Business Details
28 Years
experience
Expert Apple Tech Support & Training Services
Since 1998, Metro MacSupport has specialized in providing expert Apple technology support, digital photography workflow solutions, and personalized tech tutoring. With over 35 years of experience as a Mac user and 25 years as a professional consultant, our founder Ronald Gehrmann combines deep technical expertise with an unwavering commitment to client education. We offer on-site services in Greater Portland and remote support worldwide, focusing on resolving complex issues while empowering clients through knowledge.Our approach prioritizes clear communication, tailored solutions, and long-term relationships built on trust and reliability. As a one-person operation, every client interaction directly benefits from our owner's extensive experience and passion for technology.
Services
Tech Support
Apple Product Consulting
Digital Workflow
Remote IT Services
Photography Training
Details
- Year established: 1998
Highlights and features
- 25 years of Apple-specific technical expertise since 1998
- Personalized one-on-one tutoring for all skill levels
- Remote support available globally with secure screen sharing
- Specialized in digital photography workflow optimization
- Guaranteed clear communication without technical jargon
What people say
Lifelong knowledge
Patient instruction
Remote solutions
Photo workflow mastery
Clear explanations
Services
Tech Support
Comprehensive Apple device support covering system optimization, troubleshooting, and security solutions. Our expert guidance helps clients maximize productivity through personalized training and real-time problem-solving. Clients benefit from decades of experience with macOS, iOS, and peripheral integration.
Apple Product Consulting
Tailored hardware/software recommendations and migration services for Mac users. We simplify technology decisions through expert guidance on product selection, configuration, and seamless transitions between Apple devices, including legacy system integration.
Digital Workflow
Specialized digital photography workflow optimization using Adobe Lightroom and Apple Photos. Services include catalog organization, editing techniques, and print/digital output solutions for both amateur and professional photographers managing large image libraries.
Remote IT Services
Secure remote access solutions for global technical assistance with Mac systems. Our remote support includes real-time screen sharing, software configuration, security updates, and troubleshooting across multiple devices simultaneously, eliminating geographical limitations.
Photography Training
Personalized Adobe Lightroom instruction focusing on complete workflow mastery. From image import through editing to final output, we teach professional techniques for organizing, enhancing, and sharing digital photographs across multiple platforms.
People
Ronald Gehrmann
Owner & Lead Consultant
Apple consultant since 1998 with 35 years Mac experience and 25 years professional service. Specializes in digital photography workflow solutions and personalized tech training for individuals and businesses worldwide.
Questions
What Apple devices do you support?
I provide comprehensive support for all Apple devices including Macs (iMac, MacBook, Mac Pro), iPhones, iPads, Apple Watch, and Apple TV, along with Adobe Creative Cloud applications.
Can you help with digital photography workflow?
Yes, I specialize in Adobe Lightroom and Apple Photos workflow optimization, including catalog organization, editing techniques, and print/digital output solutions.
How does remote support work?
Using secure screen sharing technology, I can view and control your devices remotely to resolve technical issues, configure settings, or provide real-time training from any location.
Do you offer training for specific software?
I provide personalized instruction in macOS, iOS, Adobe Lightroom, Photoshop, and various productivity apps with customized training tailored to your specific needs and skill level.
Are services available outside Portland?
While based in Portland, I offer complete remote support services globally through secure screen sharing technology for clients in 22 states and 4 countries.
What experience do you have with Mac systems?
I've been a dedicated Mac user since 1988 and have provided professional Apple technology consulting since 1998, working with over 30 different macOS versions and every major Apple hardware iteration.
Reviews (2)
Sleepy Elsleepyloco
May 27, 2020
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Patient help for an older user. Ronald is not cheap but he works to use his (and your) time efficiently so he's good value for money. Brought my mother's iMac up to current patch level and cleaned up the accumulated cruft and spyware.
Danielle H.
Jan 21, 2016
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I have been "haunted" by memories of computer tech "experts" who I had hired in the past who would speed through something and charge lot. Many times they've left me worse off than before I hired them. I felt I was taking a risk hiring Metro MacSupport (Ronald) even though I read through great reviews on the Apple Support website. It is easy enough to make up good reviews! Thankfully, however, I found out Ronald matched those reviews exactly.
He found my old (lost) files and recommended solutions about how to organize and store them. He taught me a lot of things I didn't know the first thing about that will make everything much more efficient and fun for me. I am going to continue to work with Ronald until everything is sorted out. He is friendly and so knowledgeable. I am so glad we called him! If you have a Mac related problem, this is your man. I am leaving this review on Yelp.because I was surprised to not find him here. More people need to know about him.
He found my old (lost) files and recommended solutions about how to organize and store them. He taught me a lot of things I didn't know the first thing about that will make everything much more efficient and fun for me. I am going to continue to work with Ronald until everything is sorted out. He is friendly and so knowledgeable. I am so glad we called him! If you have a Mac related problem, this is your man. I am leaving this review on Yelp.because I was surprised to not find him here. More people need to know about him.