Business Details
41 Years
experience
Emergency
services
Managed IT Services & Network Security Experts
Burgess Technology Services has been a trusted leader in information technology since 1985, delivering comprehensive IT solutions to businesses across New England. Our team of certified network engineers and account managers brings over 40 years of combined experience in managed IT services, network security, and technology consulting. We specialize in proactive network monitoring, cloud backup solutions, and customized IT strategies that align with each client's unique operational needs. Our commitment to technical excellence is demonstrated through 24/7 support for BizGuard clients, regular staff training on emerging technologies, and a proven track record of resolving complex IT challenges.We empower businesses with Microsoft 365 integration, enterprise-grade web hosting, and security awareness training programs developed in partnership with industry leaders like KnowBe4. Our approach combines technical expertise with personalized service, ensuring clients receive both cutting-edge solutions and clear communication about their technology infrastructure. With offices in Bath, Maine, we provide rapid response times and tailored IT strategies that help organizations protect their data, optimize their networks, and achieve long-term technological success.
Services
Managed IT Services
Network Security
Cloud Backup
Microsoft 365
IT Consulting
Web Hosting
Security Training
Vendor Management
Project Management
Computer Networking
Details
- Year established: 1985
Highlights and features
- 40 years of proven IT expertise since 1985
- 24/7 support for BizGuard Managed IT clients
- Certified network engineers with ongoing technical training
- Customized solutions for Maine businesses of all sizes
- Proactive network monitoring and security threat prevention
Services
Managed IT Services
Our BizGuard Managed IT Services provide continuous network monitoring, certified engineer support, and help desk assistance tailored to your business needs. We implement proactive maintenance strategies to prevent downtime while ensuring your technology infrastructure evolves with your organization's requirements. Our comprehensive approach includes system updates, security protocols, and customized reporting to maintain optimal network performance.
Network Security
BTS Maine's network security solutions feature 24/7 remote monitoring, vulnerability assessments, and on-site support to protect your critical systems. Our multi-layered defense strategy combines advanced threat detection tools with regular security audits to identify and mitigate potential risks. We implement enterprise-grade protection measures that adapt to emerging cyber threats while maintaining compliance with industry standards.
Cloud Backup
Zinc Managed Cloud Backup and Recovery services ensure complete data protection through automated, encrypted backups with rapid recovery capabilities. Our solution safeguards against data loss from network failures, ransomware attacks, or hardware malfunctions while maintaining regulatory compliance. We provide customizable retention policies and regular backup verification to guarantee business continuity.
Security Awareness Training
Partnering with KnowBe4, we deliver comprehensive security training that combines web-based modules with simulated phishing attacks. Our program educates employees about social engineering tactics while developing practical cybersecurity skills. Regular training sessions and performance analytics help organizations strengthen their human firewall against evolving cyber threats.
Microsoft 365
Our Microsoft 365 implementation services enable seamless access to productivity tools like Word, Excel, and Outlook from any device. We provide secure email management with encryption and spam filtering while optimizing cloud storage solutions for collaboration. Our experts ensure smooth integration with existing systems while maintaining enterprise-level security protocols.
People
Mike Dorr
Owner
With over 40 years in the IT industry, Mike Dorr leads Burgess Technology Services in delivering comprehensive technology solutions. He oversees strategic direction while maintaining active involvement in client relationships and service development.
Questions
What IT services do you offer for Maine businesses?
We provide managed IT services, network security, cloud backup, Microsoft 365 solutions, web hosting, and IT consulting tailored to Maine businesses of all sizes.
Do you offer 24/7 IT support?
Yes, BizGuard Managed IT clients receive 24/7 support with after-hours emergency assistance available for critical system issues.
How do you handle cybersecurity threats?
Our multi-layered approach includes network monitoring, vulnerability scanning, security awareness training, and rapid response protocols to prevent and mitigate cyber attacks.
Can you help with Microsoft Office 365 implementation?
Yes, we specialize in Microsoft 365 deployment, including secure email configuration, cloud storage optimization, and user training for seamless remote collaboration.
What areas do you serve?
We primarily serve businesses in Maine and the broader New England region with rapid response capabilities for clients statewide.
How do you handle IT project management?
Our certified team manages projects from planning to implementation, ensuring timely execution while maintaining communication and technical excellence throughout the process.
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Reviews (2)
Nathan Brassard
Jun 03, 2020
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Broad set of services and resources for any sized business. I'm personally very impressed with the extensive knowledge and flexibility of BTS. They deliver on their promises and they have the staff needed to provide support at any time. Highly recommended. Updated 2020: After another year, I would like to reaffirm BTS as a highly recommended partner for your business.
Blueberry Beeton
Nov 16, 2019
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Incredibly professional and competent. Looking for solutions not problems. Extremely efficient and diligent.
