Business Details
25 Years
experience
Trusted IT Services & Computer Repair in Framingham, MA
Established in 2001, Computer Care Associates has built a reputation as a trusted provider of comprehensive computer solutions for small businesses and residential users in Framingham, MA. Our team of certified technicians combines technical expertise with a commitment to education, empowering clients to safeguard their systems against viruses, data loss, and performance issues. We specialize in diagnostics, hardware/software upgrades, data recovery, network support, and personalized training tailored to individual client needs. Our approach emphasizes proactive maintenance to prevent crises while offering responsive repair services when issues arise.With a focus on transparency and customer empowerment, we provide both on-site and remote support, ensuring minimal downtime for businesses and accessible solutions for home users. Our dedication to quality is reflected in our use of premium components and software, backed by thorough follow-up to guarantee long-term system health. Serving Metrowest Massachusetts and surrounding areas, we pride ourselves on delivering reliable, cost-effective IT consulting and repair services that adapt to evolving technological demands.
Services
Computer Repair
Data Recovery
Network Support
Virus Removal
Computer Training
Hardware Upgrades
Remote Diagnostics
System Optimization
Backup Solutions
IT Consulting
Details
- Year established: 2001
Highlights and features
- We have over 20 years of experience in computer repair and IT consulting
- Our solutions are tailored to each client's specific technical requirements
- Certified technicians provide both hardware and software expertise
- We emphasize preventive education to avoid future system issues
- Offering both on-site and remote support options for convenience
What people say
Expert technicians
Prompt service
Personalized solutions
Patient instruction
Reliable support
Services
Data Recovery
Our technicians diagnose hard drive health and recover data from failing drives. We provide flat-rate pricing for data recovery services, requiring customers to supply external storage. This service helps businesses and individuals salvage critical information from malfunctioning storage devices while minimizing data loss risks.
Computer Repair
We offer comprehensive diagnostics and repair services for Windows and Apple computers. Our technicians address hardware failures, software issues, and performance problems while providing transparent pricing. This service ensures optimal computer functionality through component replacements, system optimizations, and preventive maintenance recommendations.
Network Support
Our Microsoft-certified professionals install, maintain, and troubleshoot computer networks for small businesses. This includes connectivity solutions, workstation monitoring, and remote access configurations. We ensure reliable network performance with scheduled maintenance and emergency support during standard business hours.
Virus Removal
We perform comprehensive virus and malware removal using industry-standard tools. Our technicians implement protective measures and educate clients on security best practices. This service protects systems from malicious software while improving overall system stability and data protection.
Computer Training
We provide personalized one-on-one and small group training sessions tailored to individual needs. Our instruction covers basic computer operations, software applications, and data protection techniques. This service empowers users to confidently manage their technology while reducing future support requirements.
People
Jonathan Shapiro
Owner/Technician
Certified IT professional with over 15 years of experience in computer repair and network solutions. Specializes in system diagnostics, data recovery, and small business IT support while emphasizing customer education.
Lisa Shapiro
Owner/Technician
Experienced computer technician focusing on residential support, system maintenance, and senior technology education. Provides personalized solutions while managing client relations and service coordination.
Questions
What types of computer services do you offer?
We provide diagnostics, repairs, data recovery, network support, virus removal, hardware upgrades, and computer training for both Windows and Apple devices.
Do you offer remote computer support?
Yes, we provide remote diagnostics and troubleshooting services at $105 per hour with technician availability during standard business hours.
Can you help with data recovery from failed hard drives?
We diagnose drive health and offer flat-rate data recovery services ($265) when files remain accessible, requiring customers to provide external storage media.
What areas do you service?
We serve Framingham and Metrowest Massachusetts, including towns within a 30-minute commute radius from our Vernon Street location.
Do you provide computer training for seniors?
Yes, we offer personalized training sessions tailored to individual needs, including specialized instruction for senior users adapting to modern technology.
Reviews (5)
Judi G.
Sep 04, 2021
Report
Lisa & Jonathan helped me with a problem regarding being on zoom; in this last year & half, I had an intermittent issue, and they contacted me, after reaching out to them to set up as time to talk and tested with a short zoom meeting. That was key. Beyond a few words on the phone! Contact them at their business and get an appointment in to see how they may help you! For individuals AND small business. They have the qualities and knowledge to solve problems. Don't forget, call them! They are affordable and ready to get to your issues in computer work.
Peter Moustakis
Feb 27, 2021
Report
Computer Care Associates were very professional and diligent. I was more than happy with their work! Lisa and Jonathan are extraordinary people and I am happy to give my business to good people.
Bryna D.
Jul 21, 2020
Report
I've been bring my sick computers to Computer Care Associates for many years and will continue to bring them there when I have issues. They do very good work and always offer great service and VERY competitive pricing. They are prompt and courteous. The owners, Lisa and Jonathan, work really hard to make sure my computer problems are fixed completely and accurately. They even offer pick up and drop if you need it.
They can also work remotely on your computer. This time my computer was really sick so I needed to bring it in. Their office is not glamorous but it doesn't matter because their service is impeccable.
They can also work remotely on your computer. This time my computer was really sick so I needed to bring it in. Their office is not glamorous but it doesn't matter because their service is impeccable.
Janet Parnes
May 07, 2020
Report
When I noticed the family PC becoming cranky and slow, I knew just where to turn. Lisa and Jonathan had provide me with stellar service in the past; they continued the tradition with expert workmanship, suggestions to improve my PC's performance at no additional cost, and a quick turnaround time. Our 8-year-old PC now hums! In addition, Jonathan and Lisa are fun, friendly and scrupulously honest. I highly recommend calling Computer Care Associates, if your computer needs expert attention.
Ed Nolan
Apr 19, 2020
Report
Computer Care did a great job for me when my PC had a hard crash. They recovered all my data and reinstalled all needed software. They took care of the core problem which I never would have found. Price was very reasonable - less than I expected. Very nice patient people with good service ethic.
