Business Details
36 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in North Carolina
Comtech Network Solutions Network Solutions has been delivering comprehensive IT support and cybersecurity solutions to small and medium-sized businesses since 1990. Our core expertise lies in network infrastructure, cloud solutions, and proactive IT management tailored to businesses with 10-100 employees across North Carolina. We prioritize rapid response times, with an average of under one hour, and maintain a team of experienced technicians who stay with us three times longer than the industry average. Our month-to-month agreements reflect our commitment to earning client trust daily through reliable service rather than long-term contracts.With over 35 years in business and 30+ US-based employees, we manage 8,000+ devices and 5,000+ Office 365 licenses while maintaining 43-minute or less average response times. Our approach combines technical excellence with personalized service, ensuring clients receive both cutting-edge technology solutions and exceptional customer support.
Services
Managed IT Services
Co-Managed IT Services
Zero-Trust Cybersecurity
VoIP Phone System
HaaS - FlexTech
Helpdesk Services
Server Management
Office 365 License Management
Compliance Services
Details
- Year established: 1990
Highlights and features
- We guarantee 1-hour rapid response times for IT issues
- Our technicians stay with us 3+ years on average
- We implement Zero-Trust Cybersecurity frameworks with 24/7 monitoring
- We offer month-to-month service agreements with no long-term contracts
- We manage 8,000+ devices and 1.8M+ monthly phone minutes
Associations and certifications
- Inc. 5000 Fastest-Growing Companies in the USA
- MSP Titans Of The Industry (MSP Success Magazine)
What people say
Excellent service
Prompt response
Reliable support
No issues
Best decision
Services
Managed IT Services
Our Managed IT Services provide comprehensive oversight of your technology infrastructure with proactive monitoring and maintenance. This solution ensures continuous system optimization, rapid issue resolution within one hour, and strategic technology planning tailored to your business needs. Our experienced technicians deliver reliable support for servers, networks, and cloud environments while maintaining 30+ US-based employees with 3+ year average tenure. This service includes regular system updates, performance optimization, and 24/7 network monitoring to prevent disruptions before they occur.
Zero-Trust Cybersecurity
Comtech Network Solutions Network Solutions's Zero-Trust Cybersecurity framework implements multi-layered protection strategies that verify every access request before granting network permissions. This approach includes continuous monitoring, device authentication, and network segmentation to prevent unauthorized access. Our Cyber Armor solution features 24/7 threat detection, Office 365 security monitoring, and employee training programs. With rapid incident response times and compliance support for HIPAA and other regulations, this service protects against evolving cyber threats while maintaining business continuity through proactive security measures.
VoIP Phone System
Our VoIP Phone System delivers scalable communication solutions with enterprise-grade features accessible from any location. This cloud-based system supports remote work environments while maintaining crystal-clear call quality and advanced functionality. The service includes proactive system monitoring, immediate technical support with 1-hour response guarantees, and seamless integration with existing IT infrastructure. Businesses benefit from flexible scaling options, reduced communication costs, and enhanced features like mobile integration and automated attendants while maintaining month-to-month service agreements without long-term commitments.
Co-Managed IT Services
Comtech Network Solutions Network Solutions's Co-Managed IT Services extend your internal IT team with specialized expertise and additional resources. This collaborative approach handles day-to-day operations while your team focuses on strategic initiatives. We provide access to cybersecurity specialists, compliance experts, and server management professionals while maintaining rapid response times and proactive system maintenance. The service includes seamless knowledge transfer, customized support levels, and technology roadmap planning to align IT strategy with business growth objectives while maintaining operational control within your organization.
Compliance Services
Our Compliance Services ensure businesses meet industry-specific regulatory requirements through comprehensive assessment and implementation programs. This includes HIPAA compliance for healthcare providers, data protection standards for legal firms, and industry-specific security frameworks. We develop customized compliance strategies, implement necessary technical controls, and maintain documentation for audits. The service features ongoing monitoring to maintain compliance status, regular updates to adapt to changing regulations, and security assessments to identify potential vulnerabilities while maintaining alignment with both legal requirements and business operations.
People
Mike Farlow
Chief Executive Officer
Mike Farlow leads Comtech Network Solutions Network Solutions with over 35 years of industry experience. He focuses on strategic growth while maintaining the company's commitment to exceptional service. His leadership emphasizes technical excellence and customer satisfaction.
David Rominger
Chief Technology Officer
David Rominger oversees technical operations with extensive expertise in network infrastructure and cybersecurity. He ensures Comtech Network Solutions Network Solutions maintains cutting-edge technology solutions while delivering reliable IT support to clients across North Carolina.
Ethan Farlow
Chief Operating Officer
Ethan Farlow manages daily operations with a focus on service delivery excellence. He maintains Comtech Network Solutions Network Solutions's rapid response capabilities and ensures consistent quality across all technical support services for the company's 175+ clients.
Dirk Munson
Director of Support Services
Dirk Munson leads the support team with emphasis on technical proficiency and customer service. He maintains Comtech Network Solutions Network Solutions's 43-minute average response time while overseeing the training and development of 30+ US-based technicians.
Rafe Martin
CRO, HIPAA Compliance Officer
Rafe Martin manages client relationships and ensures compliance with healthcare regulations. He specializes in HIPAA requirements while maintaining Comtech Network Solutions Network Solutions's commitment to data security and regulatory adherence for medical clients.
Questions
What's included in Comtech Network Solutions Network Solutions's Managed IT Services package?
Our package includes unlimited support, proactive monitoring, cybersecurity protection, quarterly reviews, onsite help, data backups, patch management, and 24/7 network monitoring with rapid response times.
Do you offer after-hours support?
Yes, we provide emergency response with guaranteed under-10-minute response times. We only charge for actual usage, not monthly maintenance fees for after-hours coverage.
How is your onboarding process different?
We handle 98% of the process with minimal client effort. This includes a 30-day rollout plan, dedicated project manager, and seamless transition to your assigned Client Success Manager.
Do you replace hardware?
Yes, our FlexTech program allows hardware replacement on a fixed monthly plan without large upfront costs or productivity delays from outdated equipment.
Can you help with cybersecurity compliance?
Our Zero-Trust Cybersecurity services include compliance support for HIPAA, GDPR, PCI-DSS, and other industry-specific regulations through implementation and ongoing monitoring.
What service areas do you cover?
We serve businesses across North Carolina including Raleigh, Charlotte, Greensboro, High Point, Winston-Salem, and surrounding areas with local offices in multiple cities.
Videos
Reviews (4)
Isabella Ramjeet
Jun 13, 2022
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I cannot express how amazing ComTech has been ever since we have began working with them. All of our technology was extremely out-of-date and they worked quickly to not only find solutions, but cut our costs immensely. The entire team has been so responsive, helpful, and friendly. I highly recommend to anyone looking for any IT support.
Willy Fisher
Feb 16, 2022
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Comtech has really been a game changer for our firm and our confidence that we are doing things correctly with our entire IT support. Rafe Martin and his team have delivered quality security and monitoring, superior customer service when we need help, and, most importantly, giving us the peace of mind to know that we are operating with efficiency, compliance, and safety.
Hardy Butler
Feb 04, 2022
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We've been a ComTech customer for over 10 years now, and I wouldn't trust our network security or technical support to anyone else. They're knowledgeable, extremely responsive, and just a solid partner to have on your side. Beyond just technical support, their admin and accounting teams are also a pleasure to work with. Anne is always quick to respond and willing to dive in and help. We couldn't be happier!
Natasha Elliott
Jan 29, 2022
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I cannot say enough good things about ComTech. They are always very responsive and professional. Mike and his team always recommend the products that will provide the best protection for our agency. They also have great pricing for the value. I highly recommend them and always refer my colleagues.
