team members alike. Specializing in industry-specific IT solutions, we serve healthcare providers, manufacturers, municipalities, and nonprofits with tailored technology strategies.Our CJIS-certified technicians ensure compliance for government agencies handling sensitive data. Through quarterly strategic reviews and dedicated client success management, we help organizations transform technology costs into strategic investments. Our local team provides 24/7 remote monitoring with on-site support availability, combining proactive maintenance with rapid response capabilities. Recognized for award-winning service, we maintain strong community ties through volunteer work and local business partnerships. Our commitment to transparency and ethical practices has built lasting trust with clients across diverse industries.
Services
Managed IT
Co-Managed IT
Cybersecurity
AI Automation
IT Project Management
Data Backups
Business Advisory
Details
- Year established: 1998
Highlights and features
- 28 years of local IT expertise since 1998
- CJIS-certified technicians for secure data handling
- Quarterly strategic technology reviews included
- Dedicated client success manager assigned
- Flat monthly pricing with no hidden fees
Associations and certifications
- CJIS-certified technicians
What people say
Trusted IT partner
Proactive maintenance
Industry expertise
Quick response times
Cost-effective solutions
Services
Managed IT Services
Our Managed IT Services provide continuous monitoring and maintenance of your technology infrastructure. We handle network security, software updates, and system performance to prevent downtime. This proactive approach ensures your business operations run smoothly with 24/7 remote support and on-site assistance when needed.
Cybersecurity Solutions
We implement comprehensive cybersecurity measures tailored to your industry requirements. Our services include threat detection, data encryption, and compliance management for HIPAA and CJIS standards. Regular security audits and employee training programs help maintain robust protection against evolving cyber threats for healthcare providers and government agencies.
AI Automation Services
Our AI Automation Services help businesses adopt artificial intelligence solutions for operational efficiency. We provide AI strategy consulting, implementation support, and staff training programs. This includes automating repetitive tasks and integrating intelligent systems to improve decision-making processes across manufacturing and service industries.
Business Advisory Services
We offer strategic technology guidance through quarterly reviews and customized implementation plans. Our advisory services include Virtual CISO support, compliance management, and AI business consulting. This helps organizations align their technology investments with long-term business objectives while maintaining regulatory compliance.
Data Backups & Disaster Recovery
Our BCDR solutions protect against data loss from cyberattacks, hardware failures, or natural disasters. We implement automated backup systems with multiple storage locations and rapid recovery protocols. This ensures business continuity with minimal disruption to operations during unexpected events affecting Northeast Ohio businesses.
People
Jay Mellon
Co-Founder
Co-founded AtNetPlus in 1998 with a vision to provide reliable IT solutions for Northeast Ohio businesses. Brings over 25 years of technology leadership experience in developing strategic partnerships with local organizations.
Jim Laber
Co-Founder
Co-founder with extensive technical expertise in IT infrastructure management. Has driven the company's growth from a local IT provider to a trusted technology partner serving diverse industries across Northeast Ohio since 1998.
Questions
What industries do you specialize in?
We serve healthcare providers, manufacturers, municipalities, and nonprofits with tailored IT solutions addressing their specific compliance and operational needs.
Do you offer 24/7 IT support?
Yes, we provide 24/7 remote monitoring with on-site support available whenever needed to minimize business disruptions.
Are you CJIS-certified?
Yes, our technicians hold CJIS certification for securely handling sensitive information required by law enforcement and government agencies.
How do you handle data security?
We implement comprehensive cybersecurity measures including threat detection, encryption, compliance management, and regular security audits for HIPAA and CJIS standards.
What service areas do you cover?
We primarily serve businesses in Akron, Canton, and Cleveland, Ohio with local technical support and on-site services.
How are your services priced?
We offer flat monthly pricing with no hidden fees, including quarterly strategic reviews and dedicated client success management.
Reviews (4)
Caleb Mickler
Jun 02, 2022
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Although they're a fairly small team, they're mighty! AtNetPlus is extremely prompt and helpful with any and every tech issue that needed us to correspond.
Warren Hino
Jun 18, 2021
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Finding a quality IT company to work with can be a challenge. We feel fortunate to have been able to partner with AtNetPlus on a couple of occasions. Each of the staff we have worked with have been professional and easy to work with. They do have genuine care for a client's needs so that's refreshing.
Scott Fox
Apr 15, 2021
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AtNetPlus is an exceptional partner. Their service and support is off the charts - have worked with many companies in this space and they are the best by a country mile.
Marissa Morris
Apr 05, 2021
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As a proud employee of AtNetPlus, I wanted to offer feedback from the "other side" of our service. When our technicians get off of the phones, they are just as kind, enthusiastic, and BRILLIANT as they are when they're providing customer service. I feel so lucky to be surrounded by such a great group of people and to be a part of a company that takes excellent care of its employees and clients. If you're thinking about working with or FOR our company. You won't regret it. :
