Business Details
25 Years
experience
Custom Cisco Unified Communications Solutions & Software Development
VoIP Integration specializes in designing and implementing Unified Communications solutions that simplify the deployment and management of Cisco Unified Communications systems. Since the early days of voice over IP technology, our team has delivered custom software tools and integration services to bridge gaps left by standard solutions. Our expertise spans custom VoIP applications, Cisco IPCC/UCCx scripting, AXL/CTI/TAPI/JTAPI development, and IP Phone services tailored to unique organizational needs. We serve medium-to-large enterprises, government agencies, and state departments, combining deep technical knowledge with real-world implementation experience.Our in-house development capabilities enable us to create solutions for complex requirements, including automated notification systems, call center integrations, and network management. With a focus on reliability and efficiency, we help clients optimize their communications infrastructure while reducing operational costs. Our commitment to innovation and client-centric problem-solving has established us as a trusted partner in the VoIP integration space.
Services
Custom Software Development
Unified Communications Implementation
Call Center Scripting
IP Phone Services
Network Management
System Design Consulting
End User Training
Voip Integration Support
Details
- Year established: 2001
Highlights and features
- We offer 20+ years of experience in Cisco Unified Communications implementation
- Our in-house development team creates custom solutions for unique requirements
- We provide field-tested implementation processes from hundreds of completed projects
- Our team includes experts in AXL/CTI/TAPI/JTAPI and Voice XML programming
- We deliver solutions that reduce deployment time and operational costs
What people say
Better support
Save time
Cost-effective solutions
Expert implementation
Reliable service
Services
Custom Software Development
We develop custom VoIP applications and integration tools for Cisco Unified Communications systems. Our solutions address unique requirements that standard implementations cannot fulfill, including automated notification systems, call center integrations, and network management tools. Our developers specialize in Voice XML, AXL/CTI/TAPI/JTAPI, and IP Phone services programming.
Unified Communications Implementation
Our team implements Cisco IP Telephony and Unified Communications systems for medium-to-large organizations. We provide complete deployment services including network design, system configuration, and integration with existing infrastructure. Our experience spans hundreds of projects across government agencies and enterprise clients.
Call Center Scripting
We develop custom call center scripts and integrations for Cisco IPCC/UCCx platforms. Our solutions connect to external data sources through databases and web services, enabling advanced call routing and customer interaction capabilities tailored to specific business needs.
IP Phone Services
We create custom applications that run directly on Cisco IP Phones, delivering specialized functionality to end-users. These services include custom directories, status displays, and integration with enterprise systems, enhancing phone capabilities beyond standard features.
Network Management
Our network management services include monitoring, maintenance, and optimization of VoIP infrastructure. We offer flexible support options from periodic monitoring to full outsourcing of telephony operations, ensuring reliable system performance and uptime for our clients.
Questions
What custom software solutions do you offer for Cisco Unified Communications?
We develop custom VoIP applications, call center scripts, IP Phone services, and integration tools tailored to specific requirements that standard solutions cannot address.
Do you provide implementation services for Cisco IP Telephony systems?
Yes, we offer complete deployment services for Cisco Unified Communications systems, including network design, configuration, and integration with existing infrastructure.
What support options are available for deployed systems?
We offer monitoring, maintenance, and full outsourcing options for VoIP infrastructure, with support hours Monday-Friday 9AM-5PM Pacific Time.
Can you develop custom applications for Cisco IP Phones?
Yes, we create specialized applications that run directly on Cisco IP Phones, enhancing functionality through custom directories, status displays, and system integrations.
What industries do you serve with your communication solutions?
We work with government agencies, financial institutions, healthcare providers, and enterprises requiring customized communication infrastructure solutions.
