Zum Computer Services

Our computer repair service addresses hardware and software issues for desktops, laptops, and servers. We diagnose performance problems, replace faulty components, and resolve operating system errors. Clients benefit from minimized downtime and restored functionality for personal and business use. Our technicians use advanced tools to ensure lasting solutions.

We specialize in eliminating viruses, ransomware, and other malicious software from infected systems. Our process includes complete system scans, threat removal, and security reinforcement. Customers regain safe computing environments with protected data and improved system performance. We also provide ongoing protection recommendations.

Our data recovery service retrieves lost files from failed hard drives, corrupted storage devices, and system crashes. We employ specialized techniques to salvage critical business documents, personal files, and irreplaceable media. Clients receive their recovered data securely transferred to new storage solutions with minimal disruption.

We design, install, and maintain wired and wireless networks for homes and businesses. Our support includes router configuration, network security, and device integration. Customers achieve reliable connectivity across multiple devices with optimized performance and secure data transmission for daily operations.

We create tailored computer systems matching specific performance requirements. Our builds use premium components selected for gaming, professional workstations, or general use. Clients receive fully configured systems with pre-installed software and transfer assistance for seamless transition to their new equipment.

Lucas Knapp brings over a decade of IT experience to Zum Computer Services. He specializes in system optimization, network security, and hardware diagnostics. Known for prompt service and clear technical explanations, Lucas has built a reputation for solving complex technology problems efficiently.

We provide on-site services in Salem, Keizer, Silverton, Dallas, and the broader Mid-Willamette Valley region.

Yes, we prioritize urgent cases and often provide same-day service for critical computer issues.

We handle virus removal, data recovery, hardware repairs, software issues, networking problems, and system optimization.

Yes, we support residential clients and businesses with tailored solutions for individual devices or entire networks.

We use transparent pricing with no hidden fees, providing cost estimates before starting any repair work.

Yes, we offer new computers, laptops, hardware upgrades, and custom-built systems to meet specific needs.

Lucas came to my house shortly after I called for an appointment, worked through my list of problems and questions, and was extremely patient. Everything now works! His recommendations will save me money on equipment and repairs that I would needlessly have done otherwise. Their prices are very reasonable. I highly recommend Zum Computer Services, and I'll call them again if I need any computer-related help or advice. Best computer service in the Valley!

I won't use anyone else for assistance with my personal and business systems. Lucas is always quick to respond and is up front and honest with his assessments and pricing. With the speed at which tech moves on he will advise if something is more cost effective to replace than repair even when it is to his own detriment. Highly recommend to anyone looking for a trustworthy knowledgeable guy to maintain their IT solution's.

Lucas did a great job of sticking with it and answering all my questions. He was very knowledgeable and generous with his knowledge. While he didn't find a conclusive answer, it seemed he did everything he could think of in the hour. Since the problem hasn't recurred in the two days since he was here, I'm cautiously optimistic that the issue is resolved. I would for sure recommend Zum, and will be doing so soon.

From the perspective of a Senior Citizen who speaks very little computerese it's refreshing to know there is a business out there we can trust. Lucas not only repaired my 'old' Dell for a fair price and at our home but he also showed me a few tricks and added a few new words to my pc vocabulary. Thanks Zum

Used Zum when my wife was having problems with her computer. There was no extra charges and he didn't pretend that it would cost more then it did. We know nothing about computers and he was very honest! Would definitely recommend. He also went out of his way to work around my wife's very busy schedule and he comes to you!

Lucas is a good guy! I had Lucas from Zum Computer Services over for an upgrade/repair. I am a repeat customer if that means anything. I find Lucas to be a qualified, professional computer repair person, who is honest, and fair. After assessing my problems, Lucas took my computer on Friday afternoon, repaired it, and returned it on Monday. I was elated. I should mention Lucas took special care to save my data while replacing the hard drive.

Before taking my computer, we discussed the plan of repair as well as estimating the expense. As it turned out, Lucas did exactly what he said he was going to do, and the expense is exactly what we thought it was going to be. The next time I need help with my computer, my first call will be to Zum!

We have an older computer that was getting really slow. I called ZUM and Lucas came right out and identified the problem. We needed a new hard drive and a reinstall of windows 10. We got a quick turnaround and Lucas came back and set it all up for us. Great Job it works great now! I was happy with the cost it was equal to the work done.

I am so grateful for the professional, thorough service I received from Zum Computer Services. Lucas provided on-site service for me on very short notice, which I appreciated greatly! He set up my computer/printer-scanner, as well as re-configured things, remedied several email issues that were really complicating things for me, and installed/uninstalled various items. In addition, he answered questions and clarified information, ALL with INCREDIBLE patience.

It was truly an honor to have Lucas and his company referred to me. It has put my mind at ease knowing this level of computer service and expertise is available and will come to your home! Thank you very much! I definitely recommend Lucas / Zum Computer Services!

This is the first time we have used Zum after only taking a computer to Salem geeks in the past. We checked the reviews and called them Lucas called us back right away and set up a time to pick up my sons computer. When I described what was wrong he knew exactly what the problem was and even offered to tell me how to go about fixing it. I wanted to make sure it was fixed right. They do in house pick up and delivery of the computers so you dont have to go to a shop. They had it fixed and returned in 24 hr and it ended up being less than expected. Very satisfied with their service and highly recommend them.

Zum Computer is my "Go To" for computer hardware. A year ago I ordered a laptop and have been very pleased with the equipment. Not to mention the service was top notch. When I needed a desktop and operational advise I called Zum. I am never disappointed with the quality and excellent customer relations. Lucas guided me through password management and backup 101, to boot! They run an honest, efficient, and respected service.

I called ZUM Computer Service after finding them on Google and reading their reviews. Talked to Lucas, made an appointment and was pleasantly surprised when he came a few minutes early as a lot of companies are late these days. Lucas was courteous, professional and got right to work making sure our system was safe and running at it's best. We were concerned our home computer may have been Hacked our otherwise Compromised after receiving a suspicious e-mail.

The cost was very affordable and the piece of mind priceless! Fortunately our computer was ok, but having a professional like Lucas in your corner is piece of mind beyond compare. ZUM Computer Repair is a 10 out of 10 in my book and I highly recommend their service.

Lucas built me a new computer when my old one crashed. He was professional, friendly, and clearly knew what he was doing! He built it to my specifications, made it flexible with high quality parts so it would last a long time, for a reasonable price, and then he set everything up. Because we had just moved here, he also set up the wifi, the printers and made sure all our devices coordinated. And how wonderful that he comes to us! We are extremely pleased and so happy to have our new computer guy!

I was very impressed with Lucas at Zum Computer Services. Lucas was very responsive and listened to my repair needs for my computer, , and what I needed done. I needed it done by a certain time frame.and Lucas called me first thing the next morning as promised. He had one opening left that day, and was prompt in coming out, and very efficient getting the repairs done in a timely manner. and at a reasonable price.

I like that Zum comes to your home. Lucas is definitely very knowledgeable about computers, and I learned a few things I did not know how to do. I would highly recommend Zum and will be using them again in the future when needed.

After getting a screen replacement from here, I got my computer back with a dirty screen and had to have them open it back up and clean it. When I did get it back, the hinge was stiffer than it was before, and eventually the hinge ended up breaking the back case of my laptop. When I opened up the computer to epoxy the broken piece back in, several of the screws involved with disassembly were either stripped or missing.

The anchor for the hinge that broke was not secured to the internal board, the support bracket on the screen was broken in half. Overall, there was more damage to my computer after sending it here than before. I wouldn't trust a repair from this place again.

Lucas was on time at "every" appointment and had my computer for no longer then the window he gave. I have a top of the line Cyberpower custom made computer and Lucas replaced the hard drive and it's working like a brand new computer again! His pricing is more then reasonable and you won't be able to find a more competent all around computer tech! You don't have to take my word for it, just look at his reviews, he has the highest approval ratings you'll find.

Had Zum out to help set up my network on my new laptops. The work was done quick and to the highest quality. Not to mention they were the best priced of everyone I called. I will definitely be using them in the future.

The technician was very knowledgable about computers and was able to fix ours which unknown to us was affected by viruses. We only knew the computer wasn't working correctly. He was able to fix it and help us understand the problem. We had him come to our home to fix the computer. The price to fix was very reasonable. We will use them again in the future, especially when we decide to upgrade our computer. I would recommend Zum to friends. Thanks, D & B

We have been working with Zum Computers for a couple of months now. I contacted Lucas via Zum's Remote Assistance feature, and he has come into our computer and cleaned it up, installed some programs to keep it clean, installed some programs we were having trouble installing, found updated software programs for some of our hardware and installed them. He was fast and efficent in all these tasks, and extrememly patient in explaining to me what he was doing and why.

Lucas had been very impressive to work with, but he went over the top when I contaced him to help me revamp a big Powerpoint Presentation that was six years old and need updating.

We started at 3 PM one afternoon, and he stayed with it for 5 hours till we had it completely renewed, saved, and trasfered onto our laptop. A couple of days later I gave a Two-Day Seminar at a remote location, from that PowerPoint Presentation, that looked and worked perfectly. His tireless work ethics, patient attitude, and knowledge are rare in this day and age. We would recommend Zum Computers to anyone, and have not found a task they can not do fast and efficently.

I am the business manager at a small school and our internet went down. I was in the middle of budgeting AND running a payroll. Needless to say, I was frantic. After trying to troubleshoot on my own for 45 minutes, I placed a call to Zum. After a quick description of what was occurring, he lead me right to where the "fix" needed to occur. I was back online within minutes of my call. Thank you!