Business Details
We create nService, a webbased help desk platform that empowers customer service teams to build support websites. Our solution integrates seamlessly with Active Directory, automatically importing users and contact data to eliminate account maintenance. We support a wide range of departmentsfrom IT to HR to facilitiesby allowing them to offer their own services through a single, unified interface. Our knowledge base and forums give end users the tools to find answers and submit tickets without waiting on staff. We provide technicians with an intuitive interface to assign, respond to, and resolve requests, while managers can generate detailed reports. Our platform handles multiple services with distinct forms, workflows, and notification rules to match each departments needs.
We enable asset management by linking service requests to asset histories, giving teams full visibility. We enforce groupbased security and support multiple languages, ensuring compliance and accessibility worldwide. Our billing, contract management, and SLA features allow businesses to monetize and monitor service delivery. We offer a free trial so potential customers can evaluate nService riskfree before committing. Our dedicated support team is available Monday through Friday, 9a.m. to 5p.m. Pacific Time to address any questions or issues.
We enable asset management by linking service requests to asset histories, giving teams full visibility. We enforce groupbased security and support multiple languages, ensuring compliance and accessibility worldwide. Our billing, contract management, and SLA features allow businesses to monetize and monitor service delivery. We offer a free trial so potential customers can evaluate nService riskfree before committing. Our dedicated support team is available Monday through Friday, 9a.m. to 5p.m. Pacific Time to address any questions or issues.
Highlights and features
- We provide a webbased help desk with Active Directory integration.
- We offer free trial access for riskfree evaluation.
- Our support operates MondayFriday 9am5pm Pacific Time.
- We integrate with email systems to autogenerate tickets.
- We provide a robust knowledge base and forum for users.
Services
Help Desk Software
Help Desk Software offers a webbased platform that lets customer service teams set up a support website, allowing users to search a knowledge base, submit tickets, and track status. IT departments use it to run internal help desks, while HR and facilities can provide departmental services through the same interface. The system includes integrated email, Active Directory, and asset tracking.
Service Management Software
Service Management Software provides tools for managing multiple services with distinct users, technicians, forms, and workflows. It supports service billing, contract management, and SLA enforcement, while offering multilingual capabilities for global teams. Managers can generate tabular and matrix reports, and administrators can enforce groupbased security via Active Directory integration.
Senior Aid
Senior Aid is a dedicated application for seniors to manage daily life tasks and maintain communication with caregivers. The app connects users to a network of over 2,000 organizations, including educational institutions and corporate partners, ensuring reliable support. Its intuitive interface and caregiver integration streamline routine management and enhance quality of life.
