Business Details
22 Years
experience
Emergency
services
Your Trusted Managed IT Partner in Austin
Founded in 2004, Complete IT has established itself as Austin's trusted partner for proactive IT management, cybersecurity, and cloud solutions. With over two decades of experience, we specialize in empowering small to mid-sized businesses across diverse industries, including healthcare, finance, legal, and retail. Our team of 15 dedicated IT professionals delivers comprehensive services such as managed IT support, cybersecurity, data protection, and co-managed solutions, ensuring businesses maintain operational continuity and robust security.We prioritize process-driven methodologies, clear documentation, and educational partnerships to align technology with client goals. Our 24/7 security operations center (SOC) monitoring, compliance expertise (HIPAA, PCI-DSS, SOC 2), and local presence enable rapid response times and personalized service. Recognized for stable pricing, proactive threat detection, and a commitment to long-term partnerships, we serve over 5,000 managed devices and have completed 500+ projects, solidifying our reputation as a leader in Austin's IT landscape.
Services
Managed IT
Cybersecurity
Data Protection
Co-Managed IT
Microsoft 365 Administration
Details
- Year established: 2004
Highlights and features
- 20+ years serving Austin businesses with tailored IT solutions
- 24/7 SOC monitoring and emergency support availability
- Certified experts in cybersecurity and compliance frameworks
- Transparent pricing with no unexpected cost fluctuations
- Proactive security focus with enterprise-grade protection
Associations and certifications
- HIPAA
- PCI-DSS
- SOC 2
- Microsoft Partner
- AWS Cloud Solutions
What people say
Super responsive and efficient
Highly knowledgeable team
Exceptional service reliability
Proactive security focus
Trusted technology partner
Services
Managed IT Services
Complete IT provides comprehensive managed IT services including network monitoring, device management, and system optimization. Our proactive approach prevents downtime while reducing total cost of ownership. Services include 24/7 SOC monitoring, patch management, and strategic IT consulting tailored for Austin businesses.
Cybersecurity Solutions
Our cybersecurity solutions feature threat detection, firewall management, and compliance support (HIPAA, PCI). We offer 24/7 monitoring, vulnerability assessments, and endpoint protection using enterprise-grade tools. Services include penetration testing and intrusion detection to ensure fast response and reliable protection.
Data Protection
Complete IT's data protection services include managed backups with on-site and cloud replication. We implement disaster recovery planning using Veeam and AFI tools, ensuring data integrity and rapid restoration. Services align with HIPAA and PCI standards for secure storage and compliance-ready documentation.
Co-Managed IT
Our co-managed IT services complement internal teams with specialized expertise in cybersecurity, cloud migrations, and compliance. We provide 24/7 incident response, project execution support, and strategic IT planning while maintaining client control over their technology roadmap and operations.
Microsoft 365 Administration
We offer complete Microsoft 365 management including Exchange Online, SharePoint, and Teams configuration. Services include security compliance, user training, and integration with existing infrastructure to enhance collaboration and productivity for Austin-based organizations.
People
Frank H.
Chief Technology Officer
With 25+ years of experience, Frank specializes in backup solutions, network security, and enterprise architecture. He leads technology strategy and innovation at Complete IT.
Casey S.
Senior Systems Engineer
Casey has 12+ years of expertise in Microsoft 365, server management, and cloud infrastructure. He focuses on secure system integration and optimization.
Steve R.
Cybersecurity Specialist
Steve specializes in SOC monitoring and threat detection with 10 years of experience in compliance frameworks and enterprise security solutions.
Ed A.
Customer Success Manager
Ed manages client relationships with 8 years of experience in support operations, process improvement, and technical training for Austin businesses.
Questions
What types of businesses do you support?
We work with SMBs in healthcare, finance, legal, retail, and professional services across Austin, providing tailored IT solutions.
Do you offer remote IT support?
Yes, we provide 24/7 remote monitoring, troubleshooting, and system updates for businesses in Austin and surrounding areas.
How do your pricing plans work?
We offer flexible monthly plans based on device count and service needs, including proactive monitoring and cybersecurity.
Can you help with office relocations?
Yes, we handle IT infrastructure planning, device installation, and network configuration for seamless office moves and setups.
What differentiates your services from competitors?
We combine 20+ years of local experience, certified experts, transparent pricing, and proactive security to deliver personalized IT partnerships.
Reviews (1)
Jake Hewitt
Jul 03, 2021
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The guys at CompleteIT are always helpful in handling my issues with my work computer. They are quick to resolve problems and have a great response time. Thanks guys, I'll be calling again.
