Business Details
Emergency
services
Trusted Dental IT Solutions Partner
Medix Dental has specialized in dental IT solutions for over two decades, serving practices and dental service organizations nationwide. Our team has collaborated with more than 1,000 dental professionals to develop customized technology strategies that address unique practice needs. By combining deep industry expertise with dedicated advisory services, we help partners streamline operations, minimize downtime, and implement scalable solutions.Our approach integrates comprehensive IT support with strategic planning, allowing dental professionals to focus on patient care while we manage technological complexities. With experience across all major dental software platforms, we deliver tailored solutions that evolve alongside advancing technologies and practice requirements.
Services
IT Support
Technology Roadmaps
Cybersecurity Assessments
Data Protection
Cloud Solutions
Hardware Upgrades
VOIP Systems
Practice Integration
Emergency Support
Technology Budgeting
Highlights and features
- We offer 20+ years of exclusive dental IT expertise
- Our dedicated advisors provide personalized technology roadmaps
- We guarantee 24/7 service desk support for urgent needs
- Our solutions reduce practice downtime by 40% annually
- We work with all major dental software platforms nationwide
What people say
Best IT company for dentists
Comprehensive knowledge
Great support
Technology problems resolved
Dedicated advisors
Services
IT Support
Our 24/7 IT support team provides immediate solutions for dental practice technology issues. With specialists trained in all major dental software platforms, we minimize downtime through rapid response and proactive maintenance. Partners receive priority access to both our service desk and dedicated advisors for urgent or complex technical needs.
Technology Roadmaps
Custom technology roadmaps align IT investments with practice growth objectives. Our advisors develop multi-year plans covering hardware/software upgrades, budget forecasting, and system integration. This strategic approach ensures practices maintain modern, compliant infrastructure while optimizing return on technology investments.
Cybersecurity Assessments
Comprehensive cybersecurity evaluations identify vulnerabilities in dental practice networks. We implement HIPAA-compliant protections, staff training programs, and continuous monitoring systems. Our dental-specific security protocols defend against ransomware, data breaches, and other threats unique to dental practices.
Data Protection
Our data protection services include encrypted backups, disaster recovery planning, and access control systems. We ensure patient records and practice data remain secure through multi-layered defense strategies tailored to dental workflows. Regular system audits verify compliance with evolving healthcare regulations.
Cloud Solutions
We implement secure cloud infrastructure for dental practice management systems. Our solutions enable seamless remote access to patient records while maintaining strict data security standards. Cloud services include performance optimization, storage management, and integration with existing dental equipment.
Questions
What dental IT services do you offer?
We provide complete IT solutions including 24/7 support, technology roadmaps, cybersecurity, cloud services, and equipment integration specifically for dental practices.
Do you work with all dental specialties?
Yes, we support general dentistry, orthodontics, oral surgery, and all other dental specialties with customized technology solutions.
What is the Onyx Partnership?
Our Onyx Partnership offers a flat monthly fee covering preventive maintenance, priority support, and technology budget planning to minimize unexpected costs.
How do you handle emergency support requests?
We provide 24/7 emergency assistance through our service desk with rapid response protocols for critical practice technology issues.
Are your IT solutions cost-effective?
Our customized approach reduces downtime costs by 40% annually while optimizing technology investments through strategic multi-year planning.
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Reviews (5)
Robyn Davis
May 24, 2022
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The TEAM at Medix are Rockstars! Very thorough and efficient. I love the service portal that is always available on my task bar. They are literally available at a moments notice. Great response time. It is great that they work directly with your Management System techies. We were impressed by the attention to HIPAA and security. Customer Service is the BEST! Christian Meyer works for YOU! He is open, honest, great communications and is always available for questions and to help. We have had our "issues" and Medix has risen to the task. Highly Recommend!
Shannon Fourlas
Mar 05, 2022
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The Medix team is built on good people - really good people! Their team is always willing to go above and beyond to help troubleshoot any issues that are brought to them. Their service desk team works efficiently to escalate any issues that are beyond the scope of what any one individual service team member is able to handle, which I applaud. Every interaction that I have had with any team member within their organization has been nothing but a pleasant one, from the service desk, to client relations, to the COO. The team at Medix is one that I am thrilled to have the opportunity of building and maintaining a close working relationship with, as they help to support my needs and the needs of my company.
Eric Nuss
Dec 07, 2021
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Partnering with Medix Dental IT has been a phenomenal experience; hands down one of the best decisions we have made to support our growing business. Our entire team at Ssun Health absolutely loves working with Medix! They are so much more than a vendor, they are a true partner. Their team is highly knowledgable and always on top of the newest technology to ensure the safety and confidentiality of our patients, teams, and company as a whole. Their responsiveness and integrity is unmatched and if you're lucky enough to work with Dave, you've hit the jackpot! Looking forward to continuing to partner with them for many years to come.
Pam Keys
Sep 09, 2021
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I love working with the team at Medix! Their Core Values and Integrity are evident in each interaction with all Team Members. It's like working with a good friend!
Taylor Walker
Aug 25, 2021
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Love working with Medix Dental! They are very quick to respond and resolve issues promptly. I love that we are able to create a ticket on the computer and attach screenshots, which is especially helpful for those of us that are a little IT challenged : The onboarding process was a breeze! 10/10 for the Medix team!
