Business Details
29 Years
experience
Emergency
services
Trusted IT Services in Orlando, FL
Kappa Computer Systems has been delivering comprehensive IT solutions to businesses in Orlando and Central Florida since 1997. Our team of certified professionals specializes in managed IT services, cybersecurity, cloud hosting, and technology consulting, ensuring businesses maintain secure, efficient, and future-ready infrastructure. With over 25 years of experience, we combine technical expertise with personalized service to minimize downtime and maximize operational productivity. Our proactive approach includes 24/7 monitoring, rapid response times, and tailored strategies that align with each client's unique industry requirements. We serve organizations ranging from small businesses to enterprises with 500+ workstations, offering both on-site and remote support capabilities.Our commitment to client satisfaction is demonstrated through a 98% client retention rate and a 96% first-call resolution success metric. Headquartered in Lake Mary, Florida, we extend our services nationwide while maintaining local responsiveness. Our cybersecurity division employs multi-layered defenses including firewalls, intrusion detection, and employee training programs to mitigate modern threats. We differentiate ourselves through transparent communication, no long-term contracts, and a family-oriented approach to client relationships. Backed by industry certifications and a track record of over 1,000 managed networks, we position technology as a strategic asset for business growth.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Server Hosting
IT Consulting
Server Virtualization
Disaster Recovery
SonicWall Support
Microsoft 365 Support
Network Security
Supplemental IT Services
Details
- Year established: 1997
Highlights and features
- We offer 24/7 emergency IT support with rapid response times
- Our team holds advanced certifications in cybersecurity and cloud technologies
- We guarantee 99.9% network uptime through proactive monitoring
- We provide customized IT strategies for specific industries including healthcare and legal sectors
- Our 25+ years of local experience ensures deep understanding of Central Florida business needs
What people say
24/7 emergency support
Rapid response times
Technical expertise
Proactive monitoring
Personalized service
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of business technology infrastructure. This includes network oversight, software updates, and security protocol enforcement to prevent disruptions. Businesses benefit from predictable costs and dedicated technical support while focusing on core operations.
Cybersecurity Solutions
We implement comprehensive cybersecurity measures including firewalls, intrusion detection systems, and employee training programs. Our approach combines threat prevention with rapid response capabilities to protect sensitive business data and maintain regulatory compliance across industries.
Cloud Server Hosting
Our cloud hosting solutions offer scalable infrastructure with enterprise-grade security. Businesses access virtual servers, data storage, and application hosting without upfront hardware costs. We ensure seamless migration and ongoing optimization of cloud-based operations for improved flexibility and cost efficiency.
IT Consulting
We provide strategic IT consulting for network design, system upgrades, and technology implementation. Our experts assess business requirements to develop customized technology roadmaps that align with growth objectives and industry-specific compliance standards.
Server Virtualization
Our server virtualization services consolidate multiple physical servers into optimized virtual environments. This reduces hardware costs while improving system performance and scalability. We manage the transition process and maintain virtual infrastructure for maximum operational efficiency.
People
Chad Strader
Chief Technical Officer
Chad Strader, founder and CTO, holds a Computer Engineering degree from University of Central Florida. With 25+ years in IT services, he specializes in network architecture and cybersecurity strategy. His leadership focuses on technical innovation and client partnership.
Diana Strader
Chief Operations Officer
Diana Strader oversees daily operations and client relations. With extensive experience in business management, she ensures service delivery excellence and organizational growth while maintaining the company's core values of integrity and client focus.
Questions
What IT services does Kappa offer for Orlando businesses?
We provide managed IT services, cybersecurity solutions, cloud hosting, server virtualization, and technology consulting tailored to Orlando businesses' specific needs.
How does Kappa handle cybersecurity threats?
Our multi-layered approach includes firewalls, intrusion detection systems, employee training, and continuous monitoring to prevent and respond to cyber threats.
Do you support businesses outside Orlando?
While headquartered in Orlando, we provide remote IT support to businesses nationwide while maintaining local service standards.
What industries do you specialize in?
We serve diverse sectors including healthcare, legal, construction, education, and non-profits with industry-specific technology solutions.
What emergency IT support options exist?
We offer 24/7 emergency support with rapid response times for critical system failures and cybersecurity incidents.
How are service costs structured?
Most services operate on predictable monthly flat-rate pricing with transparent billing and no hidden fees.
Videos
Reviews (4)
Catherine Klasne
Feb 26, 2022
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Kappa is always there to help us with any issues related to hardware, software and network that may come up. And many, many have come up in the last two years -- it has been especially intense since so much of our business is now conducted virtually. Even before that, Kappa Computer Systems set us up for success during these challenging times. They have helped us to control costs, and frustration, for many years now. Thanks Chad, Chris, Eric, Diana and Lucy (hope I'm not forgetting anyone!) for all you do.
Michelle Garcia
Jun 03, 2021
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Kappa's service standards are second to none! High quality, responsive customer service from a knowledgeable, professional, and friendly staff. The level of care and attention provided is refreshing. I highly recommend Kappa Services!
Heather Jo
Dec 31, 2018
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Every support experience has me feeling like I am their only client! Love the individual patience and attention Kappa provides.
Jacob Hara
Jan 30, 2018
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We have been customers of Kappa for many years, probably over 10. They have always been helpful and quick to respond to issues that may arise. It is hard to believe in this day and age, a company with morals and a quality human element to it. They have protected our computers and data without ever compromising these traits.
