Business Details
12 Years
experience
Emergency
services
Your Trusted IT Partner in Western New York
Founded in 2014, C&h Pc has established itself as a trusted Managed Service Provider in Western New York, delivering comprehensive IT solutions to businesses across diverse sectors including healthcare, government, and manufacturing. Our team combines over 20 years of collective experience with a proactive approach to IT consulting, ensuring secure and efficient operations for clients in Medina, Albion, Brockport, and surrounding areas. We specialize in cybersecurity services, cloud solutions, network troubleshooting, and disaster recovery planning, backed by a commitment to personalized support and a free onsite consultation to tailor solutions to each client's unique needs. With a 99.9% business uptime guarantee and a 60-minute service level agreement response time, we prioritize reliability and rapid resolution of IT challenges.Our services extend to remote and onsite support, proactive maintenance, and strategic technology partnerships that enable businesses to focus on their core operations while we handle their IT infrastructure.
Services
Managed IT Services
Cybersecurity
Disaster Recovery
Connectivity
Microsoft 365
PC Repair
VoIP Phones
Website Services
Details
- Year established: 2014
Highlights and features
- We offer 20+ years of combined IT industry experience
- Our proactive IT consulting ensures secure, efficient operations
- We provide free onsite consultations for tailored solutions
- We guarantee 99.9% business uptime with rapid response times
- Our team serves diverse sectors including healthcare and government
Services
Cybersecurity
Our cybersecurity services protect businesses from evolving threats through proactive monitoring and endpoint protection. We implement firewalls, VLAN segregation, and advanced threat detection systems to safeguard sensitive data. Our NGAV/EDR solutions provide cutting-edge protection against sophisticated cyber attacks while security awareness training empowers your team to prevent breaches.
Managed IT Support
We offer comprehensive managed IT support with 24/7 monitoring and rapid response times. Our services include remote diagnostics, onsite repairs, and proactive maintenance to ensure optimal system performance. With bi-monthly updates and a 60-minute SLA, we minimize downtime and maintain business continuity for critical operations.
Disaster Recovery
Our BCDR solutions ensure business resilience with redundant backup systems and rapid recovery capabilities. We implement hourly file backups, disk imaging, and cloud storage solutions that enable server restoration within 24 hours. Quarterly testing verifies recovery plans to guarantee minimal disruption during emergencies.
Connectivity
We design and maintain secure business networks with 24/7 monitoring and proactive maintenance. Our services include VLAN configuration, firewall implementation, and high-speed internet solutions with Spectrum ISP partnerships. Custom wireless deployments ensure reliable coverage across office, warehouse, and retail environments.
Microsoft 365
We provide complete Microsoft 365 solutions including licensing, migration, and ongoing support. Our implementation includes security policies, multi-factor authentication, and seamless integration with existing systems. MSP clients receive continuous support while traditional clients benefit from affordable implementation packages for enhanced productivity.
People
Joseph D'Amore
President
Joseph D'Amore leads C&h Pc with strategic vision, overseeing operations and client relationships. With extensive experience in IT management and business development, he ensures the company maintains its commitment to exceptional service and technological innovation in Western New York's competitive IT landscape.
Steven Davis
Vice President
Steven Davis serves as Vice President, directing technical operations and service delivery. His expertise in IT infrastructure and client management contributes to the company's ability to provide customized technology solutions that meet evolving business needs across multiple industry sectors.
Riki Culverwell
Logistics & Finance
Riki Culverwell manages logistics and financial operations, ensuring efficient resource allocation and fiscal responsibility. Their organizational skills and attention to detail support the company's commitment to reliable service delivery and operational excellence in IT management.
Dylan Sturtevant
IT Support Specialist
Dylan Sturtevant provides hands-on IT support, troubleshooting technical issues and implementing solutions for clients. As an IT Support Specialist, he contributes to maintaining system reliability and rapid resolution of client technology challenges across Western New York businesses.
Rose Ann D'Amore
Office Support Specialist
Rose Ann D'Amore serves as Office Support Specialist, managing administrative operations and client communications. Her organizational skills and attention to detail ensure smooth internal operations that support the company's commitment to timely and effective IT service delivery.
Questions
What IT services do you offer for businesses?
We provide comprehensive IT services including cybersecurity, managed IT support, disaster recovery, network connectivity, Microsoft 365 solutions, PC repair, VoIP systems, and website development tailored to business needs.
Which areas do you serve?
We serve businesses in Erie, Genesee, Monroe, Niagara, and Orleans counties across Western New York with both onsite and remote IT support services.
Do you offer emergency IT support?
Yes, we provide after-hours emergency support for critical IT issues with a 60-minute service level agreement response time for priority resolution.
What cybersecurity solutions do you provide?
Our cybersecurity services include NGAV/EDR protection, firewall implementation, VLAN segregation, 24/7 threat monitoring, and security awareness training to protect against evolving cyber threats.
How do you handle disaster recovery planning?
We implement BCDR solutions with redundant backups, server imaging, and recovery testing to restore operations within 48 hours while maintaining 99.9% uptime guarantees.
Can you support Microsoft 365 implementations?
Yes, we offer complete Microsoft 365 services including licensing, migration, security configuration, and ongoing support with seamless integration into existing business systems.
Reviews (5)
Eileen Wickham
May 12, 2022
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I would like to thank C&H for the great service. I brought my old XP Computer in and thought it was dead. They were able to get it up and running, saved my programs and at a very reasonable charge. THANK YOU.
Peter Igoe
Oct 16, 2021
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They always have fast and friendly service. Joe is very professional and accommodating to our office hours.
Gregory M. Budd
Jul 27, 2021
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C&H PC has been looking after our IT needs here at work and my personal computers at home for nearly 20 years. Their service, pricing, knowledge and respect of our time and requirements is above the norm. I would highly recommend them to any company or individual.
Medina Railroad Museum
Jul 27, 2021
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Joe and the rest of the staff at C & H PC are amazing! They have gone over and beyond assisting us with all of our technological needs along with training our staff on how to work with it! They've been available to us every time when we've come across something we needed assistance with! I highly recommend them for any and all services.even an upgraded phone system!
Kristina D'Amore
Jul 25, 2021
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Staff is very friendly and knowledgeable. Whenever my friends or family need computer/tech help I recommend them to stop in or give them a call.
