Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions
We are an experienced IT services provider with over 21 years of dedicated support to businesses of all sizes. Our approach focuses on solving immediate challenges while implementing future-proofing strategies to ensure long-term technological reliability and security. Through personalized IT roadmaps, recurring strategic reviews, and a commitment to understanding client needs, we deliver tailored managed IT services, cybersecurity solutions, and project management expertise.Our team of certified professionals leverages industry standards like the CIS framework to optimize cybersecurity postures and align technology with business goals. With a track record of resolving over 400,000 tickets, we emphasize transparency, accountability, and continuous improvement to build lasting partnerships. Our mission centers on fostering efficiency, productivity, and trust through innovative technology solutions and responsive support.
Services
Managed IT Services
Cybersecurity
Future-Proofing
IT Projects
Cabling
Details
- Year established: 2003
Highlights and features
- We have over 21 years of experience in managed IT services.
- We implement a patented future-proofing process for long-term security.
- Our team holds certifications including ITIL, Cisco, and Meraki.
- We provide 24/7 personalized IT support and emergency response.
- We align cybersecurity with the Center for Internet Security (CIS) framework.
What people say
Quick response
Excellent service
Professional team
Reliable solutions
Personable staff
Services
Managed IT Services
We provide scalable managed IT services tailored to business needs, from occasional support to full-time staffing. Our proactive approach ensures system stability, while flexible partnerships adapt to evolving requirements. With 21 years of experience, we combine technical expertise with strategic planning to minimize downtime and maximize efficiency.
Cybersecurity
Our cybersecurity services include software bundles and protocols aligned with the Center for Internet Security (CIS) framework. We strengthen defenses against threats through risk assessments, compliance alignment, and continuous monitoring. Certified experts implement solutions that protect data integrity and ensure business continuity.
Future-Proofing
Our proprietary future-proofing process optimizes IT infrastructure for long-term reliability. By aligning technology with industry best practices and emerging trends, we help businesses adapt to changes while maintaining security. This approach reduces costs and ensures scalability for future growth.
IT Projects
We manage complex IT projects like office relocations and email migrations with dedicated project managers. Weekly check-ins and clear communication ensure timely delivery. Our expertise spans cybersecurity upgrades and system integrations, tailored to meet specific business objectives.
Cabling
Our cabling solutions create robust network foundations for businesses. Certified technicians install and maintain structured cabling systems that support high-speed connectivity and scalability. Services include fiber optics, Ethernet, and wireless infrastructure to ensure reliable data transmission.
People
Todd Moss
CEO & Partner
Todd Moss has over 20 years of IT experience, starting as a software developer before joining 24hourtek in 2005. He focuses on innovative solutions for client challenges and holds a passion for technology and problem-solving.
Lowell Wood
Service Manager
Lowell Wood manages daily service operations with over 20 years in IT and certifications in Microsoft and Meraki. He mentors junior staff and ensures efficient resolution of client issues.
Jon Suson
Director of Technology
Jon Suson oversees technical operations with 20 years of IT experience and certifications in ITIL, Cisco, and Meraki. He specializes in deploying technology systems across diverse industries.
Sydney Ionita
Senior Project/Account Manager
Sydney Ionita leads IT initiatives and client relationships, focusing on continuous improvement and transparent communication. With expertise in enterprise deployments, Sydney ensures tailored solutions for business outcomes.
Ines Baumgartner
Finance Manager
Ines Baumgartner manages financial operations with a B.S. in Business Administration from Haas School of Business. Her focus on efficiency ensures accurate data for strategic decision-making.
Questions
What industries do you specialize in?
We serve small businesses, startups, non-profits, and enterprises across sectors like healthcare, finance, and technology.
Do you offer 24/7 IT support?
Yes, our team provides round-the-clock support for urgent issues and emergency response.
How do you ensure cybersecurity compliance?
We align security protocols with the Center for Internet Security (CIS) framework and industry-specific regulations.
Can you scale services as my business grows?
Our flexible partnerships adapt to changing needs, from occasional support to full-time IT staffing.
What is your approach to IT project management?
We assign dedicated project managers for weekly check-ins, clear communication, and successful implementation of migrations or upgrades.
How do you handle data backup and recovery?
We implement robust backup plans with rapid recovery processes to minimize downtime during outages or emergencies.
Reviews (6)
Brianna Green
Sep 26, 2021
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I had an easy fix, one that I should have figured out on my own. Kevin helped without judgement and showed me how I could fix the problem myself in the future. He also made it clear that he was available to help me if I need anything else
Julia Moore
Jul 27, 2021
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24hourtek is so wonderful. They are super quick to respond to issues and very kind and professional. I would definitely recommend them to any company!
Debra Robinson
Jun 14, 2021
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I highly recommend 24hourtek - I always know that I will get a quick response with excellent service and the right solution. They are very professional and continue to follow up until all issues are solved satisfactorily. And, they are personable and a pleasure to work with.
Lisa Chi
Jan 21, 2021
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24hourtek provided us professional, detailed assistance with reasonable pricing. Our IT closet and conference room look so neat and organized now! highly recommend their business and services.
Michele Benjamin
Jan 10, 2021
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IT expertise and problem solving? Can do. Around the clock availability for emergencies? No problem. Total customer satisfaction orientation? A+! Keeping true to his founding principles, David has assembled a team at 24 Hour Tek whose commitment to providing best solutions to its customers in the most professional, timely and caring manner is paramount. The art of this philosophy is that we customers tend to view 24 hour Tek as our own internal resource instead of as a vendor.a real win for us! 24 Hour Tek is a truly important part of our team.
Winnie Li
Dec 06, 2020
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I work for a small start-up where everyone is just super busy all day. I had a couple of IT issues that no one had the time to look into so I reached out to 24hourtek. All three times I reached out, I got a quick response and was connected to Kevin Wilkins shortly after who was able to then work on my IT needs remotely. Kevin is always on time (in fact, he usually has to wait for us) and works quickly to get us back on the job. Thanks, 24hourtek and Kevin!
