Business Details
Emergency
services
Your Trusted IT Partner in Lanham, MD
NGEN has been delivering comprehensive information technology solutions for over three decades, specializing in serving commercial, government, and nonprofit organizations across the Washington DC metropolitan area. Our expertise stems from strategic partnerships with industry leaders like Microsoft, Dell, and HP, enabling us to provide cutting-edge managed IT services, advanced cybersecurity, and cloud migration solutions. We prioritize client collaboration, ensuring every technology solution aligns precisely with organizational goals while maintaining a commitment to 100% customer satisfaction. With a foundation built on integrity and technical excellence, we combine certified professionals, proven methodologies, and state-of-the-art tools to address complex IT challenges.Our recognition through industry awards and recurring client referrals underscores our position as a trusted partner in optimizing technology infrastructure. As a locally rooted organization with national capabilities, we maintain 24/7/365 monitoring and support to guarantee uninterrupted business operations. Our disaster recovery, virtual server hosting, and VoIP management services reflect our dedication to comprehensive IT management that allows clients to focus on core business objectives.
Services
Managed IT Services
Cybersecurity
Cloud Migration
VoIP Management
Disaster Recovery
Virtual Server Hosting
Network Monitoring
Data Loss Prevention
Wireless Management
Hosted Network Services
Highlights and features
- We offer 30 years of specialized IT experience in the Washington DC region
- Our team maintains strategic partnerships with Microsoft, Dell, and HP
- We provide 24/7/365 monitoring and support for uninterrupted operations
- Our client-centric approach prioritizes customized technology solutions
- We deliver comprehensive services from cybersecurity to disaster recovery
Services
Managed IT Services
NGEN provides comprehensive managed IT services with three customizable plans (Silver, Gold, Platinum) that function as a complete outsourced IT department. Our 24/7 monitoring ensures system stability while offering supplemental support to existing IT teams. Services include proactive maintenance, help desk support, and infrastructure management tailored to business requirements.
Advanced Cybersecurity
Our cybersecurity solutions feature 24/7 Security Operations Center (SOC) monitoring, threat detection, and response capabilities. Using industry-leading tools, we protect against evolving cyber threats while ensuring compliance with regulatory standards. Services include security assessments, incident response planning, and continuous vulnerability management for enterprise environments.
Cloud Migration
With expertise dating back to pre-Office 365 migrations, we execute seamless transitions to cloud platforms. Our engineers handle complete data and application migration, configuration management, and post-migration support. Services include cloud strategy development, hybrid cloud implementation, and ongoing cloud environment optimization for scalability and cost efficiency.
Disaster Recovery
NGEN's disaster recovery solutions ensure business continuity through automated backups and rapid system restoration. We implement local and offsite replication strategies with defined recovery time objectives. Services include disaster preparedness planning, backup system audits, and complete system recovery in case of catastrophic events.
VoIP Management
We provide full lifecycle VoIP management from solution selection to implementation and ongoing support. Services include system design, carrier integration, user training, and 24/7 service monitoring. Our solutions offer scalable communication platforms with cost-effective calling plans and advanced features like auto-attendants and call analytics.
Questions
What IT services does NGEN offer for government agencies?
We provide cybersecurity, cloud migration, and managed IT services tailored to meet federal compliance requirements while ensuring secure, uninterrupted operations.
How does NGEN handle emergency IT support needs?
Our 24/7/365 monitoring and response team ensures immediate assistance for critical system issues with guaranteed service level agreements.
Can NGEN support both on-premises and cloud infrastructure?
Yes, we offer hybrid solutions combining physical server hosting in Tier 4 datacenters with virtualized cloud environments for flexible IT management.
What cybersecurity protections are included in your services?
We deploy enterprise-grade firewalls, intrusion detection systems, and continuous threat monitoring through our Security Operations Center (SOC).
Do you provide IT services for small businesses?
Our scalable service plans accommodate organizations of all sizes, from small businesses to large enterprise clients.
Reviews (2)
Jake Mason
Jun 11, 2022
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I would recommend NGEN without hesitation to anyone looking for the highest quality technology solutions and service. I was blown away by their level of expertise and even more so, their customer service.
Timothy Smoot
Apr 10, 2022
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Been an IT and Cyber client for 3 years. Outstanding professional service. Their proactive approach keeps our downtime nominal and our systems safe. My stsff loves the team at NGEN.
