Business Details
Emergency
services
Trusted IT Services for Small Businesses in Philadelphia
Total Technology Resources is a full-service information technology company dedicated to helping small businesses leverage technology more efficiently. With over 20 years of combined industry experience, we specialize in network security, infrastructure management, and proactive IT solutions. As Microsoft Certified Partners, our technicians are trained in critical applications essential for small business operations. We provide comprehensive services including network monitoring, disaster recovery planning, cybersecurity protection, and cloud solutions tailored to meet diverse business needs.Our managed services platform follows a proactive philosophy, emphasizing preventive measures like offsite backups and system maintenance to ensure operational continuity. We serve industries ranging from medical and law to manufacturing and government, delivering consistent support for businesses of all sizes. Our commitment to technology excellence is demonstrated through continuous engagement with emerging innovations, enabling us to offer cutting-edge solutions that enhance productivity while reducing logistical challenges.
Services
Cybersecurity Services
Network Monitoring
Disaster Planning
Cloud Services
IT Forensics
Project Management
Hardware Integration
PCI Compliance
Highlights and features
- We offer 20+ years of combined IT expertise with Microsoft certification
- Our proactive managed services prevent issues before they disrupt operations
- We provide 24/7 network monitoring and emergency response capabilities
- Our technicians specialize in industry-specific solutions for healthcare and legal sectors
- We implement multi-layered cybersecurity protections with threat assessments
Associations and certifications
- Microsoft Certified Partners
- Microsoft Certified Small Business Specialists
Services
Cybersecurity Services
Our multi-layered cybersecurity approach protects businesses from digital threats through advanced firewall integration, intrusion detection systems, and regular security audits. We implement virus protection solutions and employee training programs to maintain compliance with industry standards. Our team creates customized IT security handbooks and conducts penetration testing to identify vulnerabilities before they become breaches.
Network Monitoring
24/7 network monitoring ensures optimal system performance through critical monitoring, patch management, and remote support services. Our technicians proactively address potential issues using ConnectWise remote support tools while maintaining network-wide maintenance schedules. This continuous oversight helps prevent downtime and maintains smooth operations for businesses of all sizes.
Disaster Planning
We develop comprehensive disaster recovery plans including offsite backup solutions and co-location support to protect against data loss. Our technicians conduct regular recovery testing to ensure business continuity during unexpected events. This proactive planning helps organizations maintain operations and quickly recover from potential disruptions.
Cloud Services
Our cloud solutions include public and private cloud implementations across Azure, AWS, and Google platforms. We help businesses reduce hardware investments while maintaining secure data storage solutions. Clients can scale their service usage as needed while benefiting from our expertise in virtualization technologies like Hyper V and VMWare.
IT Forensics
We provide forensic analysis of digital systems through hard drive examinations, email scans, and data recovery from deleted drives. Our compliance testing includes penetration assessments to identify security weaknesses. This service helps organizations maintain regulatory compliance while investigating potential security incidents.
Questions
What IT services do you offer for small businesses?
We provide cybersecurity protection, network monitoring, disaster recovery planning, cloud solutions, and hardware integration tailored specifically for small business needs.
Which industries do you specialize in?
We serve medical, legal, accounting, dental, automotive, nonprofit, insurance, construction, education, and manufacturing industries with customized technology solutions.
Do you offer 24/7 technical support?
Yes, our network monitoring services operate 24/7 with critical monitoring and emergency response capabilities through our ConnectWise remote support platform.
Are your technicians certified?
Our team holds Microsoft Certified Partner status and specializes in Small Business Solutions with ongoing training in the latest technology advancements.
How do you handle data security?
We implement multi-layered security including firewalls, intrusion detection systems, employee training, and regular penetration testing to protect against cyber threats.
Reviews (7)
Patti Campbell
Sep 11, 2021
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TTR has been our IT consultant for the past 3 years. They have always been responsive and capable. They were able to help us pivot when everyone had to quickly transition to working remotely. I highly recommend them for network support.
Anne Anastasi
Jun 07, 2021
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Total Tech has become an important component for the success of our business. When we need them they respond immediately with seamless solutions. They speak to my employees with respect and patience. Their pricing is fair, their service is priceless.
Kevin O'Malley
Apr 20, 2021
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I run an electrical business and these guys handle all of my IT needs. Great, quick service. Rarely do I ever need to wait longer than 15 minutes before someone gets back to me about an issue I may be having. My point of contact there, Alex, is amazing. Very knowledgeable and enthusiastic. He's able to explain the most complex issues so that even a tech dummy like myself can understand. Very glad I found this company. I'd recommend them to anyone!
Lisa Denham
Apr 12, 2021
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I've been working with Total Technology Resources for five years as a Director for a B2B manufacturing company. They've always done a great job helping with multiple issues like simple connectivity problems to complicated server issues. I. especially enjoy working with Kevin McGurn. He's always pleasant and calm, quick and professional. Total Tech has a great team and I recommend hiring them!
Janice Villa
Apr 10, 2021
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Total Tech is always quick to respond and very professional. They go above and beyond to make their customers feel confident with their knowledge on the projects requested. Great job Alex on our last project of creating a weekly tracking report specific to our company needs.
Benjamin Herman
Apr 08, 2021
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I work for a small law firm, and my role involves working closely with our managed IT services provider. In the 10 years I've been in this role, we've gone through 3 different providers, and Total Technology Resources is - by far - the best. Their staff is knowledgeable and helpful, it's easy to get in touch with them, they treat urgent matters with urgency, and it genuinely feels like they are concerned with the overall success of our firm - not just with completing tickets.
The owner and other senior staff are proactive in identifying issues that require their high-level expertise; I never have to beg them to escalate an issue. They also provide excellent long- and medium-term advice, work promptly on projects, etc. It feels like a partnership. And from the comparison shopping I did before we selected them, the value seems outstanding. 100 / 100.
The owner and other senior staff are proactive in identifying issues that require their high-level expertise; I never have to beg them to escalate an issue. They also provide excellent long- and medium-term advice, work promptly on projects, etc. It feels like a partnership. And from the comparison shopping I did before we selected them, the value seems outstanding. 100 / 100.
Jocelyn Levy
Mar 30, 2021
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Our commercial property management company has been using Total Tech Resources for about twenty years. When we first started using them it was just Justin and Jim. A mom and pop company. Now I believe they have over 15 employees. They are by far the best tech company we have ever worked with. We are on a monthly plan since we utilize their service rather frequent. Alex is by far my favorite. Every time when either my boss reaches out to them they respond asap. Very personable and highly recommend.
