Business Details
20 Years
experience
Your Trusted Partner for IT Services & Computer Repair Solutions
Since 2006, RescuTechs has been dedicated to providing exceptional remote computer repair and IT support services to individuals and small businesses across the United States. Our mission is rooted in delivering old-fashioned valuesgratitude, friendliness, patience, honesty, and professionalismwhile leveraging cutting-edge technology to solve modern tech challenges. With a team of highly trained technicians, each holding multiple IT certifications and at least 15 years of hands-on experience, we ensure every client receives expert, personalized solutions. Our BBB A+ rating since 2009 reflects our commitment to trustworthiness and customer satisfaction.We specialize in secure, remote access technology that resolves 92% of issues without on-site visits, saving time and money while maintaining the highest standards of service. Our no fix-no fee guarantee underscores our confidence in delivering results, and our 18-year legacy of organic growth through referrals speaks to the loyalty and satisfaction of our clients. Whether its virus removal, printer support, or comprehensive IT management, we prioritize clear communication, transparency, and empowering our clients to make the most of their technology.
Services
Remote Computer Repair
Virus Removal
Printer Support
Data Backup
PC Tune-Ups
Details
- Year established: 2006
Highlights and features
- We have 18 years of experience in remote and on-site IT support.
- Our technicians hold multiple IT certifications and 15+ years of field experience.
- We guarantee secure, encrypted remote connections for all services.
- No fix-no fee guarantee ensures risk-free service.
- BBB A+ rated since 2009 for trustworthiness and customer satisfaction.
Associations and certifications
- BBB A+ Rating
What people say
Patient, knowledgeable, efficient
Honest, great
Quick response
Explained things clearly
Established reputable service
Services
Remote Computer Repair
Our remote computer repair service connects you with certified technicians who resolve issues via encrypted, secure sessions. This method eliminates travel costs and time, allowing immediate fixes for software, hardware, and network problems. Clients benefit from real-time oversight and instant disconnection options, ensuring transparency and control throughout the process.
Virus Removal
Virus removal addresses infections that slow systems or compromise data. Our technicians use advanced tools to identify and eliminate malware, restore system performance, and implement protective measures. Clients receive guidance on avoiding future threats, ensuring long-term security and peace of mind.
Printer Support
Printer support resolves connectivity, driver, and hardware issues across brands. Technicians diagnose problems remotely, reconfigure settings, and ensure seamless operation. This service minimizes downtime for businesses and individuals reliant on printing capabilities, with step-by-step guidance for ongoing maintenance.
Data Backup
Data backup services protect critical information through cloud or external storage solutions. Our team configures automated backups, verifies data integrity, and educates clients on retrieval processes. This service safeguards against data loss from hardware failure, cyberattacks, or accidental deletion, ensuring business continuity.
PC Tune-Ups
PC tune-ups enhance performance by cleaning systems, updating software, and optimizing settings. Technicians address slowdowns, free up storage, and improve stability. Clients experience faster boot times, smoother operation, and extended device lifespan, ideal for aging systems needing revitalization.
People
Etsel Skelton
Founding President
Etsel Skelton founded RescuTechs in 2006, growing it from a local computer repair shop to a nationwide remote IT service. With over 18 years of industry experience, he prioritizes customer trust and technical excellence.
Questions
How long does a typical remote repair session take?
Most sessions last 30-90 minutes, depending on the issue. We guarantee no charges if we can't resolve your problem.
Will I be charged if the technician can't fix my issue?
No. Our no fix-no fee guarantee ensures you pay only for successful repairs.
Do I need technical skills to use remote repair?
No. Our technicians guide you through simple setup steps, and most services require minimal client involvement.
Are your technicians certified and trustworthy?
Yes. All technicians hold multiple IT certifications and have 15+ years of experience, with secure, monitored sessions.
What areas do you serve?
We provide remote services nationwide to homes and small businesses across the United States.
How does RescuTechs ensure service quality?
Our BBB A+ rating since 2009, 18 years of referrals, and client testimonials reflect our commitment to excellence.
Reviews (4)
B. R.
Jan 18, 2018
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Scott persisted in our companys unique email and website issues and made everything work and work right. Would use again.
Maria Valadez
Sep 10, 2017
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Etsel came to my home and was the best! He showed me how to secure all my computer files externally to a cloud base service. He set it up so I don't ever have to manually do anything. I gave him a laundry list of things to fix and they were all done within the hour. I am so grateful.
Margaret Johnson
May 27, 2017
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I had a problem setting up Skype. Skype's customer service did find a major problem with my computer, but I wasn't comfortable having their subcontracted support fix the trouble (in part due to their high prices). So, I called RescuTechs. Etsel fixed the problem easily and didn't find the 'major problems' that "Tezcom" found. I have used RescuTechs and Etsel before and I am happy that I used them again. They are fair, reasonable and can communicate well with the less than computer savvy customer.
Fred B.
Feb 28, 2017
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After having purchased a new laptop from Dell (never, ever again!), I started having bio issues and my laptop keep recycling to a blue screen. I naturally called Dell, and they had me purchase a "software" contract which apparently was different from my valid hardware warranty. After seven hours on the phone with them, and being hung up on 13 times, I decided they were useless and needed to find another alternative.
I was hesitant to have someone touch my laptop, as we use if for business, none the less take it to their office to fix it. I did a decent amount of due diligence online and decided to try ResucTechs. I called, and the owner, Etsel Skelton, answered the phone. I explained the issue and he came over later that day which impressed me. He checked the entire system and explained that he needed to take it back to the shop in order to back up the system and then re-install.
Two days later he returned the laptop, made a few more adjustments to my personal taste and it has been problem free since. RescuTechs knows what they are doing, do it efficiently at a reasonable cost, and remain there for you should any other issues arise. I would wholeheartedly recommend them.
I was hesitant to have someone touch my laptop, as we use if for business, none the less take it to their office to fix it. I did a decent amount of due diligence online and decided to try ResucTechs. I called, and the owner, Etsel Skelton, answered the phone. I explained the issue and he came over later that day which impressed me. He checked the entire system and explained that he needed to take it back to the shop in order to back up the system and then re-install.
Two days later he returned the laptop, made a few more adjustments to my personal taste and it has been problem free since. RescuTechs knows what they are doing, do it efficiently at a reasonable cost, and remain there for you should any other issues arise. I would wholeheartedly recommend them.
