MacEdge

Business Details

24 Years

experience

Your Trusted Apple Repair Experts in Portsmouth

Founded in 2002, MacEdge has been a trusted Apple Authorized Service Provider in Portsmouth, NH, dedicated to delivering expert repair and support services for Apple products. Our team of Apple-certified technicians combines extensive industry experience with a commitment to using only genuine Apple parts, ensuring every repair meets Apple's rigorous standards. We specialize in Mac and iPhone repairs, smart home automation, and business solutions tailored to the needs of the Seacoast community. Our customer-centered approach prioritizes long-term satisfaction by offering personalized recommendations and exceptional service.

As a locally-owned business, we actively reinvest in the Portsmouth area through partnerships with cultural events like the Prescott Park Arts Festival and the New Hampshire Film Festival. Our dedication to environmental responsibility includes operating on 100% renewable energy and implementing sustainable practices such as LED lighting and paper reduction. With expertise spanning over two decades, we remain committed to providing reliable technical solutions while fostering strong community ties.

Services

iPhone Repair Mac Repair Smart Home Automation Business Solutions Product Trade-In Warranty Support Networking Services Security Cameras Lighting Control Environmental Solutions

Details

Year established: 2002

Highlights and features

We are Apple-certified technicians with over 20 years of local service experience.
Our repairs exclusively use genuine Apple parts for guaranteed quality.
Same-day iPhone repairs available with industry-leading turnaround times.
We offer customized smart home automation solutions for Portsmouth residents.
Supporting local economic growth through community reinvestment and partnerships.

Associations and certifications

Apple Authorized Service Provider
Apple Premier Partner

What people say

Expertise and advice In and out in no time Troubleshooting common issues Apple-certified technicians Supporting local business

Website

Update Listing

Services

iPhone Repair

Our Apple-certified technicians specialize in iPhone repairs using genuine Apple parts. We offer same-day screen replacements and comprehensive diagnostics to fix software and hardware issues. Our 3-4 business day turnaround for complex repairs ensures your device functions flawlessly while maintaining Apple's quality standards.

Smart Home Automation

We design customized smart home systems integrating lighting control, security cameras, and temperature management. By partnering with top brands, we create energy-efficient solutions that enhance security and convenience. Our installations include motorized window treatments and wireless networking tailored to Portsmouth homes.

Business Solutions

We provide end-to-end Apple device management for businesses including kitting, deployment, and lifecycle management. Our services include zero-touch device setup, secure data erasure, and trade-in programs. We support organizations with inventory management and environmentally responsible device retirement solutions.

Product Trade-In

Our trade-in program offers instant credit for Macs and iPads toward newer models. We assess device value based on specifications and condition, with gift card options for undecided customers. The process includes secure data erasure and evaluation appointments at our Portsmouth location.

Warranty Support

We honor Apple warranties and AppleCare+ plans for all repairs. Customers can check coverage status online before appointments. Our technicians handle both in-warranty repairs and out-of-warranty service options with transparent pricing and genuine replacement parts.

People

Dan Deering

President and Chief Nerd

Apple-certified technician with 20+ years in the Apple industry. Purchased MacEdge in 2020 after 18 years of experience. Leadership Seacoast class of 2024 member. Regional film festival award-winning filmmaker.

Dylan Carey

Service Manager

iOS and macOS certified technician specializing in precision repairs. Former astronaut application candidate with unique problem-solving approach. Expert in firmware restoration and complex system diagnostics for Apple devices.

Katie Newman

Sales and Support Expert

Graphic design background with expertise in making technology accessible. Resolves complex accessibility settings issues efficiently. Recognized for exceptional customer service and troubleshooting capabilities in software and hardware configurations.

Sophie Spaan

Sales and Support Expert

Apple-certified technician passionate about vintage Mac systems. Combines technical expertise with music composition skills for indie projects. Specializes in rapid problem resolution and customer education about Apple ecosystem features.

Colin Bassett

Sales and Support Expert

Former Windows specialist transitioning to Apple ecosystem. Hardware repair expert with focus on cost-effective solutions. Piano enthusiast who balances technical support with customer training for optimal device usage.

Questions

How long does a Mac repair take?

Most Mac repairs take 3-4 business days. Complex issues requiring Apple factory parts may take 3-5 days for component availability.

Can I check my Apple warranty status here?

Yes, we help verify Apple warranty and AppleCare coverage before service appointments using your device's serial number.

What smart home services do you offer?

We provide lighting control, motorized window treatments, temperature management, security cameras, and whole-home networking solutions tailored to Portsmouth homes.

Do you offer business IT solutions?

Yes, we provide device kitting, zero-touch deployment, lifecycle management, and secure device retirement for organizations using Apple products.

How does the trade-in process work?

Bring your Apple device for evaluation. We assess its value based on specs and condition, then offer instant credit toward new purchases or gift cards.

Are you the only Apple Authorized Service Provider in the area?

Yes, we're the only Apple Authorized Service Provider serving the New Hampshire Seacoast region since 2018.

Reviews (7)

Write a Review

Michael M.

Jun 07, 2022 Report

I contacted them by email, voice mail, and telephone. I heard a recording saying they would get back to me. They did not. Never heard from them. Is this really a business?

Amy G.

Feb 23, 2022 Report

They saved my older MacBook Pro after I got an ominous system pop-up telling me the battery needed immediate servicing. They were prompt (just a few days for the part to come in and installation to be done, with helpful status updates emailed along the way), knowledgable, and saved me a lot of money in the process. Highly recommended.

Jason Haviland

Jan 30, 2022 Report

Outstanding service. Even if this isn't the most convenient location for you, it's absolutely worth the drive. I was promptly greeted for my scheduled appointment. Joel listened patiently and professionally as I described my problem, then he diagnosed the problem, expertly explained the issue and helped ensure that my Mac wasn't damaged or malfunctioning. While tests were running on my Mac, he helped a colleague with another customer. An absolute top notch company.

Brianna Moynihan

Sep 15, 2021 Report

I can't say enough good things about Mac Edge. The staff is all incredible kind, knowledgeable and wonderful to deal with. They explain everything, are very patient with even the most frazzled customers. They have fixed for me everything from broken screens on my ipad to issues with my phone and my macbooks. Highly recommend!

Danny Rean

Jul 19, 2021 Report

The employees were very friendly and helpful. I was referred to by name, in a non pretentious way, my problem was addressed quickly and professionally. There was absolutely no pressure into buying a newer phone or any BS about how it's impossible to get parts for it. I I ever have problems with my I phone or am looking to purchase one, this will be my first and probably only stop. Thank you to everyone in the store.

Tiana M.

Jun 26, 2021 Report

My phone was absolutely broken and these guys were a big help in fixing it. It was a short interaction but they were very nice and understanding. You can tell they get yelled at by people a lot as they were really worried when they told me how much it would cost, it's Apple what do you expect.

Teresa Mccue

Jun 24, 2021 Report

I stopped into Mac Edge yesterday day to purchase an iPad and the pencil accessory The staff was great in helping me set it up and give me a tutorial as to how to use the pencil. While I was there, I witnessed several other customers coming in with various questions and concerns. Whatever the issue, the staff was incredibly helpful and patient, professional and friendly. This is the value of shopping local. If you are in need of any new Apple products or have issues with your existing devices, I would highly recommend MacEdge. Teresa