Business Details
20 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Connecticut
Charles IT is a Connecticut-based compliance expert dedicated to providing secure, reliable IT solutions for businesses in highly regulated industries. Founded in 2006, our approach combines technical expertise with personalized service, ensuring clients receive tailored solutions that align with their unique needs. Our team of certified professionals specializes in cybersecurity, compliance management, and IT support, with a focus on industries such as healthcare, finance, and manufacturing.We prioritize proactive network monitoring, rapid emergency response times, and direct access to live technicians 24/7. By maintaining full ownership of our work and avoiding subcontractors, we guarantee accountability and adherence to the highest standards of service. Our commitment to continuous improvement and client satisfaction has earned us recognition as a trusted partner for businesses seeking to optimize their technology infrastructure while maintaining regulatory compliance.
Services
IT Compliance
Cybersecurity
Managed IT Support
Cloud Services
Compliance Management
Disaster Recovery
Network Monitoring
Security Training
Details
- Year established: 2006
Highlights and features
- We provide 24/7 personalized customer support with guaranteed 1-hour emergency response times.
- All work is performed by our certified in-house staff with no subcontracting.
- We use and sell only the best products and services available in the industry.
- We offer a 100% satisfaction guarantee on all products and services.
- Our proactive monitoring identifies and resolves issues before they impact operations.
Services
IT Compliance
Charles IT specializes in regulatory compliance solutions for HIPAA, CMMC, DFARS, SOC2, and NIST frameworks. Our experts ensure businesses meet industry-specific requirements through audits, policy development, and system hardening. We help organizations maintain compliance while minimizing operational disruptions.
Cybersecurity
Our cybersecurity services include threat detection, vulnerability assessments, and incident response planning. We implement multi-factor authentication, endpoint encryption, and dark web monitoring to protect against ransomware, phishing, and data breaches for Connecticut businesses.
Managed IT Support
Charles IT offers proactive managed IT support with 24/7 monitoring and rapid issue resolution. Our services include network maintenance, software updates, and help desk support to ensure uninterrupted business operations and optimal system performance.
Cloud Services
We provide private and public cloud solutions tailored to business needs. Our cloud services include migration, management, and security implementation to enhance scalability, collaboration, and data protection for Connecticut organizations.
Disaster Recovery
Charles IT develops customized disaster recovery plans with regular testing and rapid data restoration capabilities. Our solutions ensure business continuity during outages, cyberattacks, or natural disasters through redundant systems and cloud backups.
People
Foster Charles
Founder & CEO
Foster Charles founded Charles IT in 2006 and leads as CEO, driving the company's vision for client-focused IT solutions. With over two decades of industry experience, he focuses on building relationships and ensuring technical excellence.
Aaron Bandzes
vCIO
Aaron Bandzes serves as vCIO at Charles IT, providing strategic technology guidance to clients. With extensive experience in IT leadership, he helps businesses align technology investments with long-term goals and compliance requirements.
Sal Marino
Head of Strategic Partnerships
Sal Marino leads strategic partnerships at Charles IT, leveraging his 16-year tenure to expand the company's network and client relationships. He also hosts the One Pour Problems podcast, sharing business insights with industry leaders.
Ed Vallerie
Quality Control
Ed Vallerie oversees quality control at Charles IT, ensuring all services meet the company's high standards. With a focus on process improvement, he maintains consistency across technical implementations and client deliverables.
Melissa LaFontaine
Client Development Manager
Melissa LaFontaine serves as Client Development Manager, building relationships with new and existing clients. Her focus on understanding business needs helps Charles IT deliver tailored IT solutions that drive client success.
Questions
What IT services does Charles IT offer in Connecticut?
Charles IT provides managed IT support, cybersecurity solutions, compliance assistance, and cloud services tailored to Connecticut businesses in regulated industries.
How can Charles IT help with compliance needs?
We offer comprehensive compliance services for HIPAA, FINRA, NIST, and other regulatory frameworks through audits, policy development, and system implementation.
Why choose Charles IT as your MSP?
As a Connecticut-based MSP, we provide personalized solutions, 24/7 support, and a dedicated team with industry-specific expertise for proactive IT management.
Does Charles IT provide cybersecurity services?
Yes, we offer cybersecurity services including MFA, endpoint security, vulnerability assessments, and continuous monitoring to protect against cyber threats.
What industries does Charles IT serve?
We specialize in healthcare, finance, manufacturing, government, and nonprofit sectors, delivering tailored IT solutions to meet industry-specific challenges.
How does Charles IT handle emergency IT issues?
We provide 24/7 emergency IT support with guaranteed 1-hour response times and typically resolve critical issues within 10 minutes of acknowledgment.
Reviews (7)
Mike Zollner
Jun 05, 2022
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Simply the best. There is a reason the Charles IT clients are raving fans of the company, it's due to the passionate people working there and vast experience of the team at Charles IT
Mary Huber
May 11, 2022
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Charles IT goes above and beyond with their customer service every single time. They have a fast response time and so much knowledge and experience that what I think is a problem is only a minor hiccup to them. I would highly recommend them to anyone needing IT support.
FawneDaBear
Nov 16, 2021
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Charlies IT is our go-to in at work for everything technically challenging, their response time is fantastic, their technicians knowledgeable, and any issues that have to be escalated are usually still solved same day. It's fairly obvious that they are passionate about technology and enjoy what they do. Would give a sixth star if possible.
Clio N.
May 31, 2021
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We have been working with the crew at Charles IT for several years and they have been exemplary. They are super responsive and knowledgeable. They are all very friendly And professional and explain things for the non-IT person to understand. We are a very small non profit and it's nice to know that we have Charles IT for all our tech needs!
Candy Robinson
Apr 24, 2021
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Our company has been using Charles IT for about 1-1/2 years. They have been great to work with and are very responsive and knowledgeable. Isaiah has been particularly helpful with our IT issues and is always willing to assist no matter what the problem is - big or small!
Nathan Kulmann
Apr 22, 2021
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Charles IT is huge asset to our company. They are friendly, professional and up to any task. Isaiah C. and Christian P. are among the best techs there. They have been great to work with and know how to get things done. They are both very knowledgeable of many different systems and are good at what they do. I highly recommend Charles IT to any company looking for someone to manage their IT.
Malloves Jewelers Middletown
Jan 08, 2021
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We have used Charles IT for many years and they are ALWAYS prompt, professional and courteous. They go the extra mile for my store and my staff, all CIT employees are great! We especially like working with Isaiah because he knows our computer system and has been with CIT for years. -Marc Levin
