Business Details
Emergency
services
Your Trusted IT Partner in Fergus Falls
Founded with a commitment to providing exceptional computer services, The Computer Hero has become a trusted local resource for both residential and business clients in Fergus Falls and surrounding areas. Our team of certified technicians combines technical expertise with a personalized approach, offering comprehensive solutions including computer sales, repairs, networking, and data recovery. We prioritize honesty and integrity, ensuring our clients receive tailored advice without pressure to overspend.Our 39-point system checklist guarantees thorough maintenance, while capped pricing protects customers from unexpected costs. With remote support options and a focus on proactive server maintenance, we help clients minimize downtime and maximize productivity. Our dedication to community values and technical excellence has earned us the trust of thousands of satisfied users.
Services
Computer Repair
Data Recovery
Networking Services
Remote Support
Server Maintenance
Website Development
Virus Removal
Computer Tune-Ups
Highlights and features
- Locally owned and operated by Jim & Ginny Saul since 2005
- 39-point system checklist ensures comprehensive computer maintenance
- Capped pricing protects against unexpected repair costs
- Honest advice with no profit-driven upselling
- 24/7 remote support available for urgent issues
What people say
Fast repairs
Knowledgeable staff
Honest advice
Remote support
Data recovery success
Services
Computer Repair
Our certified technicians diagnose and fix hardware/software issues for Windows and Apple computers. We perform component replacements, system upgrades, and troubleshoot connectivity problems while preserving your data. With transparent diagnostics and fixed-price repairs, we ensure your computer runs at optimal performance.
Data Recovery
We recover lost files from damaged drives using specialized tools and partner labs for severe cases. Our process includes secure backups and recovery verification to protect critical business documents and personal files. We recommend Carbonite cloud solutions for ongoing data protection.
Networking Services
We design and maintain wired/wireless networks for homes and businesses. Services include router configuration, firewall installation, and network security audits. Our solutions ensure reliable internet access and secure file sharing across devices while protecting sensitive information.
Remote Support
Secure remote access allows our technicians to resolve issues instantly without onsite visits. We remove viruses, configure software, and optimize system performance in real-time. This service saves time and reduces downtime while providing hands-on guidance during troubleshooting sessions.
Server Maintenance
We offer proactive server monitoring and maintenance to prevent downtime. Services include software updates, backup verification, and performance optimization. Our scheduled maintenance plans ensure business continuity while protecting critical data through regular system checks.
People
Jim Saul
Co-Owner
Jim Saul co-founded The Computer Hero with a focus on delivering honest IT solutions. With 20+ years in computer repair, he ensures technical excellence while maintaining community-focused service standards for local clients.
Ginny Saul
Co-Owner
Ginny Saul manages daily operations at The Computer Hero, combining business expertise with technical knowledge. She prioritizes customer education and transparent pricing to help clients make informed technology decisions without pressure.
Questions
Do you work on Apple computers?
Yes, we service all Apple devices including MacBooks, iMacs, and Mac Pros with the same expertise as Windows systems.
What computer maintenance do you recommend?
We recommend our 39-point tune-up every 12-18 months, including virus removal, file cleanup, and hardware diagnostics to maintain optimal performance.
Can you help with network security?
Yes, we install firewalls, configure secure routers, and perform security audits to protect business and home networks from cyber threats.
Do you offer remote computer support?
Yes, our secure remote access service allows technicians to resolve issues instantly without onsite visits for most common computer problems.
What happens if data recovery fails?
If initial recovery attempts fail, we partner with specialized labs for advanced recovery options while maintaining strict data confidentiality protocols.
Reviews (6)
Jan Kjellerup
Aug 13, 2021
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They are the sweetest people! they fixed my computer and my galaxy tab. They took the time to help me to reset my passwords and get back into my Facebook and email accounts.
Debra Barnum
Apr 19, 2018
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Fixed my locked computer, saved all my data, and got rid of a scam computer "repair" company that had control of my computer and all my personal data. Jim then installed a firewall to protect us in the future. Definitely our go-to in the future!
Rodger Heaton
Apr 18, 2017
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A main server/hard-drive went out in my office during my peak season. Within an hour, Computer Hero came on-site and protected that hard-drive from further damage, recovered the (irreplaceable) data, installed the new server, imported the recovered data, and then made suggestion on how to prevent possible data loss in the future (cloud, mirrored hard-drive, etc). I figured the bill was going to be upwards of a $1000; especially considering it was an unscheduled, emergency visit. But when I got the bill, it was so low it wasn't even memorable. Thanks Computer Hero! Excited about the Battle Lake branch too as I've got another business in that direction!
Alan L.
Jun 16, 2016
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Very disappointed with the customer service. Give them a call to see if I could purchase a wire for the inside of my computer and they would not sell me an individual wire. And then accused me of being their competition. Horrible customer service not recommended overpriced.
Lakes Radio
May 14, 2015
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They in and fixed multiple problems that many other have tried to fix. Our network is running better than ever! Thank you Computer Hero for getting us going!
Carrie Sansing
Apr 11, 2015
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I was visiting friends up in the area and developed a problem with my laptop. I can't say enough good about The Computer Hero. My HP laptop was showing the blue screen of death. I took it to another very well known computer service and was told "It's not worth fixing, you need to buy a new one". I called Computer Hero, and, lo and behold, they were able to fix the trouble quickly and I didn't have to cut my visit short.
