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22 Years
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Emergency
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Your Trusted IT Solutions Provider in West Hartford
We Care Computers has been a trusted technology solutions provider since 2004, delivering comprehensive IT services to businesses across Connecticut and Western Massachusetts. Founded by Avi Smith-Rapaport, our company combines proactive managed services with responsive support to ensure clients' technology operates reliably and securely. Our team of certified specialists offers expertise in cloud computing, network security, data backup, and infrastructure management, serving diverse industries including healthcare, legal, manufacturing, and non-profit sectors.

Committed to community impact, we sponsor local initiatives and launched the Students In Need program to provide technology access for underserved students. With 20 years of experience and a focus on integrity-driven service, we prioritize client satisfaction through personalized solutions and 24/7 emergency support.
Services
Managed IT Services Cloud Computing Data Backup Server Maintenance Network Security Computer Repair IT Consultation Hardware Procurement Emergency Support Electronics Recycling
Details
  • Year established: 2004
Highlights and features
  • 20+ years of proactive IT management experience since 2004
  • Certified specialists in Microsoft 365 and cloud infrastructure
  • 24/7 emergency support with on-site service 7 days a week
  • Community-focused with local nonprofit partnerships and sponsorships
  • Proactive managed services reducing emergency costs by 73%
What people say
Knowledgeable and friendly Smooth transition Excellent customer service Professional and reliable Resolved complex issues
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of your technology infrastructure. With remote hardware/software monitoring, managed antivirus, and 24/7 support, we prevent system failures while optimizing performance. Businesses benefit from predictable costs, reduced downtime, and access to certified technicians who ensure seamless operations across Connecticut and Western Massachusetts.
Cloud Computing
We implement secure cloud infrastructure including Office 365 migration, virtual servers, and VOIP systems. Our cloud specialists design hybrid solutions combining on-premise and SaaS platforms to enhance business continuity. Clients gain flexible scalability, improved collaboration tools, and enterprise-grade security while reducing physical hardware dependencies through our Connecticut-based implementation team.
Data Backup
Our automated online backup service offers military-grade encryption and continuous data protection for critical business assets. With mapped drive support and retention policies, we ensure 3x faster data recovery while meeting compliance requirements. Businesses receive regular backup monitoring and disaster recovery planning as part of our comprehensive Connecticut-based IT protection services.
Server Maintenance
We provide weekly server checks, firmware updates, and performance optimization to prevent hardware failures. Our technicians monitor event logs, conduct latency testing, and ensure optimal network performance. Connecticut businesses benefit from reduced downtime, extended equipment lifespan, and proactive replacement planning through our scheduled maintenance programs.
Network Security
Our security solutions include network audits, firewall configuration, and threat monitoring to protect against cyberattacks. We implement password policies, intrusion detection systems, and employee training programs. Connecticut clients receive 24/7 security monitoring and incident response to safeguard sensitive data across medical, legal, and corporate environments.
People
Avi Smith-Rapaport
Founder
Avi founded We Care Computers in 2004 after serving as IT Director at a New Haven wholesale company. With University of Connecticut international business training, he previously taught medical IT professionals. Active in community organizations including Real Men Wear Pink and West Hartford Chamber of Commerce, Avi leads technology initiatives while participating in national triathlons.
Questions
What IT services do you offer for medical practices?
We provide HIPAA-compliant solutions including EMR integration, secure data backup, and network security tailored to medical offices' specific needs.
Do you support businesses outside Connecticut?
We serve Western Massachusetts businesses with the same 24/7 support and on-site service available in Connecticut.
How do your managed services reduce costs?
Proactive monitoring prevents 73% of potential issues, reducing emergency repair costs while optimizing system longevity and productivity.
What emergency IT support options exist?
Our 24/7 emergency services include immediate remote access and on-site technicians available within 2 hours for critical business needs.
Can you help with cloud migration?
Certified Microsoft 365 specialists guide seamless cloud transitions with hybrid solutions combining on-premise infrastructure and cloud platforms.
Reviews (6)
Joshua Pittello
Sep 27, 2021 Report
Avi - was so great in helping me to navigate the computer needs of my business and helped me to better understand what I really needed with out just trying to "Sell" me. I will definitely be a long time customer and highly recommend to any one looking for help with there business computers.
Susan Rabinovitch
Apr 26, 2021 Report
Good Afternoon, I just had the most amazing experience with Ismael. Since I am just a little above dangerous when it comes to technology I was not looking forward to a session on cleaning up my Robo Form, making my logins more secure, and using more secure procedures. Ismael had the patience of a saint, or I guess it would be better to say a "professional". He never made me feel inadequate or unskilled.

We resolved all of the issues including an issue I was having with Outlook. That one took a while. Ismael was determined to find the problem and resolve the issue. Which he did and taught me how to fix it if it occurs again. Thank you for providing an environment which encourages exemplary service, and for training your team to assist a customer who comes to the table with some technology issues. Your company truly lived up to your name today. All the best Susan
Deirdre Tindall
Feb 24, 2021 Report
We Care Computers, LLC is an awesome company. They care not only about their clients but their community as a whole. They are responsive, timely and always proactive. I highly recommend using their services you will not be disappointed.
Paul Walia
Jan 04, 2021 Report
I have family in the area and Avi and We Care Computers have been a lifesaver for them. Always professional, friendly, and reliable. Absolutely 5-star service and highly recommended!
Jessie Bouclier
Jun 23, 2020 Report
I have had the honor and privilege of knowing Avi and the team for almost 10 years now. Avi is a guy that has built this business from nothing, and takes very seriously his personal commitment to all his clients and connections. He treats his team members as valued members of his family. They continue to service businesses in the CT and Western MA area with the ability to translate tech-in-ease into Real- people-speak and have a good attitude about it. Are they the cheapest tech service? No.

But if you're a business, do you want some one who doesn't take the work seriously and is only interested in putting band-aids on things? No. You want to make sure you're up and running quickly, you're backed up, and hopefully, you know when something may go wrong, but most of all, when it does- you're able to get up and running quickly and with minimal downtime. We Care Computers is the company who will do that, and to keep great people, it is good to remember, you get what you pay for.
John P.
Jun 07, 2020 Report
Avi and the staff at We Care Computers are great. I have always felt comfortable with the recommendations and the work they perform! Hard to find another company that gets it right and gives back to the community too.