Business Details
27 Years
experience
Emergency
services
Managed IT Services & Cybersecurity Experts
Founded in 1999, Dynamic Edge has established itself as a premier provider of managed IT services and cybersecurity solutions. Our team of certified professionals delivers proactive technology management, 24/7 monitoring, and enterprise-level security protections tailored to meet the unique needs of businesses across multiple industries. With specialized expertise in serving credit unions, accounting firms, healthcare providers, and real estate organizations, we combine technical proficiency with personalized service to ensure zero downtime and maximum operational efficiency. Our co-managed IT model seamlessly integrates with existing IT departments, while our custom programming and website design services offer innovative digital solutions.Recognized for our exceptional client support and strategic approach to technology management, we maintain a 1-hour response guarantee for all service requests and have successfully implemented HIPAA-compliant systems for healthcare clients. Through continuous innovation and a commitment to understanding each client's specific business requirements, we've built long-term partnerships with organizations throughout Michigan, Tennessee, and surrounding regions.
Services
Managed IT Support
Managed Cybersecurity
Co-Managed IT
Application Development
Website Design
Cybersecurity Compliance
IT Consulting
Data Backup Solutions
Network Monitoring
Custom Programming
Details
- Year established: 1999
Highlights and features
- 24/7 monitoring and support with 1-hour response guarantee
- Enterprise-level cybersecurity protections for regulated industries
- Co-managed IT services with certified professionals available on-demand
- Custom programming delivered on time and under budget
- Specialized expertise serving credit unions, accountants, and healthcare providers
What people say
Fantastic account manager
Phenomenal technicians
Game-changer for operations
Seamless transition process
Exceptional response time
Services
Managed IT Support
Our comprehensive managed IT support ensures continuous system operation through proactive monitoring, automated backups, and immediate issue resolution. With 24/7 server and workstation monitoring, businesses benefit from reduced downtime and consistent performance optimization. Our flat-rate pricing model includes unlimited support and strategic planning to prevent technology emergencies before they occur. Clients receive dedicated account management and priority response for critical issues.
Managed Cybersecurity
Enterprise-grade cybersecurity solutions protect businesses from evolving digital threats through multi-layered defense strategies. Our services include managed firewalls, dark web monitoring, and detection response systems that identify and neutralize threats in real-time. Specialized compliance support helps healthcare providers meet HIPAA requirements and financial institutions satisfy NCUA mandates. Regular security audits and staff training ensure ongoing protection against phishing and other cyber attacks.
Co-Managed IT Support
This collaborative model combines client IT resources with our certified professionals to create a comprehensive technology team. Businesses gain access to specialized expertise and expanded support capacity while maintaining internal control. The service includes strategic planning resources, on-demand technical assistance, and knowledge transfer to strengthen internal capabilities. Seamless integration ensures consistent service delivery across all technology operations.
Application Development
Tailored software solutions address specific business requirements through custom programming and database integration. Our development team creates responsive applications that improve operational efficiency and support digital transformation. Projects follow strict timelines and budget parameters with regular progress updates. Solutions include custom dashboards, reporting tools, and integrated systems that streamline business processes.
Website Design
Modern website design services create professional digital presences that reflect brand identity and business objectives. Responsive designs ensure optimal viewing across devices while intuitive interfaces improve user experience. Development includes content management systems, e-commerce functionality, and integration with business applications. Ongoing maintenance packages ensure websites remain current with evolving technology standards.
People
Phil Blackwell
Service Desk Manager
Demonstrates exceptional leadership through consistent service excellence and proactive problem-solving. Maintains comprehensive technical knowledge to support diverse client needs while fostering team development. Recognized for outstanding contributions to client satisfaction and operational efficiency.
Questions
What industries do you specialize in?
We specialize in serving credit unions, accounting firms, healthcare providers, manufacturing companies, and real estate organizations with tailored IT solutions.
Do you offer 24/7 technical support?
Yes, our Help Desk operates 24/7 with immediate response capabilities for critical issues and guaranteed resolution within one business day.
How do you handle cybersecurity compliance?
We implement HIPAA-compliant systems for healthcare providers and NCUA-compliant security frameworks for credit unions through specialized monitoring and reporting tools.
What service areas do you cover?
We provide services to businesses in Ann Arbor, Nashville, and surrounding regions with both on-site and remote support capabilities.
How are service requests managed?
Our ticketing system allows service requests through phone, email, or desktop link with real-time tracking and priority-based resolution scheduling.
Can you assist with technology transitions?
Yes, we specialize in seamless technology transitions including system migrations, office relocations, and implementation of new software solutions.
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Reviews (2)
Brandie Colson
Jan 18, 2020
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Bruce McCully did a webinar on "Take Control of your Email Inbox" and it was awesome! I was using lots folders to stay organized and taking extra time to find the folder to file away my email. I was already using tasks but he showed us a way to use the emails and tasks that has changed my organizational system! I know I will be more efficient and my inbox won't be so daunting anymore! Thank you so much Bruce! :
Ron S.
Apr 05, 2015
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If all my vendors were like Dynamic Edge, my life would be so much easier. I don't use their ticketing system, I just call in and get a live person. It's rare to get a live person on the phone these days for computer support.
