Business Details
27 Years
experience
Emergency
services
Trusted Mac Consulting & IT Support in Tucson
STAT Computer Services has been delivering professional Mac consulting and support to businesses since 1999. Founded on decades of technical expertise dating back to 1982, our team specializes in strategic technology planning, on-site and remote support, and proactive network monitoring tailored specifically for small businesses. We prioritize unbiased recommendations, focusing solely on clients' needs without selling hardware or software commissions. Our philosophy centers on listening to understand business goals, then implementing solutions that maximize technology efficiency. With experience serving diverse industries across Arizona and internationally, we combine deep Apple certification knowledge with personalized service.Our commitment to transparency ensures clients receive cost-effective, reliable solutions backed by proven methodologies. We measure success through client satisfaction, demonstrated by long-term partnerships and industry recognition. Our team maintains technical excellence through continuous education and certifications, ensuring we address evolving technological challenges effectively. This dedication to quality has earned us trust as a critical technology partner for businesses relying on Mac infrastructure.
Services
Tech Strategy Consulting
On-Site Support
Remote Support
Network Health Monitoring
System Audits
Mac Migration
Server Management
Backup Solutions
Wireless Networking
Training Services
Details
- Year established: 1999
Highlights and features
- 20+ years of specialized Mac consulting experience
- Proven track record with 100% client retention
- Unbiased recommendations with no product commissions
- 24/7 emergency support availability
- Proactive network health monitoring system
Associations and certifications
- Apple Certified Support Professional
- Apple Certified Technical Coordinator
- Apple Certified Help Desk Specialist
What people say
Outstanding support
Prompt and knowledgeable
Proactive maintenance
Cost-effective solutions
Expert technical staff
Services
Tech Strategy Consulting
Our Tech Strategy Consulting service helps businesses optimize technology investments through comprehensive audits and customized solutions. We analyze existing systems, map business processes, and recommend hardware/software configurations that align with organizational goals. Clients receive actionable roadmaps for improving productivity while avoiding unnecessary expenditures.
On-Site Support
On-Site Support delivers hands-on technical assistance for Mac systems and networks at client locations. Our certified engineers handle installations, migrations, troubleshooting, and training while minimizing business disruption. We provide hardware recommendations and implement solutions tailored to specific workflow requirements across various industries.
Remote Support
Remote Support offers cost-effective troubleshooting and system maintenance through secure connections. This service handles software issues, configuration adjustments, and emergency repairs with 15-minute billing increments. We establish secure VPN access or use customized TeamViewer clients to ensure immediate response without on-site visit requirements.
Network Support
Network Support specializes in designing and maintaining reliable Mac-centric network environments. Our team handles wireless deployments, cabling infrastructure, server configurations, and performance optimization. We implement security protocols and provide ongoing maintenance to ensure stable connectivity for business operations.
Health STATus Alert System
Health STATus Alert System provides continuous non-invasive monitoring of Mac systems to detect potential issues before they cause downtime. The service tracks 100+ system metrics, sends alerts for hardware failures or performance degradation, and helps prevent data loss through early intervention strategies.
People
Boyd Burkhardt
Owner
Apple-certified expert with 40+ years of experience, Boyd founded STAT in 1999 after working with Apple systems since 1983. He specializes in strategic technology planning and complex system implementations for Mac environments.
Daniel Carlile
Consultant
Creative problem-solver with 12+ years of experience, Daniel specializes in network infrastructure, server management, and technical consulting. He excels at implementing wireless solutions and resolving complex system integration challenges.
Chris Peery
Consultant Emeritus
Veteran Apple technician with 30+ years of experience, Chris previously managed network operations for educational institutions. He brings extensive expertise in large-scale Mac deployments and system administration.
Questions
What Mac services do you offer for small businesses?
We provide comprehensive Mac consulting including strategic planning, on-site repairs, remote support, network optimization, and proactive system monitoring tailored for small business needs.
Do you offer emergency IT support?
Yes, we provide 24/7 emergency support for critical system failures with rapid response times to minimize business disruption.
How does your remote support work?
Our secure remote support uses encrypted connections to diagnose and resolve issues without on-site visits, billed in 15-minute increments for cost efficiency.
What areas do you serve?
While based in Tucson, we serve clients across Arizona and provide remote support nationwide, with international clients in Mexico, Antigua, and Europe.
How much do your services cost?
Remote support starts at $60/15-minutes, on-site services at $240/hour, and our proactive monitoring system at $50/year per computer.
Reviews (7)
David R.
May 09, 2020
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They showed up both times exactly on time, professionally dressed in their uniform, and with face masks in place. The work was impeccable. They installed a wireless point-to-point system to my observatory and completely overhauled my home network (wired and wireless). This improved the performance of the entire system by five times. Boyd and his folks were completely professional. And very nice. They even backed my wife's car out of the garage for her when the driveway was a little crowded. I could not recommend them more!
Marx L.
Dec 23, 2019
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I'd been having problems with MacBook Pro over a month. I took it into Chris and we got it fixed in about 20 minutes. I will be back definitely. 5 Stars aren't enough for STAT!
Robert J.
May 29, 2019
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I haven't yet had the privilege of STAT fixing one of my Macs, but Boyd, the owner, responded to my question about a particular equipment problem I was having in just a few minutes. Heard a lot of good things about STAT and will give them a try in the future, maybe even the near-future!
Carl R.
Mar 31, 2019
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These folks are the best! Boyd came to my house and did a great job setting up my new MacBook Pro and integrating it into my other 2 Macs and transferring some critical info into my from my 13 year old MacBook Pro. As well he integrated my new Apollo backup system. They also offer phone and online tech support.
Antonio C.
Oct 23, 2018
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Boyd and his team are extremely helpful. I don't have a great knowledge about Apple products yet they always break it down for me in a way I can understand. They are the best and have saved me in some difficult electronic situations. Definitely recommend!
Abigail H.
Mar 05, 2018
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An amazing asset to my business! My company has used STAT's services for over 15 years for all our computer and tech needs. Knowledgeable, professional, and completely trustworthy. Way beyond what you'll get anywhere else. Boyd and staff have taken care of everything from computer operating systems migration to hardwiring multiple office rooms for our computer system's specific needs. Plus, all the stuff beyond your understanding? They understand it and handle it for you.
Bob M.
Dec 20, 2016
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They fixed my iPhone 6 and didn't charge me! It stopped taking a charge and could have been a software or hardware issue as far as I knew. In just about a minute and a half they diagnosed lint build-up in the charging port, cleaned it out, double checked that it worked and handed it back. Such great service deserves repeat business!
