Business Details
29 Years
experience
Emergency
services
Trusted IT Services & Solutions for Businesses
At Gravity Systems, we are dedicated to delivering expert IT management, support, and cybersecurity solutions that keep businesses secure and efficient. Founded in 1997, our team has spent decades building strong client relationships, offering expert support, and earning trust through consistent results. Our approach prioritizes proactive solutions over reactive fixes, ensuring your IT infrastructure remains reliable and up-to-date. We specialize in managed IT services, cloud consulting, cybersecurity, and IT strategy, serving businesses of all sizes across industries. With dedicated teams who get to know your unique needs, we provide consistent, personalized support that aligns with your goals. Our 24/7 proactive monitoring and rapid response times minimize downtime, allowing you to focus on core operations while we handle technical challenges.We pride ourselves on transparency, avoiding long-term contracts in favor of month-to-month agreements that reflect our confidence in the value we deliver. Our solution-agnostic approach ensures we tailor recommendations to your specific requirements rather than pushing generic products. Whether you need remote hands for daily troubleshooting or comprehensive project management for large-scale IT initiatives, Gravity Systems combines technical expertise with a commitment to client satisfaction. Our track record speaks for itself - with a 99.6% client satisfaction rate across 548+ businesses and 350+ years of combined IT experience, we consistently exceed expectations through both technical excellence and exceptional customer service.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Consulting
IT Helpdesk Support
Network Administration
Data Backup & Recovery
IT Strategic Planning
Remote Hands Services
Microsoft 365 Hosting
Security Monitoring
Details
- Year established: 1997
Highlights and features
- 26+ years of proven IT expertise since 1997
- Dedicated support teams with industry-specific knowledge
- 24/7 proactive monitoring and rapid response times
- Solution-agnostic approach tailored to client needs
- Month-to-month contracts with no long-term commitments
Associations and certifications
- Microsoft Certified Professionals
What people say
Quick responses
Highly recommend services
Excellent customer service
Above and beyond
Flawless system upgrades
Services
Managed IT Services
Our fully managed IT services provide continuous monitoring, preventive maintenance, and strategic guidance tailored to your business needs. We handle network infrastructure, server administration, and system updates to minimize downtime while ensuring optimal performance. With 24/7 proactive monitoring and rapid response teams, we maintain your technology ecosystem's reliability. Our approach combines preventive strategies with immediate remediation capabilities, allowing you to focus on core operations while we guarantee technical excellence. This comprehensive solution adapts to growing businesses across industries, offering scalable support that evolves with your technology requirements.
Cybersecurity Solutions
Our cybersecurity services protect businesses with advanced threat detection, endpoint protection, and data encryption strategies. We implement managed firewalls, email security systems, and intrusion prevention to create multi-layered defense mechanisms. Regular vulnerability assessments identify weaknesses while proactive patch management addresses potential risks before exploitation. Our comprehensive approach includes employee training programs to combat phishing attacks and social engineering threats. With 24/7 security monitoring and incident response capabilities, we ensure rapid containment of security breaches. These solutions protect sensitive data across diverse industries while maintaining compliance with regulatory standards through documented security protocols.
Cloud Consulting
Our cloud consulting services help businesses transition to secure, scalable cloud environments with strategic planning and implementation support. We specialize in Microsoft 365 hosting, hybrid cloud architectures, and cloud migration strategies that optimize performance while maintaining security. Our experts assess existing infrastructure to recommend optimal cloud solutions tailored to specific business requirements. We handle complete cloud deployment processes from data transfer to system integration, ensuring seamless operations. Ongoing cloud management services include performance monitoring, cost optimization, and security configuration adjustments. This comprehensive approach enables businesses to leverage cloud technology for increased flexibility, collaboration, and disaster recovery capabilities.
IT Helpdesk Support
Our IT helpdesk provides immediate access to technical expertise through remote and on-site support options. Available 24/7 with rapid response times, our team resolves hardware and software issues while minimizing business disruption. The service includes user account management, application support, and troubleshooting for workstations and network devices. We offer tiered support structures that escalate complex issues to senior technicians when needed. Regular maintenance schedules prevent recurring problems while documentation ensures consistent service quality. This comprehensive support model reduces downtime by combining immediate problem resolution with preventive maintenance strategies tailored to client environments.
Data Backup & Recovery
Our data backup solutions protect critical business information through automated, encrypted cloud storage with rapid recovery capabilities. We implement customized backup schedules that capture real-time data changes while minimizing storage requirements. Our system includes regular integrity checks to ensure data recoverability during emergencies. We offer hybrid solutions combining cloud and on-premises storage for organizations requiring immediate local access to backup files. Recovery processes include complete system restoration and granular file recovery options. With proven strategies for business continuity, we minimize data loss risks and ensure operational resilience during unexpected outages or cyber incidents.
People
Kent Morris
Founder
Kent Morris is the founder of Gravity Systems with 30 years of IT consulting experience. He focuses on strategic technology planning while maintaining his passion for outdoor activities, music, and family time.
Robert DeLaRosa
Technical Pod Manager
Robert DeLaRosa has 17 years of IT experience and specializes in small business solutions. He excels at problem-solving and enjoys technology, music, and outdoor activities.
Jeff Favre
Technical Pod Manager
Jeff Favre brings 28 years of IT expertise across diverse industries, focusing on customized technology solutions while spending quality time with his family.
Mark Castillo
Technical Pod Manager
Mark Castillo specializes in IT security and compliance after 17 years in the industry, enjoying drumming and family road trips.
Kevin Aroza
Technical Pod Manager
Kevin Aroza has extensive network engineering experience and a background in electronics engineering while maintaining his interests in fitness and technology.
Questions
What does Gravity Systems' onboarding process involve?
Our five-step onboarding includes initial consultation, contract signing, team introduction, system setup, and strategic planning with our vCIO to ensure smooth implementation of managed IT services.
Can Gravity Systems support both remote and on-site IT needs?
We provide comprehensive support combining 24/7 remote monitoring with rapid on-site response for critical issues, ensuring complete technology coverage for your business operations.
How does Gravity Systems handle data security?
We implement multi-layer security approaches including 256-bit AES encryption, proactive threat detection, managed firewalls, and regular system patching to protect your business data comprehensively.
Do you offer customized service options for different business sizes?
We provide flexible service packages ranging from basic support to fully managed IT solutions, tailored to meet specific needs of small businesses through enterprise clients.
What service level agreements does Gravity Systems offer?
We guarantee rapid response times with 19.4-second average support call answers and 24/7 availability, backed by our proven track record of 99.6% client satisfaction.
How does Gravity Systems stay updated with technology advancements?
Our team maintains current certifications, participates in ongoing training, and utilizes proven processes developed over 26 years of experience delivering cutting-edge IT solutions.
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Reviews (3)
Powell Law Group
Apr 18, 2018
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We have been using Gravity Systems since 2013. They are completely reliable, proactive and are much friendlier than you would imagine an IT company to be! We couldn't imagine using anyone else!
Joni Bures Gruver
Nov 18, 2017
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I have worked with Gravity Systems for the last 10 years and would not recommend using anyone else! They have EXCELLENT customer service, they are extremely responsive, they listen to their clients and offer IT services that cannot be compared. I briefly used another company when I started my new job to give them a shot, but they did not hold a torch to Gravity Systems! Call them first!
Cathy Holloway
Mar 12, 2017
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Working with the team at Gravity Systems relieves a lot of stress for our small business. Knowing that we have professional support from a team that can communicate effectively and keep our systems safe and efficient allows me to focus on my business. We have worked with Gravity for several years and look forward to many more.
