Business Details
21 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Charleston, SC
Charleston Tech Support has been delivering proactive, relationship-driven IT services since 2005. Our family-owned business partners with regional, national, and global organizations to provide customized technology solutions that address their unique challenges. With over two decades of combined experience, our team specializes in cybersecurity, device management, and business continuity planning. We offer remote monitoring, mobile device management, and network oversight to ensure operational efficiency. Our Microsoft 365 and Google Workspace expertise includes licensing, identity protection, and administrative support.We implement robust cybersecurity measures including endpoint protection, EDR/ITDR, and compliance training. Our password management solutions enforce MFA and credential hygiene to protect critical data. We provide fast remote assistance and priority on-site service tailored to each client's environment. Our commitment to personalized support extends to entrepreneurs, non-profits, and growing businesses across the Lowcountry region. Our certified professionals combine technical expertise with customer service excellence to deliver reliable IT solutions.
Services
Managed Workstation Service
Managed Security
Cybersecurity Compliance
Microsoft 365 Management
Network Monitoring
Details
- Year established: 2005
Highlights and features
- We have over 20 years of experience in business IT solutions
- Our team includes industry-certified professionals
- We provide personalized remote and on-site support
- We implement proven cybersecurity compliance frameworks
- We offer tailored solutions for businesses of all sizes
Services
Managed Workstation Service
Our Managed Workstation service ensures optimal computer performance through continuous monitoring, regular maintenance, and responsive support. We handle software updates, disk space management, and security protocols to minimize downtime. This comprehensive solution helps businesses maintain productive IT environments while focusing on core operations.
Managed Security
Our Managed Security service protects against data breaches through endpoint protection, EDR/ITDR systems, and comprehensive cybersecurity training. We implement DNS filtering, patch management, and compliance frameworks to meet evolving security standards. This proactive approach safeguards businesses from both internal and external threats while maintaining regulatory compliance.
Microsoft 365 Management
We provide complete Microsoft 365 administration including licensing management, user access control, and data retention policies. Our experts configure identity protection measures and ensure seamless integration across organizational systems. This service optimizes productivity while maintaining security and compliance for cloud-based business operations.
Network Monitoring
Our network monitoring service provides continuous oversight of business IT infrastructure through remote monitoring and mobile device management. We track system performance, implement security protocols, and manage network lifecycle planning to ensure reliable connectivity and timely issue resolution for all endpoints.
Password Management
We implement secure password vaults and enforce multi-factor authentication across organizational systems. Our credential hygiene protocols protect sensitive data while maintaining user accessibility. This service includes regular security audits and compliance training to ensure ongoing protection against unauthorized access attempts.
People
Joseph W. Nienstedt
Owner
With over 25 years of experience, Joseph is an industry-certified technologist and troubleshooter. He brings extensive expertise in general IT systems and problem-solving to Charleston Tech Support.
Jared Haire
Field Technician
Jared has 15 years of professional experience with a Computer Science degree from SCC. He specializes in customer service and general troubleshooting for Charleston Tech Support clients.
Melissa Hurley
Office Administrator
Melissa brings over 20 years of business administration experience to Charleston Tech Support. With a University of South Carolina degree, she manages office operations and customer relations.
Questions
What IT services do you offer for Charleston businesses?
We provide managed workstations, cybersecurity solutions, Microsoft 365 administration, network monitoring, and password management services tailored to Charleston area businesses.
How does your Managed Workstation service work?
Our three-step approach includes monitoring, maintenance, and support to optimize PC and laptop performance while minimizing downtime for Charleston businesses.
What cybersecurity protections do you implement?
We deploy endpoint protection, EDR/ITDR systems, DNS filtering, and compliance training to protect Charleston businesses from evolving cyber threats.
How can I get started with your IT services?
Contact us at (843) 767-9500 to discuss your needs. Many clients begin with our monitoring service to establish baseline system performance before implementing full solutions.
Do you support businesses outside Charleston?
While based in Charleston, we serve regional, national, and global organizations through a combination of remote monitoring and on-site support when needed.
What makes your IT support different from competitors?
Our family-owned business combines technical expertise with personalized service, offering certified professionals who understand both technology and Charleston business needs.
Reviews (2)
Jose Antonio Reynaga
Jul 04, 2021
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Great service, Technician showed up on time, and got the issue resolved in no time, very knowledgeable. Would definitely recommend their service.
Austin Turtle Augmented Turtle
Dec 26, 2018
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Charleston Tech Support Is very professional on the phone and in person and does quite well when getting a PC built. Labor charges is a fair price! "A lot better then their two other competitors in the summerville area! I cant name the other two but one them is very unprofessional and yells at their customer's. izzy's. " So You! Their if you dont want to be yelled at by your local technician then come to Charleston Tech Support!
