Business Details
39 Years
experience
Emergency
services
Your Trusted Partner for Managed IT Solutions
ICSI has been a trusted provider of managed IT services since 1987, delivering tailored technology solutions to businesses nationwide. Our expertise spans industries including healthcare, construction, logistics, and government contracting, with a focus on proactive monitoring, cybersecurity, and 24/7 support. We prioritize understanding each client's unique needs through onboarding processes and quarterly reviews, ensuring alignment with business goals. Our services include network security, disaster recovery, Office 365 migration, and cloud integration, backed by decades of experience and a commitment to minimizing downtime.Clients consistently highlight our responsive support, technical expertise, and ability to provide peace of mind through reliable IT infrastructure. With offices in Annapolis, Maryland, and Tampa, Florida, we serve organizations of all sizes, from small businesses to large enterprises, offering both fully managed and co-managed IT solutions.
Services
Managed IT Services
Co-Managed IT Support
Virtual IT Help Desk
Managed Security Services
Network Security
Risk Assessments
Office Moves
Disaster Recovery
VoIP Services
Website Services
Details
- Year established: 1987
Highlights and features
- 30+ years of experience in managed IT services
- 24/7 proactive network monitoring and threat detection
- Industry-specific solutions for healthcare, construction, and logistics
- Quarterly business reviews for strategic alignment
- Nationwide support with local office presence
What people say
Game-changer for logistics operations
Reduced downtime significantly
Proactive approach to IT needs
Exceptional customer service
Knowledgeable and efficient team
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of your technology infrastructure. We handle network security, software updates, and system performance to prevent downtime. Clients benefit from predictable costs and access to expert support while focusing on core business operations.
Managed Security Services
Comprehensive security solutions include threat detection, vulnerability management, and compliance support. Our 24/7 monitoring identifies risks before they impact operations. Healthcare clients receive specialized HIPAA-compliant protections while financial institutions get redundant security architectures for transaction safety.
Disaster Recovery
Business continuity plans ensure rapid recovery from system failures or cyberattacks. We implement automated backups and test recovery protocols quarterly. Construction firms maintain project timelines while healthcare providers guarantee patient data availability through redundant storage solutions.
Office 365 Support
We optimize Microsoft 365 implementations for collaboration and security. Services include user training, license management, and integration with existing systems. Government contractors receive specialized configurations for NIST and CMMC compliance while small businesses get cost-effective productivity tools.
Network Security
Proactive network defense includes firewall management, intrusion detection, and regular security audits. Logistics companies maintain supply chain integrity while financial services benefit from encrypted transaction pathways. All clients receive customized security frameworks aligned with industry regulations.
Questions
What industries do you specialize in?
We serve healthcare, construction, logistics, government contracting, and non-profit organizations with tailored IT solutions.
How quickly do you respond to emergencies?
Our 24/7 monitoring team provides immediate remote support and rapid on-site assistance for critical issues.
Do you offer cybersecurity assessments?
Yes, we conduct comprehensive cyber security assessments identifying risks across all attack vectors with remediation plans.
Can you help with HIPAA compliance?
Our healthcare clients receive specialized compliance support including regular audits and documentation for HIPAA regulations.
What service level agreements do you offer?
We guarantee response times and system uptime through customizable SLAs matched to your business requirements.
Do you support remote work environments?
Yes, we implement secure remote access solutions and cloud collaboration tools for distributed teams.
Reviews (4)
Charles Marks
Feb 17, 2022
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It took me three IT companies until I finally found a real company to use which was ICSI. They deliver day in and day out with all my IT needs. They handle anything and everything with speed and efficiency. I sleep better at night knowing they have my entire system protected. As a side note, Ben our main point of contact pushes my rating to 6/5 stars!
April A.
Apr 14, 2019
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My company was apprehensive about switching IT companies, but we are so glad we switched to ICSI. They are responsive, don't have hidden costs and were knowledgeable enough to take over without missing a beat. I'd highly recommend them.
Marra Forni
Mar 11, 2019
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An amazing IT team that works accurately and efficiently! We've worked with various staff members for many different issues and ICSI has been able to help solve all of our needs!
Ronnie Barbour Jr
Jan 05, 2019
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ICSI has been the greatest. Prompt service, knowledgeable, very helpful, and there's not too many problems they can't solve if anything.
