Business Details
21 Years
experience
Emergency
services
Your Trusted IT Partner in Houston
For over two decades, Truewater has been a trusted provider of comprehensive IT support services in Houston, Texas. Our team of dedicated professionals specializes in delivering tailored solutions to small and medium-sized businesses across diverse industries, including healthcare, veterinary clinics, and more. We prioritize proactive monitoring and maintenance to ensure seamless operations, leveraging state-of-the-art technology to safeguard client systems. Our expertise extends to cloud computing, IT security, disaster recovery, and vendor management, enabling businesses to focus on growth without IT disruptions.With 24/7 support and a commitment to personalized service, we align technology strategies with business goals to optimize efficiency and security. Our continuous training programs ensure technicians stay ahead of evolving industry standards, while our advanced ticketing system tracks trends to prevent systemic issues. Truewater's proactive approach minimizes downtime, protects data, and enhances productivity, making us a strategic partner for long-term success. We pride ourselves on transparency, reliability, and a client-centric philosophy that prioritizes clear communication and measurable outcomes.
Services
Managed IT Services
Cloud Computing
IT Security
Disaster Recovery
Vendor Management
Remote IT Support
Patch Management
Web Hosting
Details
- Year established: 2005
Highlights and features
- 20+ years of Houston IT expertise with proven results
- 24/7 proactive monitoring and rapid response support
- Customized solutions for healthcare, veterinary, and other industries
- Advanced cybersecurity with SOC monitoring and encryption
- Transparent pricing with no hidden fees
What people say
Quick response times
Knowledgeable technicians
Patient with non-technical users
Reliable 24/7 support
Effective problem resolution
Services
Managed IT Services
Truewater's managed IT services provide continuous monitoring, maintenance, and optimization of business technology infrastructure. Our proactive approach prevents downtime through 24/7 network surveillance, automated alerts, and expert troubleshooting. We handle hardware, software, and security needs while aligning IT strategies with organizational goals. This comprehensive solution includes patch management, system audits, and performance tuning to ensure operational efficiency.
Cloud Computing
Our cloud computing services offer secure, scalable infrastructure for Houston businesses. We specialize in cloud migration, hybrid cloud management, and optimization of platforms like Microsoft Azure and AWS. Services include data storage, virtualization, and disaster recovery with real-time backups. Enhanced security features like encryption and multi-factor authentication protect sensitive information while ensuring compliance with industry regulations.
IT Security
Truewater's IT security solutions protect against evolving cyber threats through multi-layered defense strategies. We implement enterprise-grade firewalls, endpoint protection, and intrusion detection systems. Our Security Operations Center monitors networks 24/7, identifying vulnerabilities and responding to breaches. Services include compliance management for HIPAA, PCI DSS, and SOX, along with employee training programs to mitigate phishing and social engineering risks.
Disaster Recovery
Our disaster recovery services ensure business continuity during unexpected outages or data loss. TrueBDR technology provides hourly backups with offsite synchronization and failover capabilities. We guarantee rapid system restoration within an hour, minimizing downtime from hardware failures, natural disasters, or cyberattacks. Regular testing and updates maintain recovery readiness while meeting specific RTO and RPO requirements.
Vendor Management
Truewater's vendor management streamlines technology procurement and integration across hardware, software, and service providers. We evaluate vendors based on reliability, compatibility, and cost-effectiveness while managing contracts and support agreements. Our team coordinates software deployments, network upgrades, and telecom solutions, ensuring seamless interoperability and optimal performance across complex IT ecosystems.
People
Chris
IT Technician
Chris provides patient, user-focused IT support with expertise in device onboarding and software troubleshooting. He consistently receives praise for clear explanations and timely resolutions.
Cody
Support Specialist
Cody delivers knowledgeable assistance for network and software issues, recognized for his friendly demeanor and problem-solving skills during critical support requests.
Questions
What are managed IT services?
Managed IT services involve outsourcing IT operations to a provider like Truewater, covering monitoring, maintenance, security, and support to ensure business continuity.
How does cloud computing benefit Houston businesses?
Cloud solutions provide scalable infrastructure, disaster recovery, and secure remote access while reducing hardware costs and downtime risks from weather events.
What cybersecurity measures do you offer?
We implement firewalls, encryption, endpoint protection, and 24/7 monitoring while providing compliance support for HIPAA, PCI DSS, and SOX regulations.
Do you support remote work environments?
Yes, we offer secure remote access solutions, collaboration tools, and endpoint security for distributed teams with 24/7 technical support.
How quickly can you restore systems after a disaster?
Our TrueBDR technology enables full system recovery within an hour through hourly backups and failover capabilities.
Reviews (7)
Bob Vivian
Jun 22, 2022
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I had an unusual problem that was eventually solved by Pete Neel. He is very knowledgeable and has a great attitude.
Emile Unverzagt
Jun 06, 2022
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Our company has been with Truewater for 11-12 years now and they have always delivered great service. Truewater is always quick to respond to my IT requests, usually getting back to me within 10-20 min when I email and usually right away when I call about urgent issues. Always friendly while helping out. 99% of my problems were solved in the first 10 minutes, on a rare occasion another team member was called in to help and my issue was worked on until it was fixed. Great company to work with.
Kimberly Lazrine
May 03, 2022
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Specialty IT Tech for difficult issues, solves them every time. Great service and attention to detail to get you up and running again quickly!
Donny Martin
Feb 09, 2022
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Garrett was excellent to work with. He got on my computer and understood quickly what the problem was and corrected it in no time. Was able to get bac, to work and get my proposals done for my customer. Highly recommended!
Dennis Vaughan
Dec 13, 2021
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I would like to take a minute and just say that Rob Falk took care of my problem quickly and courteously. To tell the truth I haven't had any hard things to say about TW as a whole. In today's world folks need to know that prompt and personal service is appreciated. Thanks Rob.
Karissa Marks
Aug 18, 2021
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I never fret about having to call technical support since we partner with Truewater. They are always friendly, helpful, and as prompt as possible. I've never been on hold for longer than 10 seconds, and the customer service is top notch. I've spoken with Cody a few times to get things fixed, so I wanted to give him an extra shout out and Kudos!
Matt Kirkham
Aug 14, 2021
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I really appreciate how fast Truewater is able to diagnose my problem and get it fixed very quickly. I enjoyed getting to know the Tech that actually worked with me, Pete Neel is a true asset to Truewater.
