Business Details
Emergency
services
Your Trusted IT Partner in Durham, NC
Benchmark Network Solutions has been a trusted partner for businesses seeking comprehensive IT solutions for over three decades. Founded on the principle of empowering organizations through technology, we specialize in managed IT services, cybersecurity, data backup and disaster recovery, VoIP phone migration, and IT strategy and planning. Our team of certified professionals delivers proactive support, ensuring systems remain secure, reliable, and aligned with evolving business goals. With a focus on Raleigh-Durham-Chapel Hill, we serve local businesses, schools, and government agencies, offering tailored solutions that minimize downtime and maximize efficiency.Our commitment to innovation, combined with decades of experience, positions us as a leader in the IT services industry. We pride ourselves on transparent pricing, rapid response times, and a client-centric approach that fosters long-term partnerships. By handling the complexities of IT management, we enable clients to concentrate on growth and operational excellence.
Services
Managed IT Services
Cybersecurity
Data Backup
Disaster Recovery
VoIP Migration
IT Strategy
Highlights and features
- We offer 24/7 proactive IT monitoring and support.
- Our team has over 30 years of experience in IT solutions.
- We provide customized IT strategies tailored to your business needs.
- We guarantee rapid response times and reliable service.
- We focus on cybersecurity to protect your business data.
What people say
Seamless systems
Outstanding support
Knowledgeable staff
Rapid response
Peace of mind
Services
Managed IT Services
Our managed IT services provide continuous monitoring, maintenance, and support to ensure your systems operate at peak performance. We proactively address issues before they disrupt operations, offering 24/7 security and reliability. Clients benefit from predictable costs, reduced downtime, and access to expert technicians who tailor solutions to their specific needs.
Cybersecurity
Our cybersecurity solutions protect against threats through firewalls, encryption, and real-time monitoring. We implement defense-in-depth strategies, including vulnerability assessments and employee training, to safeguard data. Clients gain peace of mind knowing their IT infrastructure is defended against evolving cyber risks.
Data Backup
Automated daily backups ensure critical data is stored securely offsite, with rapid recovery options in emergencies. Our solutions include business continuity planning and 24/7 support, minimizing disruption. Clients rely on us to protect against data loss from breaches, accidents, or natural disasters.
VoIP Migration
We migrate businesses to cloud-based VoIP systems, offering features like video conferencing and voicemail-to-email. Our seamless implementation minimizes downtime, while ongoing support ensures optimal performance. Clients enjoy scalable, cost-effective communication solutions.
IT Strategy
Our IT strategy services align technology with business goals through customized roadmaps. We assess current infrastructure, identify gaps, and recommend solutions for growth. Clients receive expert guidance on digital transformation and resource optimization.
People
Faisal Ahmed
CEO
Faisal Ahmed, CEO of Benchmark Network Solutions, brings over 15 years of IT leadership experience. A Drexel University graduate with an MSEE in AI, he previously held roles at Bell Labs, IBM, and Seagate. He founded Calido International and Zoma, LLC, focusing on cybersecurity and innovation.
Questions
What services does Benchmark Network Solutions offer?
We provide managed IT services, cybersecurity, data backup and disaster recovery, VoIP phone migration, IT strategy, and cloud solutions.
Which industries do you specialize in?
We serve businesses across all industries, with a focus on local government, healthcare, engineering, and building services.
Do you offer 24/7 IT support?
Yes, our team provides 24/7 monitoring and rapid incident response to minimize downtime and ensure system reliability.
How does your onboarding process work?
We begin with a consultation to assess your IT needs, then design a customized plan, followed by seamless implementation and ongoing support.
What sets Benchmark apart from other IT providers?
We combine proactive support, rapid response times, and personalized service to become an extension of your team, prioritizing your business's success.
Do you offer cybersecurity training for employees?
Yes, we provide training programs to educate staff on phishing, ransomware, and other threats to strengthen your security posture.
Reviews (5)
Randy McKay
Feb 14, 2022
Report
We hired Benchmark to manage The Carolina Theatre of Durham's network and provide IT security and support. They've been honest, reliable, and on top of our needs. Their techs are topnotch. We highly recommend them.
City Of Mebane
Jan 21, 2022
Report
Benchmark manages our Network at the City. We have been pleased with the service and responsiveness that we have received from this organization. We highly recommend them as an Managed Service Provider and i promise that you will not be disappointed.
Brenda Johnson
Dec 11, 2021
Report
We hired Benchmark at a time of unexpected need. They have taken the time to listen and analyze to provided us with the guidance to develop a plan that we needed and well as the outstanding support we need. The team/staff are remarkable and I love interacting with them. Not only are they knowledgeable, they are responsive, patient and kind. Benchmark has provided us by providing excellent and quality service, which definitely means a lot. If you need and MSP, Benchmark is the company to provide you with great service!
John McGrath
Mar 30, 2020
Report
We hired Benchmark to provide managed IT service. They listened to our needs and designed a custom plan to fit our requirements. We are very happy with their response time and their prompt resolution of our technical issues. They also do structured cabling and we hired them to do the structured cabling work and video surveillance system for our new office building. We can count on them for any of our IT needs. They are our trusted IT advisor.
Derek Jones
Dec 17, 2019
Report
I've been doing business with Benchmark for years now, the wealth of knowledge there is unmatched. Enjoying my newest BCDR solution.
