Business Details
Your Trusted Partner for VoIP & IT Solutions
Telnexus is a trusted provider of VoIP, internet, and IT services dedicated to empowering small and medium-sized businesses in the San Francisco Bay Area. Our proactive approach ensures system security and prompt 5-minute response times, while our cost-saving solutions reduce phone bills by up to 60%. Founded by tech industry veteran Vern Keenan, we combine decades of expertise with enterprise-grade technology to deliver tailored solutions. As an official Cisco Meraki Select Partner, we guarantee tested equipment and on-site IT support without requiring additional in-house infrastructure.Our comprehensive services include Gigabit Fiber, Metro WiFi, Cloud PBX, and managed IT solutions designed for growing enterprises. With offices in Berkeley, we prioritize long-term success through superior technology and personalized support, eliminating the need for multiple service providers. Our teams deep understanding of SMB challenges enables us to deliver reliable connectivity and communication solutions that scale with business needs.
Services
VoIP
Internet
IT Support
Cloud PBX
Metro WiFi
Fiber
Fax
Managed Services
Network
Cybersecurity
Highlights and features
- We guarantee 5-minute response times for urgent support.
- We deliver up to 60% cost savings on phone bills.
- Our team includes Cisco-certified engineers and telecom experts.
- We offer free network assessments and customized solutions.
- Our proactive monitoring prevents system outages before they occur.
Associations and certifications
- Cisco Meraki Select Partner
What people say
Superior technology
Excellent customer support
Reliable service
Cost savings
Clear instructions
Services
Cloud PBX
Telnexus Cloud PBX delivers scalable, enterprise-grade phone systems without on-premise hardware. Our solution supports multi-location businesses with unlimited calling, auto attendants, and ring groups. Features include voicemail-to-email, call analytics, and HIPAA-compliant encryption for secure communications.
Gigabit Fiber
Dedicated fiber connections provide symmetrical speeds up to 10Gbps with 99.9% uptime SLA. Available in Berkeley, Emeryville, and Oakland, our business-class fiber includes private Ethernet options and burstable bandwidth for data-intensive operations.
Managed IT
Full-service IT management covers network monitoring, server maintenance, and cybersecurity. Our proactive approach prevents downtime while 24/7 support ensures rapid resolution of technical issues for growing businesses.
Metro WiFi
High-speed wireless internet with 95% fair usage policy and weather-resistant installation. Ideal for locations where traditional connectivity options are unavailable, with SLA-backed performance guarantees and flexible bandwidth options.
Cloud Fax
Secure HIPAA-compliant faxing converts traditional fax machines to cloud-based transmission. Includes fax-to-email, online portal access, and hardware adapters for seamless integration with modern business workflows.
People
Vern Keenan
CEO
Tech industry veteran with executive experience at Oracle and Genentech. Founded Berkeley Logic and launched Telnexus to combine telecom and IT services for SMBs. Holds a Bio-Medical Engineering degree from Northwestern University.
Cohberg Ng
Senior Engineer
UC Berkeley computer science graduate who grew from intern to senior engineer. Specializes in network architecture and customer-centric VoIP solutions while maintaining Berkeley roots.
Bill De Zenzo
Operations Director
20-year tech administration expert from Oracle and eVault. Streamlines internal operations and customer support systems to ensure consistent service delivery across Telnexus's growing client base.
Al Bourdet
VP of Finance
30-year high-tech finance leader navigating telecom billing regulations. Manages accounts payable/receivable while establishing financial frameworks for Telnexus's telecom industry expansion.
Eric Bucklin
Technical Operations Manager
Senior technician overseeing network deployments and staff management. Combines deep technical expertise with hands-on problem-solving to maintain Telnexus's service excellence standards.
Questions
What services does Telnexus offer?
We provide VoIP phone systems, Gigabit Fiber internet, Metro WiFi, managed IT services, and cloud fax solutions tailored for small and medium businesses in the Bay Area.
How much can businesses save with Telnexus?
Our clients typically save up to 60% on communication costs compared to traditional phone companies through our bundled VoIP and internet packages.
What areas do you serve?
We serve Berkeley, Emeryville, and Oakland with fiber internet, while Metro WiFi covers areas with limited connectivity options across the Bay Area.
Do you offer equipment financing?
We don't provide direct financing but offer equipment rental options within service packages and connect businesses with third-party financing partners.
What sets Telnexus apart from competitors?
As former SMB owners, we understand business needs and combine Cisco-certified expertise with proactive network monitoring and personalized support.
Can I keep my existing phone number?
Yes, we offer number porting services with a $3 monthly fee per reserved number and assistance transferring your existing business phone numbers.
Reviews (4)
Erin L.
Jan 26, 2017
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I made the switch to Telnexus several years ago and have not looked back. Before I found them I worked with every telecommunications company out there from ATT to Cbeyond - all over promised and under delivered. It was so frustrating and so costly. Telnexus provides for all my tech needs -- everything from on-demand problem solving, tech consultation and IT assistance to providing high speed internet, phone /fax service, intraoffice communication systems, and email/ calendaring management. It's really nice to have one bill and one vendor for all these services.
Over time, my company has grown and employees have begun working much more remotely. I depend on them to ensure my computer and phone systems are running smoothly and my data is secure and confidential. They've been with me every step of the way and continue their efforts to provide cost-effective, efficient services. Highly recommend! Erin Levine Levine Family Law Group
Over time, my company has grown and employees have begun working much more remotely. I depend on them to ensure my computer and phone systems are running smoothly and my data is secure and confidential. They've been with me every step of the way and continue their efforts to provide cost-effective, efficient services. Highly recommend! Erin Levine Levine Family Law Group
Angela L.
Feb 25, 2016
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I have to share our experience with Telnexus yesterday. The phones went down at my law firm LAZEAR MACK, [due to a temporary outage caused by our internet provider] and tech support from Telnexus was ALL OVER IT. They answered my email with a phone call, took them less than 2 minutes to get in touch. They worked on my station to diagnose the problem and did so efficiently. Once they determined there was no quick fix they had control over, they helped me reset the system so it came right back up when internet was restored.
Sometimes all one can get is information, but it's much better than floundering in the dark. The days of real customer service are often only a dim memory, but that is never the case with this company. Customer service is an AWESOME AND PLEASANT experience for Telnexus customers.
Sometimes all one can get is information, but it's much better than floundering in the dark. The days of real customer service are often only a dim memory, but that is never the case with this company. Customer service is an AWESOME AND PLEASANT experience for Telnexus customers.
Peter T.
Sep 16, 2015
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Our office has a couple dozen VOIP phones with service provided by Telnexus and it's been great. Their support is responsive and I've found the zswitch virtual PBX expressive enough to configure our call routing needs with minimal effort. When we add extensions I just shoot an email to sales@telnexus.com and a couple days later a pre-configured VOIP phone arrives ready to go. Perfect.
Malkeet S.
Jul 06, 2015
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Jeremy called and ask me if I would like to lower my phone bill out of curioussity I said yes to him he promised to reduce my bill in half and he actually did it not only that with reduced bill he added a lot of other functions to my services like e faxing etc. if you are willing to cut your office phone bill significantly this is the company to go and very good friendly staff you take care of your business very smoothly without interrupting the service
