Business Details
Emergency
services
Your Trusted IT Services Partner in West Michigan
Red Five IT is a full-service managed IT company serving businesses across West Michigan. Our team of Microsoft Certified Professionals delivers comprehensive IT support, network security, and cloud solutions tailored to meet the unique needs of each client. With a client base that has doubled in the past two years, we continuously invest in new technologies and personnel to maintain exceptional service quality. We prioritize direct service delivery by avoiding subcontracting for core services while outsourcing select value-added offerings like wiring. Our commitment to personalized IT consulting ensures businesses receive scalable solutions aligned with their operational goals and budget constraints.Backed by certifications from Microsoft, Dell, and AppRiver, our engineers provide 24/7 help desk support through remote access or on-site visits. We specialize in proactive security strategies, including network protection and email security partnerships with AppRiver SecureTide. Our leadership team brings decades of combined experience in enterprise technology deployment, small business IT management, and client-focused service delivery. Community involvement remains central to our operations through participation in local organizations like the Grand Haven Rotary Club and Tri-Cities Chamber of Commerce.
Services
Managed IT Services
Network Security
Cloud Consulting
Backup & Disaster Recovery
Help Desk Services
Email Security
Unified Communications
VoIP Solutions
IT Consulting
Virtualization Services
Highlights and features
- We offer 24/7 help desk support with remote and on-site assistance
- Our engineers hold Microsoft, Dell, and AppRiver certifications
- We provide customized IT plans tailored to business needs and budgets
- We maintain direct service control by avoiding subcontracting for core services
- Our team has 10-30 years of experience in enterprise and SMB IT solutions
Associations and certifications
- Microsoft
- Dell
- AppRiver
What people say
Great value for price
Professional and courteous
Timely assistance
Excellent customer service
Seamless transitions
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of business technology infrastructure. This proactive approach prevents downtime through regular updates, security patches, and performance optimization. Businesses benefit from predictable costs, improved security, and access to certified IT professionals available 24/7 for immediate issue resolution.
Network Security
Comprehensive network security solutions protect business data from cyber threats through customized protection plans. Services include firewall management, intrusion detection, and security audits to identify vulnerabilities. Our proactive monitoring ensures immediate response to potential breaches while maintaining compliance with industry standards.
Cloud Consulting
Cloud consulting services help businesses transition to secure, scalable cloud environments for improved collaboration and data accessibility. We implement solutions like Office 365 with enhanced security features that enable remote work capabilities. Our experts ensure seamless integration with existing systems while optimizing cloud performance and cost efficiency.
Backup & Disaster Recovery
Backup and disaster recovery services ensure business continuity during emergencies through multiple redundant storage solutions. We implement automated backup systems with rapid recovery capabilities to minimize data loss and downtime. Regular testing verifies system integrity while customized plans address specific business continuity requirements.
Help Desk Services
24/7 help desk services provide immediate technical assistance through phone, email, and online ticketing systems. Our certified technicians resolve hardware, software, and network issues remotely or through on-site visits. This continuous support ensures minimal disruption to business operations and timely resolution of technology challenges.
People
Kent Davies
System Architect
With 15+ years designing Microsoft enterprise solutions, Kent specializes in System Center deployment and Windows migration strategies for large organizations.
Joel Blease
Senior Systems Analyst
Joel brings 10+ years of experience implementing Microsoft technologies for SMBs, focusing on daily support and technology training programs.
Jill Argetsinger
Executive of Getting IT Done
With 15 years in management, Jill oversees accounting operations and client relations while leading community engagement initiatives for the company.
Steve Warner
Senior Account Executive
Steve contributes 30 years of IT industry experience developing customized technology solutions for new and existing clients across Michigan and California.
Questions
What IT services does Red Five offer?
We provide managed IT services, network security, cloud consulting, backup solutions, VoIP systems, and 24/7 help desk support for businesses in West Michigan.
How does Red Five handle security threats?
Our security services include proactive network monitoring, customized protection plans, and partnerships with AppRiver for advanced email security solutions.
Is support available after business hours?
Yes, our 24/7 help desk provides continuous technical support through remote access or on-site visits for urgent IT issues.
What areas do you serve?
We serve businesses in Grand Haven, Muskegon, Holland, Grand Rapids, and surrounding West Michigan communities.
Can I get an IT system audit?
Yes, we offer comprehensive IT system audits for $249 to evaluate your current technology infrastructure and security measures.
Reviews (5)
Michelle Hanks
Mar 15, 2022
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I have 3 organizations all requiring different levels and type of support. Red Five IT has gone above and beyond for us in almost every way. They are highly knowledgeable, and if they don't know the answer, they seek it out. They are friendly and a pleasure to work with as well which is a nice bonus. We highly recommend them!
Brad Zimmerman
Feb 07, 2021
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Red Five went above and beyond to help out in a tough situation. Everyone I worked with were awesome and wanted to do the job right. Highly recommend.
Aj Menefee
Jan 23, 2019
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Haven't had a good experience at all with RedFive. Heard lots of good things, but it has not been our experience.
Jamie Bickford
Jan 29, 2017
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At Steensma Novotny PLC we have been very happy with the personal service offered by Red Five IT. We have been with them since 2009 and like that they are local. If there is ever a problem that cannot be solved remotely we know they will be onsite quickly. Staff is very friendly and ALWAYS helpful. They come highly recommended for any size project, small or large. They have helped us with personal home computers as well as designing our office server and maintaining our office technology.
Michelle Kushner
Oct 28, 2016
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Red Five IT's has serviced our company's IT needs since 2013. Many of our employees work remotely and if we are having technology issues we are not able to communicate effectively and get the job done. Luckily, Red Five is local, fast and responsive to all our IT needs.
