Business Details
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services
Trusted Cybersecurity & Managed IT Services in Chicago, IL
We are a cybersecurity-first managed service provider headquartered in Chicago, delivering structured IT systems that protect operations, pass audits, and build trust for SMBs nationwide. Our approach begins with licensed cybersecurity protection integrated into systems from the start, supported by proactive IT services that ensure compliance readiness for CMMC, ITAR, and HIPAA. With a SaaS-like model, we offer predictable pricing and 95% fewer recurring IT issues within the first 90 days, resolving most problems in under 20 minutes.Our team prioritizes transparency, accountability, and long-term client relationships, demonstrated by a decade-long retention rate. Founded on structured processes and operational stability, we specialize in replacing reactive IT models with scalable, audit-ready solutions tailored to industries like law, healthcare, and finance.
Services
Managed IT Services
Cybersecurity Services
Unified Communications
Cloud Solutions
IT Consulting
Highlights and features
- We license cybersecurity protection directly into your systems from the start.
- Our SaaS-like structure ensures predictable pricing and built-in compliance readiness.
- 95% fewer recurring IT issues reported within the first 90 days of service.
- Most IT issues resolved in under 20 minutes with proactive support teams.
- We buy clients out of existing contracts, up to 12 months, for seamless transitions.
What people say
Quick response
Maintains professionalism
Proactive issue resolution
Completely resolved issues
Patient and kind support
Services
Managed IT Services
Our Managed IT Services provide continuous monitoring and maintenance of your systems, ensuring optimal performance and security. We implement structured, cybersecurity-first frameworks that reduce downtime by 95% within the first 90 days. Clients benefit from predictable pricing models and rapid issue resolution, with most problems addressed in under 20 minutes through our proactive support teams.
Cybersecurity Services
Cybersecurity Services focus on licensing protection directly into your infrastructure, preventing breaches before they occur. We specialize in compliance readiness for HIPAA, CMMC, and ITAR standards, ensuring audit-ready systems. Our approach combines threat monitoring with structured response protocols to safeguard sensitive data across law firms, healthcare providers, and financial institutions.
Cloud Solutions
Cloud Solutions deliver scalable, secure infrastructure for data storage and application hosting. We design systems that integrate seamlessly with existing IT environments while maintaining cybersecurity-first principles. Services include migration support, hybrid cloud configurations, and ongoing management to ensure reliability, compliance, and performance optimization for growing businesses.
IT Consulting
IT Consulting services help businesses align technology with strategic goals through expert guidance on system architecture and cybersecurity planning. Our consultants assess vulnerabilities, recommend audit-compliant solutions, and implement structured frameworks that reduce long-term risks while supporting operational scalability for SMBs across multiple industries.
Unified Communications
Unified Communications integrate voice, video, and messaging platforms into cohesive systems that enhance collaboration while maintaining security. We implement solutions tailored to business needs, ensuring reliable connectivity and compliance with industry standards. Services include deployment, maintenance, and optimization of communication tools for law firms, healthcare providers, and enterprise clients.
People
Rick Jordan
Founder | CEO | Thought Leader
Rick Jordan founded ReachOut Technology after a career in tech and national security policy. He pioneered the company's cybersecurity-first model, testified before Congress, and hosts the ALL IN podcast. His leadership focuses on structured systems and operational stability.
Ryan Luering
Director of Operations
Ryan Luering has led operations at ReachOut for a decade, starting as a technician. With a background in Best Buy's Geek Squad, he specializes in scaling IT systems and managing complex deployments. He ensures service delivery aligns with the company's structured, process-driven approach.
Ashley Kedra Johnson
Executive Director
Ashley Kedra Johnson oversees communications and internal operations at ReachOut. She manages media relations, M&A activities, and channel community engagement. Her expertise strengthens relationships between ReachOut and its partners while ensuring operational excellence across internal teams.
Lisa Lively
Community Engagement Manager
Lisa Lively coordinates industry events and manages the ALL IN with Rick Jordan Podcast. She builds relationships with guests and prospects while handling event correspondence. Her role focuses on fostering deep connections within the cybersecurity and IT communities.
Questions
What makes ReachOut Technology different from other IT providers?
We focus on cybersecurity-first systems licensed directly into your infrastructure, reducing vulnerabilities before they become crises. Our structured SaaS-like model ensures predictable pricing and rapid issue resolution.
Do you offer services for law firms and healthcare providers?
Yes, we specialize in compliance-ready IT solutions for law firms and healthcare providers, ensuring HIPAA, CMMC, and ITAR compliance while protecting sensitive client data.
How quickly can you resolve IT issues?
Most issues are resolved in under 20 minutes through our proactive support teams, with 95% fewer recurring problems reported within the first 90 days of service.
Can you help transition from another IT provider?
We buy clients out of existing contracts, up to 12 months, to ensure seamless transitions. Our team handles all migration processes with minimal disruption to your operations.
Do you provide emergency IT support?
Yes, we handle urgent IT emergencies with rapid response times. Our team resolves critical issues like ransomware attacks and system failures to minimize downtime and data loss.
What areas do you serve?
Headquartered in Mokena, IL, we provide nationwide IT services for SMBs, with local offices in Chicago, Naperville, and Mokena supporting regional clients.
Reviews (1)
Kraus Marketing Group
Jan 16, 2016
Report
IND Corp has helped my agency with all of our managed services, TotalCare and cloud service needs. I would highly recommend Eric and his team for all of your technology needs. Thanks to Eric for always being attentive and helping my team when we need it.
