Business Details
43 Years
experience
Emergency
services
Your Trusted IT Support Partner in Bellingham, MA
Since 1983, CTS Services has been a leading provider of outsourced IT solutions, delivering expert computer and network services to small and medium-sized businesses across New England. Our comprehensive offerings include managed IT services, remote monitoring, hardware repair, printer services, and strategic IT consulting. With factory-authorized certifications from industry leaders like Microsoft, HP, and Apple, our A+ certified technicians provide reliable depot and on-site support for all major technology brands. We prioritize extending the lifecycle of clients' technology investments through proactive maintenance, data protection strategies, and 24/7 cybersecurity monitoring.Our commitment to excellence is demonstrated through decades of service, a SOMWBA-certified woman-owned business status, and partnerships with Massachusetts state agencies. We offer customized solutions including cloud storage integration, compliance planning, and emergency response services to ensure business continuity for healthcare, finance, education, and manufacturing sectors.
Services
Managed IT Services
Printer Services
Hardware Repair
IT Consulting
Data Backup
Details
- Year established: 1983
Highlights and features
- 40+ years of IT expertise with factory-trained technicians
- 24/7 network monitoring and emergency response capabilities
- Factory-authorized repair center for major technology brands
- Customized cloud and data protection strategies
- State-approved vendor with industry-specific compliance expertise
Associations and certifications
- Microsoft Silver Partner
- HP Business Partner
- Apple Authorized Service Provider
- SOMWBA Certified
What people say
Expert service
Responsive support
Trust their opinion
Cost-effective solutions
Proactive maintenance
Services
Managed IT Services
Our managed IT services provide continuous network monitoring and proactive maintenance for businesses across New England. With 24/7 cybersecurity oversight and automated patch management, we help organizations maintain optimal system performance while preventing costly downtime. Our solutions include cloud integration, server monitoring, and compliance management tailored to specific industry requirements for healthcare, finance, and manufacturing sectors.
Printer Services
We offer comprehensive printer services covering all major brands including Epson, HP, and Xerox. Our factory-authorized technicians provide on-site maintenance, depot repair, and managed print solutions to control costs and improve efficiency. Specializing in industrial label printers and large-format devices, we ensure reliable operation for critical business applications while offering expert guidance on new equipment purchases.
Hardware Repair
As a factory-authorized repair center for leading technology brands, we provide depot and on-site hardware repair services for computers, servers, and peripherals. Our A+ certified technicians utilize state-of-the-art diagnostic equipment to perform component-level repairs, extending equipment lifespan while maintaining warranty compliance for major manufacturers like Dell, IBM, and Apple.
IT Consulting
Our strategic IT consulting helps businesses align technology investments with operational goals. We offer cybersecurity assessments, disaster recovery planning, and compliance audits to ensure regulatory adherence. With expertise in cloud migration and network optimization, we develop customized technology roadmaps that support long-term business growth and operational efficiency across multiple industry sectors.
Data Backup
We implement comprehensive data protection solutions combining on-site and cloud storage technologies to safeguard critical business information. Our backup systems feature automated redundancy, rapid recovery capabilities, and compliance-focused security measures. Partnering with industry leaders like Acronis and Barracuda, we design customized data protection strategies that minimize risk while ensuring business continuity during unexpected disruptions.
People
Michelle Carlow
President
With over 40 years of IT industry experience, Michelle Carlow leads CTS Services' strategic direction while maintaining focus on client satisfaction and technology innovation. Under her leadership, the company has grown into a premier IT services provider serving New England businesses.
Questions
What IT services does CTS Servicess offer?
We provide managed IT services, hardware repair, printer support, cybersecurity solutions, data backup, and strategic IT consulting for businesses throughout New England.
Are you certified to repair major technology brands?
Yes, we're factory-authorized service provider for Microsoft, HP, Apple, Epson, and many other leading technology manufacturers.
Do you serve businesses outside Massachusetts?
We serve all New England states including Rhode Island, New Hampshire, and Eastern Connecticut in addition to Massachusetts clients.
What cybersecurity services are available?
Our cybersecurity services include 24/7 network monitoring, dark web scanning, compliance planning, and proactive threat prevention strategies tailored to business needs.
Can you help with emergency IT issues?
Yes, we offer 24/7 emergency response services with rapid diagnostics and resolution for critical IT system failures or security breaches.
Do you provide cloud storage solutions?
We implement customized cloud storage and file sharing solutions from Microsoft and other leading providers to enhance business continuity and data accessibility.
Reviews (6)
Todd Proctor
Mar 07, 2022
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Outstanding warranty service on my TV. They were quick in contacting me as soon as LG dispatched my warranty ticket to them. They kept me in the loop throughout the entire process. When my part came in, the technician Matt was prompt, professional, thorough, and friendly. If I ever have another need for repair of an item that CTS covers, I will absolutely call them. I was dreading the warranty process for my TV, but CTS made the process easy and painless. Thank you!
Steven Bazinet
Nov 24, 2021
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Excellent place, incredible professionals. Great IT service. Been here 2 times in the past for 2 different computers and they never failed me or disappointed. They are very knowledgeable and their prices are fair affordable.
Stephen Braunstein
Nov 18, 2021
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CTS Services quick and effective warranty repair service. They are quick and communicative. Once they ran a diagnostic and repair, they were quick to ship the printer back to my company.
Shepherd & Maudsleigh Studio
Nov 04, 2021
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We are so pleased with the professionalism and responsiveness of Melissa and the repair team. She talked us through a problem and we were able to solve it without an expensive service call. We are so grateful! We thought that our Epson 9800 was headed for the dump after Epson told us that the unit was at the end of its life. It is up and running again. THANKS CTS!
Joel Corneliusen
Jun 30, 2021
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By far the best IT/Tech company I have worked with. They saved my buisness from a multiple hard drive failure and saved all of my data. There technicians in the field are awesome. A great company to work with.
Kathleen Kelly
Jun 26, 2021
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Super quick response to my printer issues. No heavy sales pressure. The service tech was outstanding in explaining what the problem could be. Highly recommend CTS Services, Inc.
