Business Details
44 Years
experience
Emergency
services
Trusted IT Maintenance Services for Data Centers & Networks
At Tredent Data Systems, we have dedicated four decades to empowering IT departments with innovative solutions that address complex infrastructure challenges while prioritizing budget efficiency. Our mission centers on delivering customized Hybrid Maintenance solutions that combine Original Equipment Manufacturer (OEM) and Third Party Maintenance (TPM) expertise to maximize value for data center operations. With TDS-NetCare, we provide comprehensive support for Cisco networking infrastructure, server hardware from Dell, HP, and IBM, and storage systems including EMC, NetApp, and Hitachi. Our nationwide service model has earned trust from organizations like the U.S. Department of Labor, Indio Water Authority, and Northwest Community Healthcare through proven cost reductions of up to 70% on maintenance expenses.Our team of certified technicians maintains 24/7 availability to ensure critical systems remain operational, backed by access to firmware updates and OEM support channels. We distinguish ourselves through transparent pricing structures, rapid response times demonstrated in real-world scenarios like Greenville Central School District's emergency resolution, and long-term partnerships exemplified by our decade-plus relationship with Antelope Valley Hospital. Our approach balances technical expertise with personalized service, as evidenced by client testimonials highlighting our commitment to resolving issues completely and our recognition as a preferred vendor in complex environments.
Services
Network Maintenance
Server Maintenance
Storage Maintenance
Hybrid Maintenance
Hosted Voice Solutions
Cisco Support
Dell Maintenance
HP Maintenance
IBM Maintenance
EMC Support
Details
- Year established: 1982
Highlights and features
- We offer 40+ years of specialized expertise in data center maintenance solutions
- Our hybrid maintenance model combines OEM and third-party support for optimal cost efficiency
- We provide 24/7 technical support with documented rapid response times
- We serve nationwide with proven success in mission-critical environments
- Our clients report up to 70% cost savings on infrastructure maintenance expenses
What people say
Best vendor I've ever worked with
Helpful and professional staff
Excellent working relationship
Quick to respond to outages
Dramatically slashed our costs
Services
Network Maintenance
Our Network Maintenance solutions provide comprehensive support for Cisco networking infrastructure, ensuring optimal performance and reliability. We offer 24/7 technical assistance, access to firmware updates, and rapid hardware replacement options. Our services help organizations maintain continuous network availability while reducing maintenance costs through our hybrid support model.
Server Maintenance
We deliver effective server maintenance for Dell, HP, Cisco, and IBM hardware, balancing technical excellence with budget considerations. Our support includes troubleshooting, component replacement, and performance optimization while maintaining strict adherence to service level agreements. Clients benefit from extended equipment lifecycles and predictable maintenance expenses.
Storage Maintenance
Our Storage Maintenance services help organizations extend equipment lifespan while reducing support costs by up to 70%. We support major storage platforms including EMC, Dell, NetApp, and Hitachi, providing comprehensive maintenance solutions that maintain data integrity and system performance through certified technicians and rapid response protocols.
Hybrid Maintenance
TDS-NetCare Hybrid Maintenance combines OEM and third-party expertise to create customized support solutions. This approach preserves coverage integrity while optimizing costs, providing access to software updates, security patches, and technical support from both Cisco TAC and Tredent engineers for comprehensive infrastructure protection.
Hosted Voice Solutions
We offer hosted voice solutions including RingCentral, Skype for Business, and Cisco UCM implementations. Our services provide scalable communication platforms with enterprise-grade reliability, featuring cloud-based management, integration capabilities, and support for modern collaboration requirements across distributed organizations.
People
Susan St. Pierre
TAC Voice Team Lead
With 14 years at the U.S. Department of Labor, Susan St. Pierre has extensive experience managing telecommunications systems and has worked closely with Tredent's support team to maintain critical communication infrastructure.
Steven La Barbera
Data & Systems Manager
As Data & Systems Manager at Indio Water Authority, Steven La Barbera oversees critical utility infrastructure and has relied on Tredent's 24/7 support for maintaining operational continuity in water supply systems.
Glen Malan
Vice President of Technology
Glen Malan leads technology initiatives at Northwest Community Healthcare, implementing Tredent's hybrid maintenance solutions to optimize network performance across hundreds of Cisco devices in a complex hospital environment.
Robert Davey
IT Manager
Robert Davey has managed IT operations at Antelope Valley Hospital for over a decade, maintaining a successful partnership with Tredent that delivers reliable technical support for healthcare infrastructure.
Kevin Anderson
IT Director
As IT Director at CGH Medical Center, Kevin Anderson oversees hospital network systems and has implemented Tredent's maintenance solutions to significantly reduce Smart Net costs while maintaining service quality.
Questions
What is Cisco Smart Net?
Cisco Smart Net is Cisco's maintenance program providing 24/7 technical support, hardware replacement options, and software updates for Cisco networking equipment through their Technical Assistance Center.
How does hybrid maintenance work?
Hybrid maintenance combines Original Equipment Manufacturer (OEM) support with third-party maintenance (TPM) to create customized solutions that maintain coverage integrity while optimizing costs.
What are the benefits of third-party maintenance?
Third-party maintenance offers cost savings up to 70%, extended equipment lifecycles, and flexible support options while maintaining access to critical technical resources and expertise.
How quickly does Tredent respond to service requests?
Tredent provides rapid response times, with documented cases of resolving outages within minutes of ticket submission through our 24/7 technical support team.
Can I combine Cisco and Arista equipment?
Yes, Tredent supports hybrid network environments that combine Cisco core infrastructure with Arista edge and campus solutions for optimized network performance and cost efficiency.
How long has Tredent provided maintenance services?
Tredent has delivered IT maintenance solutions for over 40 years, with specialized expertise in third-party maintenance for Cisco and other networking equipment since the early 2000s.
