Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner in Vancouver, WA
Founded in 1998, On Line Support has established itself as a trusted technology partner for small to medium-sized businesses across the Pacific Northwest. Our team of certified technicians delivers enterprise-level IT solutions tailored to meet the unique needs of each client. With expertise in network management, cybersecurity, cloud computing, and proactive monitoring, we ensure businesses maintain predictable, efficient, and secure technology operations. Our commitment to excellence has earned us recognition as a multi-year award-winning IT firm, serving clients in Vancouver, Portland, and Seattle. We combine technical proficiency with strategic consulting to align technology with business objectives, focusing on long-term client success.Our community involvement includes discounted services for nonprofits and e-waste recycling initiatives. Backed by decades of combined experience, our leadership team prioritizes personalized service and innovative problem-solving. Clients consistently praise our responsiveness, technical expertise, and dedication to resolving issues efficiently. We offer 24/7 support through multiple channels, ensuring businesses receive timely assistance when needed most. Our comprehensive service portfolio covers everything from infrastructure management to technology consulting, making us a one-stop resource for IT needs.
Services
IT Support
Cyber Security
Cloud Services
IT Consulting
Hardware
Telecom
Phone Systems
Document Management
Data Recovery
Network Monitoring
Details
- Year established: 1998
Highlights and features
- We offer 24/7 certified IT support with rapid response times.
- Our team holds multiple industry certifications in network and security management.
- We provide customized solutions tailored to specific business requirements.
- We maintain a 98% client retention rate through consistent service quality.
- Our consultants have over 25 years of combined experience in enterprise IT.
What people say
Award-winning service
Quick response times
Professional and friendly
Custom solutions
Proactive support
Services
Managed IT Services
Our Complete Managed IT Services provide continuous network monitoring, security management, and proactive maintenance for businesses. Certified technicians handle cybersecurity, cloud integration, and infrastructure optimization while ensuring system reliability. Clients receive regular performance reports and strategic technology planning to align IT with business goals.
Cyber Security
We implement comprehensive security solutions including intrusion detection, anti-virus management, and employee training programs. Our services cover firewall configuration, data encryption, and regular security audits to protect against evolving cyber threats while maintaining compliance standards.
Cloud / Office 365
Our cloud solutions include Office 365 integration, data storage optimization, and secure migration services. We help businesses leverage cloud technology for improved collaboration, scalability, and cost-efficiency while maintaining enterprise-grade security protocols.
Telecom Services
We provide telecom carrier assessment, contract negotiation, and implementation for VoIP, SIP trunks, and internet connectivity. Our services ensure businesses get optimal communication solutions with competitive pricing and ongoing support.
Data Recovery
Our data recovery services include backup monitoring, emergency restoration, and retention planning. We implement secure storage solutions with regular testing to ensure business continuity during system failures or data loss incidents.
People
Mickey Kramer
CIO
Technology leader with extensive experience in enterprise IT strategy and implementation. Focuses on aligning technology solutions with business objectives while maintaining security and compliance standards.
Eric Olmsted
CEO and Founder
Established On Line Support in 1998 with a vision to provide reliable IT solutions. Combines technical expertise with business acumen to drive company growth and client satisfaction.
Questions
What IT services do you offer?
We provide managed IT services, cybersecurity solutions, cloud computing, hardware support, telecom services, and technology consulting for businesses.
Do you offer 24/7 emergency support?
Yes, we provide 24/7/365 emergency IT support with certified technicians available through multiple contact channels.
Which areas do you serve?
We serve businesses in Vancouver, WA; Portland, OR; and Seattle, WA, with both on-site and remote support options.
How do you handle telecom services?
We offer carrier assessment, contract negotiation, and implementation support for phone systems and internet connectivity solutions at no additional cost.
What makes your IT support different?
Our team combines technical certifications with business consulting expertise to deliver customized solutions focused on long-term client success.
Reviews (2)
Tom Brooks
May 01, 2020
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I have been dealing with On Line Support for many years. Finally decided to Upgrade the computer I bought from them several years ago from Windows 7 to Windows 10 - Went flawless. I couldn't believe it - Very Very pleased with their service - always top notch! (And I drive from Lake Oswego - it's that good).lol Cheers!
Terra Freeman
Apr 13, 2019
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We had an issue with our office computers and they were out, same day and had a temporary fix on the issue. It needed more attention and we have to call in a low voltage guy and they took care of that for us too. Very impressive.
