Business Details
We are HLP Computer & Network Specialists Since 1984, a full-service information technology provider with over 25 years of operational experience serving businesses and non-profits in the Washington D.C. area. Our team of highly experienced, dedicated technicians is equipped to meet all your computer, network, and internet needs. We maintain customer-friendly pricing structures to keep your IT costs affordable without sacrificing service quality. When you contact us for support, you will speak directly with a knowledgeable technician who will first attempt to resolve your issue over the phone. If on-site support is required, we will quickly dispatch an IT expert to your premises, with a guaranteed 2-hour emergency response window between 9:00am and 10:00pm for emergencies as defined by you. For contract customers, we provide on-site service until 10:00pm at no additional charge, unlike most competitors that charge overtime fees after 5:00pm. All of our field technicians are fully trained, certified, and dedicated to delivering exceptional service, with most of our IT consultants having at least a decade of tenure with our team.
Behind every HLP technician is a team of experienced IT experts with over 25 years of collective industry knowledge, supported by a senior-staffed help desk that assists field teams with research and problem resolution. We maintain an internal database of every service call we have completed since our founding over 25 years ago, paired with a secure online accounting system that lets clients access account history, work orders, and schedule routine service. We are a Microsoft Certified Solution Provider with partner agreements with leading hardware and software brands including HP, Lenovo, Intel, and Dell to deliver optimal networking solutions. As trusted IT advisors with over 25 years of service to the Washington D.C. area, we provide honest recommendations for the solutions you need, and clearly outline what you do not need to get the job done.
Behind every HLP technician is a team of experienced IT experts with over 25 years of collective industry knowledge, supported by a senior-staffed help desk that assists field teams with research and problem resolution. We maintain an internal database of every service call we have completed since our founding over 25 years ago, paired with a secure online accounting system that lets clients access account history, work orders, and schedule routine service. We are a Microsoft Certified Solution Provider with partner agreements with leading hardware and software brands including HP, Lenovo, Intel, and Dell to deliver optimal networking solutions. As trusted IT advisors with over 25 years of service to the Washington D.C. area, we provide honest recommendations for the solutions you need, and clearly outline what you do not need to get the job done.
Highlights and features
- We have 25+ years of DC area IT service experience.
- We guarantee 2-hour emergency on-site response between 9am and 10pm.
- We employ fully trained, certified technicians with 10+ years experience.
- We are a Microsoft Certified Solution Provider for IT products.
- We offer 24/7 emergency service with custom on-call scheduling options.
Services
On-Site Support
HLP offers superior on-site IT support for business and non-profit clients in the Washington D.C. area. When you contact us for service, you will first speak with a knowledgeable technician who will attempt to resolve your issue over the phone. If on-site support is required, we will quickly dispatch a certified IT expert to your premises to resolve the problem.
24/7 Emergency Service
HLP provides 24/7 emergency IT support for clients via our dedicated emergency paging system. You can even schedule a technician to be on call during specific days and times that fit your business needs. Our team responds to all emergency requests promptly to minimize downtime and get your systems back online as quickly as possible.
Network Installation
HLP is your one-stop shop for all business network installation and upgrade needs. We have extensive experience installing corporate intranets, extranets, and network cabling for organizations of all sizes. As a Microsoft Certified System Builder with partnerships with HP, Lenovo, Intel, and Dell, we deliver optimized, reliable networking solutions tailored to your requirements.
Consultation
HLP's IT consultants provide expert guidance to help you leverage technology to solve unique business challenges. Our highly experienced technicians evaluate your current systems and recommend tailored solutions that increase efficiency and boost your bottom line. We act as your trusted IT advisor, clearly outlining the solutions you need and what you can skip to avoid unnecessary costs.
Hardware and Software Sales
HLP is an authorized reseller of major computer and software brands to meet all your hardware and software needs. As a Microsoft Certified Solution Provider, we sell, install, and support leading Microsoft networking products including Windows Server, SQL Server, Exchange Server, and Small Business Server. We ensure you receive optimal solutions backed by our expert installation and support.
