Business Details
20 Years
experience
Expert Computer Repair in Chicopee, MA
Established in 2006, PC Steven has built a reputation for delivering reliable and efficient computer repair solutions in Chicopee, MA. With over two decades of hands-on experience in computer technology, including formal training from a Springfield, MA-based facility, our team specializes in diagnosing and resolving complex hardware and software issues. We offer comprehensive services ranging from virus removal and data recovery to system upgrades and custom PC builds, prioritizing accurate diagnostics to ensure cost-effective solutions.Our commitment to customer satisfaction is reflected in our 90-day workmanship warranty, transparent pricing with no upfront fees, and flexible service options including house calls and same-day repairs. By maintaining a deep understanding of evolving technologies and fostering direct communication with clients, we ensure every repair addresses both immediate needs and long-term reliability.
Services
Virus removal
Data recovery
SSD upgrades
Laptop repair
Custom PC builds
Operating system installation
Hardware diagnostics
Network troubleshooting
Computer tune-ups
Warranty service
Details
- Year established: 2006
Highlights and features
- We offer accurate diagnostics to prevent unnecessary repairs.
- Our 90-day workmanship warranty covers all repair services.
- No upfront feespayment only after successful repairs.
- Same-day and emergency repair availability during operating hours.
- Free data backup and recovery consultation included with repairs.
What people say
Accurate diagnostics
Quick turnaround
Transparent pricing
Expert knowledge
Reliable repairs
Services
Computer diagnostics
Our diagnostic service identifies hardware and software issues through comprehensive testing. This 30-minute to 2-hour process determines repair needs without upfront charges. Customers receive clear explanations of findings and repair options with no obligation to proceed.
Virus removal
We eliminate viruses, malware, and ransomware while preserving data integrity. The process includes system scans, threat removal, and security reinforcement. Anti-virus software installation is included in repair costs to prevent future infections.
Data recovery
Our recovery service retrieves lost data from damaged drives using specialized tools. We handle mechanical failures, corrupted files, and accidental deletions. If recovery fails, no charge applies for this service.
Hardware repair
We replace faulty components like power jacks, motherboards, and LCD screens. Repairs use quality parts with warranties. Laptop repairs include complex models like Dell Alienware with turnaround times under three days for most cases.
SSD upgrades
Upgrading to solid-state drives improves performance significantly. We install Samsung or SanDisk SSDs with Windows installation included. The process transfers existing data while enhancing boot times and system responsiveness.
People
Steven Schaeneman
Owner/Technician
With over 20 years of experience since completing formal training in 1999, Steven specializes in accurate diagnostics and efficient computer repairs. He focuses on customer education and transparent solutions for both personal and business clients.
Questions
What computer repair services do you offer?
We provide virus removal, data recovery, hardware repairs, OS installations, SSD upgrades, laptop repairs, and custom PC builds with same-day service.
Do you offer free diagnostics?
Yes, we provide free diagnostics at our location with no obligation to proceed with repairs.
How do you handle data backup during repairs?
We recommend backing up data before repairs. If needed, we can recover data from damaged drives for an additional $30 labor fee.
What warranties do you provide?
All repairs include a 90-day workmanship warranty. Replacement parts typically carry 1-5 year manufacturer warranties.
Can you repair gaming computers?
Yes, we specialize in gaming PC repairs and custom builds using high-performance components like Antec cases and power supplies.
Do you offer house calls or pickup/drop-off?
Yes, we provide house calls and pickup/drop-off services by appointment during our operating hours.
Reviews (6)
Lisa Conway
Jul 17, 2021
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The person working here had my laptop fixed within 3 hours. It would not turn on at all it was dead. I had all my friends try to fix it and they are good with computers a few even work in IT. He charged me $50, he said something had to be reset on the board? I was so happy and relived, I will never go anywhere else.
John Leclair
Jun 14, 2021
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I just got my granddaughters laptop computer from pc Steve computer repair I gave it to him two days before Xmas for a charging system he had fixed it in less time than every computer place I called and his price was a hell of lot better than everyone I called I have another computer I will be bringing to him.
Roberta B. Johnson
Jan 06, 2021
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Steven used his knowledge to get my computer operating quickly. He also answered all my questions. I recommend him highly.
Derek Gonzalez
Dec 27, 2020
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I had an issue with my Pc and without even coming in to see him he was able to fix my problem, he was extremely nice and professional if I ever need my Pc looked at I'll definitely know to go to him
J. A. Rocco
Dec 04, 2020
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My experience with PC Steven was great. I was referred by a friend who also had a good experience with Steven. I had multiple issues needing professional attention on my laptop. My friend gave me Steven's name on Monday. I called Monday night. Steven was very attentive on the phone, and brief, proving his knowledge and skill right off the bat. I dropped my computer off to get repaired on Tuesday afternoon and I was called by Steven to pick up my repaired laptop early Wednesday morning.
The entire process was expedient, pleasant and complete. Steven even went above and beyond what I had asked him to do at no extra charge. I am very pleased and will definitely be using his services again for any of my computer repair needs.
The entire process was expedient, pleasant and complete. Steven even went above and beyond what I had asked him to do at no extra charge. I am very pleased and will definitely be using his services again for any of my computer repair needs.
CounterStrike Gaming Offensively
Aug 14, 2020
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As a gaming enthusiast, a friend of mine went here against my recommendation and paid the price for it. This man charged him something like $180 to install an out of date HDD in his PC. The thing is he didn't even take the 2 seconds to install it properly, meaning just screwing it into the bay. This is something that could have damaged the drive beyond repair, and upon confrontation, "Steven", became very rude, even threatening mine and my friends family's. This guy is absolutely absurd and lazy, do the repair yourself for go somewhere that has trust worthy people.
