Business Details
21 Years
experience
Open 24/7
always available
Your Trusted IT Partner in Hickory, NC
Union Square Computers was founded in January 2005 by Ed Cooper and Chuck Simmons to address the growing demand for professional computer and web solutions in the Unifour area. We specialize in providing tailored IT services for both businesses and individual clients, including computer repair, web design, data recovery, and security solutions. Our team prioritizes clear communication, translating technical complexities into accessible language for clients who may not have advanced computer expertise. With over two decades of service in Hickory, Conover, Newton, and Claremont, NC, we have built a reputation as a trusted local resource. We offer same-day and next-day repair services for urgent needs while maintaining a commitment to data preservation and client education.Our personable approach distinguishes us in an industry often dominated by technically skilled but socially reserved professionals. We extend a 10% discount on labor to students, educators, seniors, first responders, veterans, and active military personnel. Our physical location at 25 1st Avenue NE Suite 108 in Hickory, NC serves as our primary service hub, with remote support options available. We maintain strict quality standards through our 'no fix, no charge' policy for electronics repairs and provide comprehensive consultation services to ensure scalable, secure solutions. Our ongoing mission remains to deliver reliable, client-focused technology solutions while fostering long-term community relationships.
Services
Computer Repair
Web Design
Data Recovery
Laptop Repair
Apple Device Repair
Game Console Repair
Computer Building
Web Development
Search Engine Optimization
Electronics Repair
Details
- Year established: 2005
Highlights and features
- We have over 20 years of experience in computer repair and web design
- Our team communicates technical solutions in plain language
- We offer same-day and next-day repair services
- We maintain a strict 'no fix, no charge' policy
- We provide tailored solutions for both businesses and individuals
What people say
Quick turnaround
Knowledgeable technicians
Effective communication
Reliable repairs
Personalized service
Services
Computer Repair
Our computer repair service addresses hardware failures, software issues, and performance problems for desktops and laptops. We diagnose and fix problems ranging from malfunctioning components to operating system errors. With experienced technicians and diagnostic tools, we restore functionality while prioritizing data preservation. Our service includes virus removal, hardware replacement, and system optimization to ensure reliable operation for both personal and business use.
Web Design
We create custom websites that reflect brand identity and meet specific business needs. Our web design process combines aesthetic appeal with functional usability, ensuring mobile responsiveness and cross-browser compatibility. We focus on creating intuitive navigation structures and visually engaging layouts while implementing SEO best practices. Our designs incorporate modern web standards and accessibility features to maximize online visibility and user engagement.
Data Recovery
Our data recovery specialists retrieve lost or inaccessible data from failed storage devices. We handle hard drive crashes, SSD failures, and accidental deletions using specialized tools and cleanroom facilities when necessary. The service includes diagnostic evaluation to determine recovery feasibility and employs multiple techniques to maximize success rates. We prioritize client data confidentiality and provide clear communication throughout the recovery process.
Apple Device Repair
We specialize in repairing Apple products including MacBooks, iPads, iPhones, and Apple Watches. Our technicians use genuine replacement parts and Apple-approved methods for screen replacements, battery swaps, and component repairs. The service covers both warranty-voiding accidental damage and post-warranty issues, offering cost-effective alternatives to official Apple repair centers while maintaining device functionality and aesthetics.
Computer Building
We create custom-built computer systems tailored to specific performance requirements. Our building service includes component selection, hardware installation, and system configuration for gaming, professional workstations, or business use. We optimize component compatibility and thermal management while providing guidance on future upgrade paths. Each custom build receives thorough testing to ensure stability and performance before delivery.
People
Ed Cooper
Co-Founder
Ed Cooper co-founded Union Square Computers in 2005 with Chuck Simmons. With over 18 years of experience in IT solutions, he specializes in client communication and technical problem-solving. His approach focuses on making complex technology accessible to non-expert users while maintaining high service standards.
Questions
What computer repair services do you offer?
We provide comprehensive computer repair services including hardware replacement, virus removal, data recovery, and software troubleshooting for both PCs and Macs.
Do you offer web design services for small businesses?
Yes, we create custom websites tailored to small business needs, focusing on responsive design, SEO optimization, and user-friendly interfaces.
What are your regular business hours?
We operate Monday through Friday from 8:00 AM to 5:00 PM and offer after-hours support via text messaging.
Do you provide emergency repair services?
While we don't offer 24/7 emergency services, we prioritize urgent cases and often provide same-day or next-day repair options.
Are there discounts available for specific groups?
We offer a 10% labor discount for students, educators, seniors, first responders, veterans, and active military personnel when requested.
What areas do you serve?
We primarily serve Hickory, Conover, Newton, and Claremont, NC with both in-store and remote technical support options.
Reviews (2)
Doreen Cox
Apr 26, 2016
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It is so hard to find hard working honest knowledgeable people in any field you will find it here. Very knowledgeable
Anthony Alderman
May 24, 2015
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Ed and Fred at Union Square Computers are awesome. They know their stuff, a friendly, and do what they say they will. I had Ed set-up a work station for my new employee and he took me through each step flawlessly. They have also replaced a hard drive on my laptop and a screen on my ipad. They've exceeded expectations on each job.
