Business Details
22 Years
experience
Emergency
services
Trusted IT & Cybersecurity Services in Blacksburg, VA
Founded in 2004, our company has built a reputation as a trusted provider of IT and cybersecurity solutions for small to medium-sized organizations. With over 20 years of combined experience among our team members, we specialize in delivering tailored technology solutions that address the unique challenges faced by businesses in finance, healthcare, legal, and nonprofit sectors. Our security-first approach combines proactive monitoring, advanced threat detection, and enterprise-grade tools to protect clients from evolving cyber threats while ensuring business continuity. We maintain a 99.9% threat detection rate through our NOC/SOC monitoring systems and have achieved an average client tenure of 11 years, reflecting our commitment to long-term partnerships.As a Microsoft partner, we offer comprehensive support for Office 365, Azure, and Teams while maintaining a client-oriented approach that emphasizes transparency, competence, and results-driven problem solving.
Services
Fully Managed IT
Co-Managed IT
Cybersecurity Services
Network as a Service
Microsoft 365 Services
Details
- Year established: 2004
Highlights and features
- We have 20+ years of combined experience in IT and cybersecurity
- Our solutions are tailored to meet specific industry requirements
- We provide 24/7 proactive monitoring and threat detection
- Our average client tenure is 11 years
- Our team includes certified IT professionals and security engineers
Associations and certifications
- Microsoft Partner
What people say
Prompt, professional, efficient
Peace of mind knowing
Crucial modernization project
Dedicated collaborator
Friendly and prompt service
Services
Fully Managed IT
Our fully managed IT services provide comprehensive technology oversight for businesses that want to focus on core operations while we handle day-to-day IT management. This includes proactive monitoring, network maintenance, data backup, and 24/7 cybersecurity protection. Our team ensures your technology infrastructure remains secure, up-to-date, and optimized for maximum productivity and minimal downtime.
Cybersecurity Services
Our cybersecurity services offer enterprise-grade protection against evolving digital threats through a multi-layered defense strategy. This includes endpoint detection, network monitoring, email security, vulnerability scanning, and security awareness training. Our 24/7 NOC/SOC monitoring systems maintain a 99.9% threat detection rate while implementing zero-trust security principles to prevent unauthorized access to critical business systems.
Network as a Service
Our Network as a Service solution provides enterprise-class networking infrastructure with proactive monitoring and SD-WAN capabilities. We supply and maintain Cisco Meraki equipment while offering remote worker support and secure connectivity solutions. This service converts capital expenditures to operational expenses while ensuring network reliability, security, and performance through continuous monitoring and rapid issue resolution.
Microsoft 365 Services
As a Microsoft partner, we offer comprehensive Microsoft 365 services including license management, deployment, configuration, and security optimization. Our support covers productivity tools like Teams, Outlook, and Copilot while ensuring seamless integration and maximum security. We help businesses leverage Microsoft's AI-powered productivity suite while maintaining compliance and data protection standards.
Business Continuity
Our business continuity and disaster recovery solutions protect against data loss from cyber incidents or human error. We implement encrypted backup systems, cloud server replication, and rapid recovery protocols to minimize downtime. Our customized plans ensure regulatory compliance while maintaining business operations during unexpected IT disruptions through proactive planning and enterprise-grade recovery platforms.
People
John McIlwaine
CEO
Leading the company since 2024, John brings extensive technology leadership experience to drive strategic growth and service innovation while maintaining our core values.
Jeff Wynn
Advisor
With experience since 2004, Jeff provides strategic guidance based on deep industry knowledge and long-standing client relationships developed over two decades of service.
Hansen Ball
Advisor
Having served since 2004, Hansen contributes technical expertise and industry insights to help shape our service offerings and client support strategies.
Mark Phillips
vCIO
As virtual CIO since 2009, Mark ensures technology strategies align with business objectives while providing expert guidance on IT infrastructure and security planning.
Wes Wilson
Security Engineer
Joining in 2018, Wes specializes in cybersecurity solutions and threat detection, applying technical expertise to protect client systems and data assets.
Questions
What industries do you specialize in?
We specialize in serving finance, healthcare, legal, and nonprofit organizations with tailored IT solutions that address industry-specific requirements and compliance standards.
Do you offer 24/7 cybersecurity monitoring?
Yes, our 24/7 NOC/SOC monitoring systems maintain a 99.9% threat detection rate with real-time response to security incidents and vulnerabilities.
What is Network as a Service?
Our Network as a Service provides enterprise-class networking infrastructure with proactive monitoring, SD-WAN capabilities, and Cisco Meraki equipment ownership to reduce capital expenses.
How do you handle data backup and recovery?
We implement encrypted backup systems with cloud server replication and rapid recovery protocols to minimize downtime during unexpected IT disruptions.
Are you a Microsoft-certified partner?
Yes, as a Microsoft partner we provide expert support for Office 365, Azure, Teams, and Copilot with comprehensive license management and security optimization.
What sets you apart from other IT providers?
Our combination of 20+ years of experience, 99.9% threat detection rate, and client-focused approach with 11-year average client tenure distinguishes our service quality.
Videos
Reviews (7)
Craig Chrisman
Jun 08, 2022
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By far the most comprehensive IT company on the planet. They monitor and fix potential problems and threats before we even know they exist!
Greg GregD Dykes
Jun 08, 2021
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In my position, I work with many IT support companies and many are just ok. Recently, I had the pleasure of working with the New River Team. New River is among some of the best IT organizations I have crossed paths with. I can't say enough great things about the company and employees who we have worked with. If you are in the area and looking for technology guidance and support for your organization, you can't go wrong with them.
Laura Weaver
Mar 25, 2021
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I cannot say enough good things about the folks at New River Computing. They have provided years of consistently stellar IT support to our non-profit. Their staff are a joy to work with and are patient with those of us who have yet to fully embrace all that technology can do!
Chc Of Nrv H. R. Dept
Jan 22, 2021
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Many years of meaningful interactions add up to one great partnership! NRC has truly been a dedicated collaborator with the Community Health Center of the NRV for over 11 years and their responsiveness to our needs has never ended at 5 p.m. Their commitment to make sure the job is done right means they've spent time with us whenever we've needed them. And as a growing organization, we've needed them many times! Thank you to Jeff, Hansen, Lindsay, Mark and Corey and all of the employees we've worked with from NRC - you regularly exceed our expectations!
Admin Cfnrv
Dec 01, 2020
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New River Computing has been such a huge support to our organization. The staff is responsive and patient, and they are quick to communicate any challenges or next steps so we always know they are working quickly to resolve our problems. We also rely on them to ensure we have the equipment and security needed to protect the information of our donors, grantees, and other stakeholders so important to our work. They contribute some of their services in-kind to us as well, a huge help for a nonprofit like us.
Edith Bolling Wilson Birthplace Museum
Nov 02, 2020
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New River Computing has been a tremendous asset to our non-profit, and we truly would not be where we are now without them. They have gone above and beyond to provide professional service and assistance any time we need it. They are patient, thorough, and extremely helpful. We very highly recommend NRC to anyone in need of IT support, computer repair, or related services.
Kimberly Snider
Nov 07, 2019
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The staff is very thorough and they explain as they go. Their service is prompt and courteous always. Highly recommend New River Computing.
