Business Details
26 Years
experience
Emergency
services
Trusted IT & Communication Solutions in the Carolinas
TotalBC approaches business communications by prioritizing client needs through active listening and tailored solutions. Since 2000, we've specialized in delivering affordable telephone systems, network solutions, and comprehensive IT services to over 4,000 clients across North and South Carolina. Founded by Michael Snyder with a commitment to exceptional customer service, our company has evolved through strategic mergers while maintaining a passion for service excellence. Through acquisitions of Business Communications, Inc., Aero Communications, and Enterprise Technologies, we've expanded our expertise and service capabilities while preserving our customer-first ethos.Our team combines certified technical expertise with personalized service across traditional systems, hosted VoIP solutions, cloud servers, network maintenance, and security systems. We guarantee complete satisfaction through responsive support and solutions that adapt to evolving business needs. With 24/7 emergency service availability and a proven track record of client referrals, we demonstrate our commitment to 'Real Solutions. Real Service. Real Simple' in every client interaction.
Services
Hosted VoIP
Cloud Hosting
Video Surveillance
Access Control
IT Support
Telephone Systems
Data Cabling
Network Maintenance
Security Systems
Emergency Services
Details
- Year established: 2000
Highlights and features
- We offer 24/7 emergency service for critical business needs
- Our team has 24 years of proven experience in telecom solutions
- We provide free technology assessments with no obligation
- We combine certified technical expertise with personalized service
- We guarantee complete satisfaction with our solutions
What people say
Very fast support
Peace of mind
No lingering issues
Seamless installation
Personalized service
Services
Managed IT Services
TotalBC provides comprehensive managed IT services that combine technical expertise with personalized support. Our proactive monitoring and rapid response capabilities ensure minimal downtime while our certified engineers handle everything from network maintenance to cybersecurity. Businesses benefit from predictable costs and peace of mind knowing their IT infrastructure is continuously optimized.
Hosted VoIP
Our business-class hosted VoIP solutions deliver reliable communication with advanced features like call routing and mobile integration. The CallNet platform eliminates hardware costs while providing enterprise-grade functionality. Scalable for growing businesses, this cloud-based system ensures seamless connectivity across multiple locations with no compromise on voice quality.
Cloud Hosting
TotalBC's cloud hosting solutions offer secure, scalable infrastructure with predictable pricing starting at $2.83 per day. Our virtual desktops provide 24/7 access to business applications from any device while our data centers handle maintenance and security. This eliminates capital expenditures for servers while ensuring business continuity through automated backups.
Video Surveillance
Our integrated surveillance systems combine HD IP cameras with intelligent analytics for comprehensive security. Features include remote monitoring, motion detection, and license plate recognition. Commercial installations range from single locations to enterprise-wide deployments with centralized management capabilities across multiple sites.
Access Control
TotalBC's access control solutions provide enhanced security through customizable entry management systems. Our solutions track and manage facility access while integrating with existing security infrastructure. Features include remote management, audit trails, and flexible authentication methods that scale with organizational growth.
People
Michael Snyder
Founder
With over 24 years in telecom and IT, Michael founded TotalBC in 2000 after recognizing the need for better customer service in technology solutions. He remains actively involved in daily operations while maintaining the company's service-oriented culture.
Kim Carter
Co-founder
Kim brought Business Communications, Inc. into TotalBC, contributing extensive experience in enterprise communication solutions. Her leadership continues to shape the company's client-focused approach to technology services.
Eric Dougherty
Co-founder
Founder of Aero Communications, Eric expanded TotalBC's capabilities in advanced telecom solutions when joining in 2007. His technical expertise continues to strengthen the company's service offerings across the Carolinas.
Questions
What services does TotalBC offer?
We provide managed IT services, hosted VoIP, cloud hosting, video surveillance, access control, and structured cabling across North and South Carolina.
Do you offer emergency support?
Yes, our 24/7 emergency service responds promptly to critical IT and communication needs.
Can I try your services before committing?
We offer a 30-day free trial so you can experience our services with no obligation.
What areas do you serve?
We serve North and South Carolina with offices in Charlotte, Spartanburg, and Charleston.
How do you ensure service quality?
With certified technicians, proactive monitoring, and a 24-year track record of client referrals, we maintain high service standards through continuous improvement.
Reviews (5)
Joe Sabina
Nov 02, 2021
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This is a very bad company to do business with. They over charge and under deliver. All the while they have extreme high turnover with there employees.
Jennifer Thompson
Mar 31, 2019
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Hiring ETI was the best business decision we made. They provide excellent service and are extremely professional. They deliver outstanding results and display phenomenal knowledge and equipment. I highly recommend ETI for your business. They are there to answer any questions throughout the entire process.
Alan Thompson
Mar 06, 2019
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Ryan and the team at ETI are amazing. They are incredibly responsive, very friendly, and analyze your individual needs to ensure you have the best services and products for your business. I highly recommend!
Jeff Sutton
Nov 23, 2018
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For $12,000, you'd think you would get what you paid for. Unfortunately not. I was told that my entire business property would be covered but there are blind spots all over the place, in places that I told them I couldn't have blind spots. There has been an issue with the sound as well, I can barely hear what goes on on one camera because of the buzz that comes along with the audio. I thought spending a lot of money would get me the superior product and service that my salesman promised me, but I was wrong.
I was on a 90 day, no interest payment plan and they ignored me for 85 days when I brought up my issues and then when it came time for them to get paid, they finally sent someone out to try to fix my sound issue, but although I now have sound in that camera, the hum that comes along with it makes it very hard to listen to. Overall I was promised the world and have nothing better than a system one can buy on newegg for $1,000. The only reason they got the extra star was because their installers were very friendly and professional.
I was on a 90 day, no interest payment plan and they ignored me for 85 days when I brought up my issues and then when it came time for them to get paid, they finally sent someone out to try to fix my sound issue, but although I now have sound in that camera, the hum that comes along with it makes it very hard to listen to. Overall I was promised the world and have nothing better than a system one can buy on newegg for $1,000. The only reason they got the extra star was because their installers were very friendly and professional.
Ginger Snook
May 19, 2018
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We have used Enterprise Technologies Inc for over 10 years as our IT experts. They have yet to fail in their superb customer service. They have always treated us, a small company, as just as important as their large customers. We have never felt like we had to wait in line. Thank you to all the staff, Rick, Keith, Kevin, Donna, Angie, and Tiana. Also, of course their owner Mark.
