Business Details
41 Years
experience
Your Trusted IT Partner in Cheektowaga, NY
Dualex Technology Services has been a trusted provider of comprehensive IT solutions since 1985, dedicated to delivering high-quality computer repair, sales, and technical support for both residential and commercial clients. Our team specializes in on-site and remote diagnostics, system maintenance, and customized computer builds using locally sourced, quality components. We offer a full suite of services including data recovery, network configuration, antivirus protection, and business IT infrastructure solutions.With decades of combined experience, we prioritize integrity and reliability, ensuring personalized service tailored to each client's unique needs. Our partnerships with leading technology brands like Bitdefender, Microsoft, and AMD enable us to provide cutting-edge products with expert installation and support. Committed to community service, we maintain a 40-year legacy of resolving complex technical challenges while fostering long-term client relationships through transparent communication and dependable results.
Services
Computer Repair
Data Recovery
Network Setup
Antivirus Protection
Custom Computers
Server Installation
Wireless Configuration
Business IT Solutions
System Upgrades
Remote Support
Details
- Year established: 1985
Highlights and features
- We offer 40 years of combined IT expertise with local service focus
- Our team provides on-site and remote support options for convenience
- We build custom computers locally with quality tested components
- We maintain 24/7 monitoring services for business continuity
- Our Bitdefender Authorized Dealer status ensures genuine security solutions
Associations and certifications
- Bitdefender Authorized Service Provider
- Microsoft Partner
Services
Computer Repair
Comprehensive diagnostics and repair services for desktops and laptops, addressing hardware failures, software issues, and performance optimization. Our technicians handle virus removal, component replacements, and operating system restoration with same-day service availability. Serving both individual consumers and businesses requiring urgent technical intervention.
Data Recovery
Specialized recovery solutions for lost or damaged data from failed drives, accidental deletions, or system crashes. We employ advanced tools to retrieve critical files while maintaining data integrity. Services include physical drive recovery, RAID array reconstruction, and secure data transfer to new storage solutions for businesses and home users.
Network Setup
Complete wired and wireless network configuration for residential and commercial properties. Our experts design secure, scalable networks with router optimization, access point placement, and firewall integration. Services include business-grade infrastructure deployment, VoIP system setup, and network security audits to ensure reliable connectivity across all devices.
Antivirus Protection
Enterprise-grade security solutions featuring Bitdefender endpoint protection with ransomware defense, real-time threat detection, and web filtering. We provide installation, configuration, and ongoing support for comprehensive device protection. Services include security audits, malware removal, and customized protection plans for both individual and business clients.
Custom Computers
Tailored computer assembly using premium components selected for performance, durability, and budget requirements. Each system undergoes rigorous testing before delivery with pre-installed software optimization. We offer gaming rigs, workstation builds, and business desktops with local support for upgrades and maintenance throughout the system lifecycle.
Questions
What computer repair services do you offer?
We provide comprehensive repair for desktops and laptops including virus removal, hardware replacement, OS restoration, and performance optimization with same-day service options.
Do you offer data recovery solutions?
Yes, we specialize in recovering lost data from failed drives, accidental deletions, and system crashes using professional-grade recovery tools and cleanroom facilities.
Are you an authorized Bitdefender service provider?
Yes, we are a certified Bitdefender Authorized Service Provider offering installation, configuration, and support for their complete security suite including endpoint protection.
Can you set up business network infrastructure?
Our team designs and implements secure business networks with firewall integration, server configuration, and wireless access point optimization for reliable enterprise connectivity.
Do you build custom computers?
Yes, we assemble custom PCs tailored to your needs using premium components with local support for upgrades and maintenance throughout the system's lifecycle.
What are your business hours?
We operate Monday-Friday 9:30 AM - 5:00 PM with on-site services available by appointment. Emergency remote support is accessible 24/7 for critical system issues.
Reviews (5)
Nicole Sidebottom
Apr 28, 2021
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Tony was wonderful. He immediately answered my phone call and 20 minutes later I was walking into have my desk top looked at. As a person with "needs improvement " technology IQ.his help was tremendously appreciated. He was friendly, honest and fast. Thank you for your services!
Sam Johnson
Dec 08, 2020
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I have had my computers built here for the past 4 years now. I run an insurance agency and all my desktops are from Ray. Ray is an old school businessman with new school knowledge and I like that. He is reasonable and will not over charge you. He has been in business for over 30yrs so he obviously is doing something right haha. Don't be wary, Ray is a normal human being like you and I. Ogroda Polska if your reading this I can guarantee the owner recommended you sue him because you have no case.
Just saying. I will keep going to Ray because he is honest, reasonable, and dependable. Its quite simple for me. I do not need to sign anything and get any nonsense papers up front because I trust Ray. BE WARY! HAHA right Ogroda Polska or should I say John T.
Just saying. I will keep going to Ray because he is honest, reasonable, and dependable. Its quite simple for me. I do not need to sign anything and get any nonsense papers up front because I trust Ray. BE WARY! HAHA right Ogroda Polska or should I say John T.
Hunty The Horror Guy
Apr 08, 2019
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After my computer was broken I thought I was a goner but luckily with the help of DualEx I got to buy a refurbished computer at a great price. Ray was really helpful and informative about what my options were and I couldn't be happier. Always glad to support local businesses instead of the big stores.
Lisa C. Perry
Jan 12, 2018
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Owners are very knowledgeable, and can fix almost any computer problem. They also build and sell computers that are fully loaded with software and plenty of storage space. I buy all my computer s here.
Nick Polumbo
Dec 10, 2016
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I called up and I spoke with a technician about my cracked iPhone 6 plus screen, he said they had the screen in Stock and to bring it in. I was there approximately 25 min., my screen was repaired like new and i'm very happy. Zac is a very nice young man, thank you
