A managed services contract is a formal agreement made between the managed service provider (MSP) and its client that outlines the responsibilities and duties of both parties including services the MSP will provide. Some managed services contracts include service level agreements. These service level agreements provide minimum response time and liability protection for the MSP. If your software is not on this list we will attempt to help you solve your problem using technical support of the vendor or our resources.
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At Mid Atlantic Systems we understand the importance of a partnership versus a simple contractual relationship and we want to be your Partner. Our core strategy is to minimize discussions about networks and computers while maximizing discussions about staff needs, company goals and your competitive environment.
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MAS utilizes partnerships and products to deliver services that protect all Windows-based systems against malware. Understanding that your information is critical to your business, we employ leading edge technology and solutions to protect your information as well as your IT systems. We focus on detecting threats and eliminating them.
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