Business Details
22 Years
experience
Emergency
services
Trusted IT Solutions for Growing Businesses
KML Computer Services delivers intelligent technology solutions tailored to small and growing businesses across the United States. Founded in 2004, we specialize in managed IT, cybersecurity, VoIP, and low-voltage cabling, prioritizing predictable pricing and dedicated support. Our team of certified experts focuses on understanding client workflows to implement cost-effective, scalable solutions that align with business goals. With offices in Novi, Michigan, and Bluffton, South Carolina, we serve diverse industries including healthcare, finance, and real estate.Our proactive approach includes 24/7 monitoring, disaster recovery, and strategic IT planning to minimize downtime and ensure long-term success. We emphasize transparency, avoiding contracts while maintaining a client-centric philosophy that values personalized service over generic technology sales. Over two decades, we have built a reputation for reliability, technical expertise, and partnerships that prioritize client growth over short-term gains.
Services
Managed IT
Cybersecurity
IT Helpdesk
Low-Voltage Cabling
VoIP Systems
Website Services
Co-Managed IT
Disaster Recovery
Server Management
Network Design
Details
- Year established: 2004
Highlights and features
- 20+ years of experience in managed IT services
- Predictable pricing with no long-term contracts
- Dedicated team of certified IT professionals
- 24/7 proactive monitoring and rapid response times
- Customized solutions aligned with business objectives
What people say
Fast response times
Certified professionals
Proactive maintenance
Reliable support
Industry expertise
Services
Managed IT Services
Our fully managed IT services provide comprehensive infrastructure oversight including monitoring, maintenance, and security. Businesses gain access to certified technicians, proactive system updates, and strategic planning to ensure operational continuity. This service reduces downtime through 24/7 threat detection while offering scalable solutions for growing organizations across multiple industries.
Cybersecurity Solutions
Advanced cybersecurity protections include threat detection, data encryption, and compliance management for HIPAA and GDPR standards. Our services feature vulnerability assessments, endpoint protection, and incident response to mitigate risks. Businesses benefit from continuous monitoring and tailored security strategies that evolve with emerging threats while maintaining regulatory compliance.
Low-Voltage Cabling
Professional low-voltage cabling installations support voice, data, and AV systems with fiber optic and category cabling options. We provide structured wiring solutions for new constructions or infrastructure upgrades, including wireless access point deployment and cable management. Services ensure optimal network performance with future-proof scalability for expanding businesses.
IT Helpdesk Support
24/7 helpdesk services deliver rapid resolution for hardware, software, and network issues through remote or on-site assistance. Our tiered support system prioritizes critical problems while providing asset management and user training. Businesses experience minimized downtime with ticketing systems and dedicated technicians available via phone or email.
VoIP Communication Systems
Hosted and on-premise VoIP solutions include call routing, mobile integration, and Microsoft Teams compatibility. We manage system implementation, maintenance, and scalability while ensuring call quality through network optimization. Additional features like voicemail-to-email and secure business texting enhance communication efficiency for distributed teams.
Questions
What IT services does KML offer for small businesses?
KML provides managed IT, cybersecurity, VoIP systems, low-voltage cabling, and 24/7 helpdesk support tailored to small businesses. Our services include proactive monitoring, data backup, and strategic technology planning.
How does KML handle cybersecurity threats?
We employ 24/7 threat monitoring, endpoint protection, vulnerability assessments, and incident response protocols. Our solutions include data encryption, compliance management for HIPAA/GDPR, and employee security training programs.
Are KML's IT services available nationwide?
Yes, we provide remote IT management, cybersecurity, and helpdesk support nationwide. On-site services like cabling are available in Michigan, South Carolina, and select regional locations with partner technicians.
What makes KML different from other IT providers?
We combine 20+ years of experience with a client-first approach, avoiding contracts while maintaining predictable pricing. Our certified engineers focus on understanding business workflows to deliver customized, scalable technology solutions.
How quickly does KML respond to IT emergencies?
Our 24/7 support team typically responds within 30 minutes for critical issues. Emergency services include ransomware recovery, network outages, and hardware failures with on-site assistance available in our primary service regions.
Reviews (6)
Brendan Hannah
Jan 31, 2019
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Working at Digital Roots, I have gotten to know Mike, who facilitates computer services to our office. Mike is an extremely friendly, outgoing and competent gentleman. He is a beast at installing antivirus software and has previously offered to boost my RAM when he noticed that my computer was moving slowly. He knows everyone's name in the office even though he's only here a couple times a month. Every company could use a professional as accommodating as Mike!
Sarah Olmsted
Aug 18, 2018
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I work for AA Anchor Bolt and KML is amazing in helping us with all of our IT needs. We can call them with any emergency and they are there to save us. Mike is awesome!
David Hahn
Jul 19, 2018
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KML is fast, actionable, reliable and committed to stellar I/T service, support and project work. We have trusted them since on-boarding service desk in 2012. IntelleSync works great to exchange files without E-mail overhead and requires little to no I/T involvement. IntelleManage works great as a billing model for Service Desk and their hosting services are very reliable. Chip and Mark are running a great organization. I highly recommend KML, consistent A+++ work.
Adam Bernhardt
Apr 28, 2018
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KML is a very professional and knowledgeable group. They are fantastic with the smallest details and the biggest issues. I can count on KML for a solid solution the first time.
Oral Surgery
Mar 17, 2018
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Excellent company. I have been with KML for quite a few years now and they are extremely reliable and professional. If I ever have an issue for example a power surge from a storm, I can get them on the phone in a matter of minutes and will fix the problem promptly. I highly recommend! Dr. Mike, Richmond Hill Oral Surgery
Al Davis
Dec 10, 2017
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We have computers and phones spread among several facilities that they just take care of, allowing us to focus on our business instead of seemingly endless hardware and software problems. KML wasn't my first computer services vendor but they've by far been the best. for over 8 years now.
