Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner for Comprehensive Technology Solutions
Established in 1998, our journey began with a simple idea: to provide reliable, client-focused technology solutions that adapt to the evolving needs of businesses. Over 25 years, we've grown into a national presence spanning 26 states, serving over 15,000 clients who trust our expertise. We prioritize understanding business operations before proposing solutions, ensuring our approach aligns perfectly with client needs. Our commitment to quality is reflected in our low churn rate, which remains consistently below industry averages. We've built lasting relationships through transparent communication, timely delivery, and measurable results that exceed expectations.Our team consists of certified professionals who combine technical proficiency with business acumen to deliver customized solutions. We measure success through client satisfaction, which is why our services are designed to evolve alongside emerging technological challenges. With a proven track record across diverse industries, we continue to innovate while maintaining the personalized service that defines our organization.
Services
Managed IT Services
Cybersecurity Solutions
Computer Support
Data Backup
Virus Scanning
Identity Theft Protection
Network Security
Password Management
Security Checks
CyberWatch Monitoring
Details
- Year established: 1998
Highlights and features
- We offer over 25 years of experience in IT services and cybersecurity
- Our team serves clients across 26 states nationwide
- 15,000+ satisfied clients trust our technology solutions
- Industry-leading low churn rate demonstrates client satisfaction
- Certified professionals provide personalized technology support
What people say
Timely, professional service
Cost-efficient IT solutions
Highly qualified personnel
Excellent and timely services
Devoted to quality support
Services
Managed IT Services
Comprehensive technology management solutions ensure smooth business operations. Our proactive monitoring identifies potential issues before they disrupt workflows. Certified technicians provide timely maintenance and strategic upgrades tailored to specific business requirements.
Cybersecurity Solutions
Advanced protection against cyber threats includes real-time monitoring, malware removal, and network security assessments. Our CyberWatch plans offer identity theft protection up to $1M. We implement robust defense systems that adapt to emerging security challenges.
Computer Support
Reliable assistance for hardware, software, and system issues includes remote and on-site solutions. Our team specializes in business-critical system maintenance. We guarantee prompt response times and transparent communication throughout each support interaction.
Data Backup
Secure offsite data protection ensures business continuity through automated cloud backups. Our solutions protect against data loss from cyberattacks or hardware failures. Regular integrity checks verify recoverability of critical business information.
Password Management
Advanced credential management solutions create and store strong, unique passwords. Our integrated security tools prevent unauthorized access through encrypted storage. We help businesses implement secure authentication practices across their digital infrastructure.
People
D. Kent Skinner
CPA
Certified Public Accountant with extensive experience in financial management. Trusted advisor to multiple businesses. Recognized expert in accounting and technology integration. Has worked with MouseCalls Computer Service Technology Solutions for over a decade.
Dr. Tom Nesbitt
Former President
Medical industry leader with deep understanding of technology needs in healthcare practices. Former American Medical Association president. Long-standing technology consultant. Recommends MouseCalls Computer Service Technology Solutions to numerous medical professionals nationwide.
Lance Bracy
Legal Professional
Legal expert with the TN Board of Professional Responsibility. Technology support specialist for law practices. Longtime MouseCalls Computer Service Technology Solutions client. Regularly refers legal professionals to our team for reliable IT solutions.
Questions
What should I do if my business gets hacked?
Immediately change all passwords, contact financial institutions, run malware scans, and report incidents to authorities. Our team provides emergency response services to mitigate damage and prevent future attacks.
Do you offer cybersecurity protection plans?
Yes, we offer CyberWatch monitoring and comprehensive membership plans with guaranteed cloud-powered antivirus protection, real-time threat detection, and identity theft coverage up to $1M.
How can I pay for your services?
Payment options include convenient online billing through our secure portal. We offer transparent pricing with no hidden fees across all our service plans.
What industries do you serve?
We specialize in serving medical practices, law firms, financial institutions, and small-to-medium businesses across 26 states with customized technology solutions.
Do you provide 24/7 technical support?
While our offices operate by appointment, we offer emergency response services for critical technology issues and scheduled support during regular business hours.
How experienced is your team?
Our certified professionals collectively bring over 25 years of industry experience, serving 15,000+ clients with proven solutions that combine technical expertise with business understanding.
Reviews (4)
Stephanie Scheller
Jun 23, 2022
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They have always been super responsive and helpful every time I've needed help! I love that they cater to smaller businesses with their programs, and i love not having to fight with my technology to make it work well!
James L. Putnamg
Jun 15, 2022
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They provide great quality and are very professional. But what I like most about MouseCalls is their rapid response to my calls.
Marie Gilland
May 20, 2022
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Service, staff, attention, timeliness.was wonderful! I had the screen replaced on my grandson's MacBook Pro. Looks and works great now! And when staff learned it was a birthday present for him, they went above and beyond to make sure it was completed on time. New part AND I save $$ compared to Apple's pricing! Would definitely recommend MouseCalls!
Chris Touchberry
Mar 15, 2022
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I worked with Alan to provide him with a new workstation for DaVinci Resolve. Alan was extremely professional and accommodating, working with him was very pleasant and appealing. I highly recommend working with him.
