Business Details
Emergency
services
Your Trusted IT Partner in Griffin, GA
At Nocwing, we empower businesses to harness technology for meaningful progress. Our team prioritizes proactive solutions that address both immediate needs and long-term goals, ensuring clients can focus on their core operations. With a client retention rate of 98%, we pride ourselves on delivering personalized service that fosters trust and collaboration. Our approach combines strategic planning with hands-on support, from infrastructure management to cybersecurity, ensuring robust and secure systems. We emphasize education and empowerment, helping clients navigate evolving technological challenges while maintaining a human-centric focus. Backed by a 3-hour average response time and 24/7 emergency support, we ensure minimal disruption to your business.Our team of certified engineers and specialists brings technical expertise and a commitment to transparency, avoiding hidden fees or unnecessary complexity. Whether managing cloud environments, implementing disaster recovery protocols, or providing user support, we tailor solutions to align with your unique business objectives. Through continuous monitoring and preventative maintenance, we mitigate risks before they escalate. Our flexible pricing modelsPeople+ and Technology+adapt to diverse organizational needs, ensuring cost-effective scalability. By bridging technical excellence with approachable service, we aim to be more than a vendor: a trusted partner in your business's success.
Services
Technology Lead
Infrastructure Management
Cybersecurity
Backup & Recovery
User Support
Voice over IP Solutions
Highlights and features
- 98% customer satisfaction from proactive IT solutions
- 3-hour average response time for urgent issues
- Personalized service with strategic technology planning
- Proactive network monitoring and security updates
- 24/7 emergency support for critical situations
What people say
Awesome customer service
Personalized service exceptional
Quick fix
Great job
Family-like relationship
Services
Technology Lead
Our Technology Lead service provides strategic IT leadership as your virtual Chief Information Officer. We collaborate quarterly to align technology with business goals, recommend solutions, manage asset lifecycles, and optimize internal processes. This proactive approach ensures your infrastructure supports long-term growth while maintaining security and compliance standards. Clients benefit from expert guidance without hiring a full-time executive.
Cybersecurity
Nocwing's Cybersecurity solutions protect against evolving threats through firewalls, threat detection, and employee training. We implement advanced measures like ransomware prevention and email protection while educating teams on best practices. Regular audits ensure compliance with standards like HIPAA and PCI. Our proactive monitoring identifies vulnerabilities before they become breaches, minimizing risks to your data and operations.
Backup & Recovery
Our Backup & Recovery service ensures rapid data restoration with point-in-time backups completed in minutes. Dual offsite replication allows business continuity during disasters, verified daily for reliability. We protect cloud/SaaS environments through shared responsibility models, safeguarding your critical information against loss while maintaining accessibility for seamless operations.
User Support
Nocwing's User Support resolves technical issues across devices and applications, from connectivity problems to software troubleshooting. Our team assists employees with desktops, laptops, and mobile devices, ensuring minimal disruption to daily tasks. This service extends beyond hardware fixes to include training and guidance, empowering users to work efficiently while reducing recurring issues.
Voice over IP Solutions
Our Voice over IP Solutions enable flexible communication through cloud-based phone systems. Features include remote access, digital receptionists, and scalable calling plans priced per user or device. Businesses maintain professional communication channels without being desk-bound, adapting to growth while controlling costs through customizable service tiers.
People
Drew Taylor
CEO
Drew leads Nocwing's strategic vision, focusing on innovative IT solutions that align with client business goals while fostering a culture of technical excellence.
Ike Hill
President
Ike oversees operational execution, ensuring Nocwing's services maintain high standards of reliability and security while driving continuous improvement in technical delivery.
Tyler Jacob
Lead Engineer
Tyler specializes in infrastructure optimization and cybersecurity, providing expert technical leadership to implement robust, scalable solutions for client environments.
Chrystina Mullis
Service Coordinator
Chrystina manages service delivery logistics, ensuring timely resolution of client issues while maintaining clear communication throughout the support process.
Jacob Orr
Director - Sales and Marketing
Jacob connects Nocwing with businesses seeking IT solutions, translating technical capabilities into clear value propositions that address organizational challenges.
Questions
Do you offer after-hours support?
Yes, we provide on-call technicians for emergencies outside normal business hours.
How do you ensure network security?
We implement proactive monitoring, regular updates, and co-manage with internal IT teams to address evolving threats.
What pricing models do you offer?
We offer People+ (per-user) and Technology+ (per-device) plans to accommodate different business needs.
What is your response time for issues?
Our average response time is 3 hours for urgent technical problems.
Do you handle data recovery?
Yes, we provide rapid data restoration with point-in-time backups and disaster recovery solutions.
Can you support remote work setups?
Yes, we manage VPNs, cloud infrastructure, and VoIP systems for distributed teams.
Reviews (2)
Jessica Cook
Jun 25, 2021
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I've worked with the Nocwing team for over 10 years. They're extremely knowledgable, professional, fast to respond, and most importantly care deeply about the services they provide. In addition, their employees have a way of simplifying the most complex tech challenges and communicating solutions in a way that's easy for non-techies to understand. I would highly recommend them to any business looking to outsource their IT services.
Kelley Taylor
May 12, 2021
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Nocwing is always so responsive and takes care of my issues so fast. You always make us feel like a priority!
