Business Details
We are a locally owned and operated managed IT services provider rooted in the Pacific Northwest since 1997. With nearly three decades of experience, we combine deep technical expertise with a commitment to community, ensuring our clients receive personalized, accountable support. Our team averages over 8 years of tenure, reflecting our dedication to stability and long-term partnerships. We prioritize proactive monitoring, security, and maintenance to minimize disruptions, offering flat-rate pricing that eliminates budget surprises. As a Portland-born company, we invest in regional relationships, volunteering locally and hiring within the community.
Our month-to-month agreements demonstrate confidence in our service, as we prefer earning trust continuously rather than enforcing long-term contracts. We resolve over 300,000 support issues annually, leveraging local technicians for faster on-site responses. By understanding regional challenges like weather-related outages, we deliver tailored solutions that national providers cannot match. We act as an extension of our clients teams, aligning our success with their growth through transparent communication and strategic planning. Every service we offer is designed to make technology seamless, secure, and unobtrusive for businesses of all sizes.
Our month-to-month agreements demonstrate confidence in our service, as we prefer earning trust continuously rather than enforcing long-term contracts. We resolve over 300,000 support issues annually, leveraging local technicians for faster on-site responses. By understanding regional challenges like weather-related outages, we deliver tailored solutions that national providers cannot match. We act as an extension of our clients teams, aligning our success with their growth through transparent communication and strategic planning. Every service we offer is designed to make technology seamless, secure, and unobtrusive for businesses of all sizes.
Highlights and features
- We have served Pacific Northwest businesses since 1997, building unmatched regional expertise.
- Our clients stay with us for over 14 years on average, reflecting lasting trust and value.
- Our staff averages 8+ years of tenure, ensuring deep institutional knowledge and consistency.
- We resolve 300,000+ support issues annually, demonstrating proven problem-solving capabilities.
- We offer month-to-month agreements, prioritizing earned loyalty over contractual obligations.
Services
Managed IT Services
Our managed IT services provide comprehensive, proactive monitoring, security, and support for business technology infrastructure. Designed for companies seeking to eliminate unpredictable IT costs and disruptions, this service includes 24/7 system oversight, patch management, and unlimited remote assistance. Clients benefit from a dedicated team that functions as an extension of their internal operations, ensuring seamless technology performance and strategic alignment with business goals.
Remote Management
Remote Management & Monitoring delivers real-time system oversight, automated maintenance, and hardware/software auditing. Ideal for businesses requiring continuous IT health without on-site staff, this service includes proactive alerts to resolve issues before they escalate. By leveraging remote tools, we minimize downtime and maintain optimal system performance, offering cost-effective support tailored to evolving business needs.
Endpoint Protection
Endpoint Protection & MDR combines virus, malware, and ransomware defense with round-the-clock monitoring by security experts. This service safeguards all devices within an organization, providing proactive threat detection and response through Managed Detection & Response (MDR). By neutralizing risks before they impact operations, we ensure robust protection against evolving cyber threats while maintaining business continuity.
Patch Management
Our Patch Management service ensures ongoing security updates for Microsoft products, maintaining system stability and protecting against vulnerabilities. Automated and manual processes keep environments current, reducing exposure to exploits. This service is critical for businesses needing consistent compliance and security without the burden of manual updates, delivering reliability through proven methodologies.
Phishing Training
Phishing Awareness Training uses simulated campaigns and ongoing education to strengthen employee cybersecurity awareness. By teaching staff to identify threats like deceptive links and harmful attachments, this service reduces human error risks. Organizations benefit from a more resilient security posture, protecting sensitive data through continuous workforce empowerment and real-world scenario practice.
Reviews (1)
Margaret E.
Feb 28, 2016
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These are people are the best. We have a couple of small businesses and these guys have helped us in many different ways. From purchasing computers to handling our network, they make our life so much easier! Thanks Resource One!
