Business Details
14 Years
experience
Expert Computer Repair & IT Services in Beaufort, SC
Gorilla Strong Computer Repair is a small, family-owned business based in Beaufort, South Carolina, dedicated to providing high-quality, affordable computer repair and IT services. With certifications including Microsoft Certified Professional and CompTIA Security+, our team brings decades of combined experience in resolving complex computer issues. We specialize in remote and on-site technical support, virus removal, data recovery, hardware repairs, and custom computer builds, serving both residential and business clients in the Lowcountry region. Our commitment to customer satisfaction is reflected in our FREE 60-day labor warranty, transparent pricing, and personalized service approach. We prioritize client education, ensuring every customer understands their device's needs while maintaining strict security protocols. With a track record of over 700 repaired computers and 1,400+ GB of recovered data, we've built our reputation through referrals and consistent, reliable service delivery.
Services
Computer Diagnostics
Virus Removal
Data Recovery
Hardware Repairs
Remote IT Support
On-Site Services
Windows Installation
Custom Builds
Malware Removal
System Optimization
Details
- Year established: 2012
Highlights and features
- We have Microsoft and CompTIA Security+ certified technicians with 15+ years of experience
- We offer a FREE 60-day warranty on all labor services
- Our remote IT support resolves issues without requiring device drop-off
- We provide transparent pricing with no hidden fees
- Our team explains technical processes in easy-to-understand terms
Associations and certifications
- Microsoft Certified
- CompTIA Security+
What people say
Professionalism
Quality service
Quick turnaround
Competitive pricing
Patient technicians
Services
Computer Diagnostics
Our diagnostic service identifies hardware and software issues causing system failures. Technicians use specialized tools to detect problems ranging from virus infections to component malfunctions. This 1-2 hour assessment determines the most cost-effective repair solution while preserving your data integrity.
Data Recovery
We specialize in retrieving data from failed storage devices using advanced recovery techniques. Our process includes creating disk images to prevent further damage while extracting recoverable files. Standard recovery takes 1-3 business days with optional backup solution implementation to prevent future data loss.
Virus Removal
Our certified technicians eliminate malware infections while securing your system against future threats. The service includes complete system scanning, malicious software removal, and security software installation. We also optimize system performance and educate users on safe browsing practices to prevent reinfection.
Remote IT Support
Available for Windows systems with internet access, our remote service resolves software issues without device transportation. Using encrypted connections, technicians perform troubleshooting, software installations, and system optimizations. Sessions start at $60/hour with residential and business pricing options available.
Custom Builds
We assemble high-performance custom computers tailored to specific needs. Each build includes component selection assistance, Windows installation, and security configuration. Ideal for gaming, video editing, and business applications, with pricing starting at $350 for basic systems excluding parts.
People
Melvin S. McCarthan, Jr.
Owner/Technician
Certified IT professional with 15+ years of experience. Microsoft Certified since age 20 and CompTIA Security+ certified. Specializes in system optimization and data recovery. Operates with complete transparency and customer education focus.
Questions
What computer brands do you repair?
We service all major PC brands including Dell, HP, Lenovo, and custom builds. Our technicians handle desktops, laptops, and all-in-one computers.
Do you offer data backup solutions?
Yes, we provide backup setup services including external drives and cloud solutions. Data backup starts at $100 with media provided by customer.
Can you fix water-damaged computers?
We assess liquid damage cases individually. While we handle many water-damage repairs, severe cases may require specialized third-party services.
What certifications do your technicians hold?
Our lead technician holds Microsoft Certified Professional and CompTIA Security+ certifications, with 15+ years of practical experience.
Do you provide remote support for businesses?
Yes, we offer business remote IT services at $90/hour with 30-minute billing increments. Services include network troubleshooting and software maintenance.
What's included in your warranty?
We provide a 60-day labor warranty covering repair-related issues. Warranty excludes parts and damage from customer misuse or environmental factors.
Reviews (9)
Elizabeth Nwogu
Jul 17, 2021
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Melvin is patient, honest and helpful when it comes to his work. He has a depth of knowledge and does not hesitate to perfect his craft. The work ethic he delivers is overall efficient and outstanding. He has assisted me many times and I have been more than satisfied each time. I HIGHLY recommend him, you will not be disappointed!
Cassandra Deans
Mar 26, 2020
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We appreciate Melvin and his dedicated service to help us with much needed PC repairs, updates, and recommendations.
Christine Langan
Feb 23, 2019
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I phoned Melvin on Wednesday and had my computer back on Thursday fixed and ready to go. Melvin was great to deal with and his prices are very fair. Highly recommended.
Janet Mulcahy
Jan 31, 2018
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Great service. Quickly answered my call and was very patient with my lack of computer knowledge. Highly recommend.
Mel & Ric Nonya
Jan 28, 2018
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We were looking for a way to upgrade an 4 year old pc notebook to handle the high demands of video editing. We thought about buying a used mac and even looked at the prices of new ones but settled eventually on upgrading the pc with new ram and hard drive. As an avid do it yourselfer I looked up all the parts and tools needed and was ready to dive in. By chance I called Melvin for some advice and his price was so competitive I couldn't really pass on having a professional do it.
He had our computer for 24hours and now our laptop is screaming and processing 2k video with out any glitches. Melvin was also extremely courteous and helpful. And it's nice to meet someone who actually provides awesome prompt customer service. Thanks dude!
He had our computer for 24hours and now our laptop is screaming and processing 2k video with out any glitches. Melvin was also extremely courteous and helpful. And it's nice to meet someone who actually provides awesome prompt customer service. Thanks dude!
Jean Phaneuf
Oct 29, 2017
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My 10 years old desktop crashed without a recent backup. +5,400 emails, over 10,000 music files, 10 years of pictures, multiple documents. After contacting Gorilla services, Melvin delivered by the next day a full recovery of my years of files and memories, Truly diligent and excellent services delivered by a true gentleman.
Dylan Storme
May 28, 2017
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Honestly one of the best experiences i had as a customer. he got it done in less than 11 hours. very understanding and well mannered man. thank you for your hard work and time efficiency! 10/10
Maryann Evans Johnson
Mar 23, 2016
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I am NOT a computer queen, but was able to get the assistance I needed from Melvin to get the job done. He was pleasant, polite and patient even though I had lots of questions and sometimes the same questions over and over. If everyone copies his personality when dealing with people who do not understand this technology stuff, or just need help with computer problems, this company will do extremely well and the word will get out and the people will call. Melvin, KEEP UP THE GOOD WORK. JOB WELL DONE, YOUNG MAN. GOD BLESS!
Amanda R.
Oct 31, 2013
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Melvin is very professional. He has been working on my computers now for almost 3 years. He is dependable and will have your computer ready, when he says so or will call you and let you know if it is not ready. He has the patience to explain to the patron what is being done in a way that anyone will understand. Thank to this successful business man. Regards, Honika Plowdeniz