Business Details
37 Years
experience
Emergency
services
High-Speed Fiber Internet & Hosting Services
Founded in 1989 as Louisville's first Internet provider, Iglou Internet Service has grown into a trusted regional ISP with 30 years of experience. Our business began with dial-up access and expanded to include broadband DSL, fiber Internet, web hosting, data center solutions, and computer repair services. As a family-owned company, we prioritize personalized support and reliability, offering services tailored to both residential and business customers. Our technical team specializes in solving small business IT challenges, leveraging decades of hands-on experience to deliver practical, cost-effective solutions.We maintain redundant fiber connections from major carriers to ensure network stability, backed by 24/7 emergency repair capabilities and top-rated customer service. With offices in Louisville, Kentucky, we serve local communities while providing nationwide connectivity solutions, maintaining our commitment to straightforward pricing and no hidden fees since our founding.
Services
Fiber Internet
Web Hosting
Server Colocation
Data Backups
IT Support
Email Hosting
Network Solutions
Computer Repair
Details
- Year established: 1989
Highlights and features
- We offer 30 years of experience in internet and hosting services
- Our local team provides 24/7 emergency internet repair services
- We include free professional installation with no modem rental fees
- Our service guarantees no data caps or bandwidth throttling
- We maintain redundant fiber connections from major carriers
What people say
Highest rated customer service
Great service and saving money
Fast internet best service
No data caps or limits
Professional installation included
Services
Fiber Internet
Fiber internet service delivering speeds up to 5,000 Mbps with no data caps or bandwidth throttling. Ideal for businesses requiring dedicated connections with guaranteed minimum speeds. Includes free modem with built-in Wi-Fi router and professional installation. Backed by 24/7 technical support and network redundancy through multiple Tier 1 providers.
Web Hosting
Reliable web hosting with cPanel control, automatic backups, and one-click installations for WordPress and other platforms. Features unlimited email accounts, enterprise-grade spam filtering, and Cloudflare performance optimization. Available in multiple tiers from entry-level to custom enterprise solutions. Includes free SSL certificate and domain registration assistance.
Server Colocation
Secure server colocation in Louisville data center with redundant fiber connections from Level3, TW Telecom, and AT&T. Offers 24/7 access to mission-critical hardware in temperature-controlled environment. Includes generator-backed power, UPS protection, and flexible space options for tower or rack-mount servers with monthly plans starting at $69.
Data Backup
Automated cloud backup service with military-grade encryption and incremental backups. Supports Windows, Mac, SQL, and Exchange servers with open file support. Features daily monitoring, remote restoration, and 30-day file retention. Includes free initial setup and weekly usage monitoring by technical staff.
IT Support
Local IT support for businesses and residential customers covering network setup, computer repair, and system maintenance. Available during business hours with 24/7 emergency repair service for internet outages. Includes remote assistance options and personalized solutions for small business infrastructure challenges.
Questions
What areas do you serve with your fiber internet?
We provide fiber internet services in Louisville and Lexington, Kentucky, with expanded coverage throughout the United States using multiple Tier 1 carrier connections.
Do you offer business-specific internet solutions?
Yes, we offer business fiber internet with speeds up to 5000 Mbps, dedicated IP addresses, and Service Level Agreements (SLAs) that guarantee minimum performance standards.
What hosting control panels do you support?
Our web hosting plans include cPanel control panel with one-click installations for WordPress, Drupal, Joomla, and other popular content management systems.
Do you provide email hosting services?
Yes, we offer business email hosting with enterprise-grade spam filtering, email archiving, and support for multiple domains with customizable quotas and access controls.
Is technical support available after business hours?
Our internet repair technicians are available 24/7 for emergency service, with standard support hours Monday-Friday from 9:00 AM to 5:30 PM EST.
What backup solutions do you offer?
We provide automated online backup with military-grade encryption, supporting Windows, Mac, SQL servers, and Exchange servers with daily monitoring and restoration assistance.
Reviews (7)
Sarah Daniel
May 21, 2022
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Cheapest, best internet provider in Louisville! Great and friendly service - I've used them for years!
Douglas Friess
Jan 11, 2022
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I have been with Igloo for quite awhile now. Since I switched from Spectrum to hear it has been amazing. I had to call Spectrum 4 to 5 times a year. With Igloo I have called twice since I have had it. First time they fixed over the phone. Second time I needed a box. Not bad for having this over 5 years. I have the highest one you can get which was still cheaper to buy then Spectrum. I have had around 9 people on my internet at one time and if never slowed down at all. No buffering like Spectrum did all the time.
John Matala
Jan 08, 2022
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Actually able to talk with a REAL person. Well informed, professional, met all promised deadlines. Able to get set up 2 days before Christmas. Highly recommend.
Ted The Tower Doucette
Sep 14, 2021
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I took my 2017 HP Laptop to Igloo Internet for servicing because it was running extremely slow like a dinosaur and BJ did a great job fixing it up. It is running better than what it was before and is faster than before and they did a thorough job fixing and cleaning it and they were very honest and upfront with telling me that eventually I'm going to need a new one due to C Drive issues but so far it's doing well and I can't thank them enough for their hard work and honesty.
Their laptop repair prices are very reasonable where they only charge a flat rate of $85 regardless of hours, days, or weeks to fix. I would definitely recommend these guys - good knowledgeable folks and good people and good Louisville local business.
Their laptop repair prices are very reasonable where they only charge a flat rate of $85 regardless of hours, days, or weeks to fix. I would definitely recommend these guys - good knowledgeable folks and good people and good Louisville local business.
Surav Shrestha
Jun 07, 2021
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Great experience with IgLou's gigabit fiber internet so far. Their customer service is great and prevents me from dealing with AT&T directly which is a plus. Also being able to check their Statuspage for outage info makes things easy to track issues and fixes.
David Tinsley
May 01, 2021
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If it is available to you get it! I have had for a year now and haven't had one iota of trouble. The speeds are extremely consistent. No hidden fees or charges to surprise you. If you have cable, dump it and go with Iglou and YouTube TV and save your self some money. An added plus - you don't have to argue and plead with the cable company every year to lower your bill after one of their huge price hikes.
J. C. ChillyDuck
Apr 10, 2021
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When leaving a rated review, most people either just put a 1 or a 5 with no real weight to the rating. This isn't one of those reviews. I give Iglou a 5 star and add a high recommendation on top if that. They have excelled in communication with me when ever needed. The service hasn't had one single issue. I have the Fiber 50 plan, and the cost is exceptional if you factor in the excellent Internet service and everything about the company compared to anything in the Louisville area.
