Business Details
26 Years
experience
Your Technology Partner in Jacksonville
TouchPoint has been delivering comprehensive IT solutions since 2000, operating as a certified Minority Business Enterprise (MBE) through the Florida Department of Management Services. Our team brings decades of combined expertise in technology integration, vendor partnerships, and customized IT strategy development. As the only brick-and-mortar Value Added Reseller headquartered in Jacksonville, we maintain deep-rooted connections with local businesses and technology providers.Our customer-centric approach positions us as advocates for clients seeking tailored technology solutions. Through strategic office locations in Jacksonville and Orlando, we serve diverse organizations across Florida with responsive, personalized support. Our proven track record in implementing scalable IT infrastructure solutions has made us a trusted partner for businesses seeking technological excellence.
Services
IT Services
Technology Solutions
Network Support
Vendor Partnerships
Customer Advocacy
Details
- Year established: 2000
Highlights and features
- Only Jacksonville-based brick-and-mortar Value Added Reseller
- Certified Minority Business Enterprise through Florida DMS
- Developed long-term vendor partnerships over decades
- Customer-first technology advocacy approach since 2000
- Local IT expertise serving Jacksonville and Orlando markets
Associations and certifications
- Florida Department of Management Services (MBE)
Services
IT Services
Our IT services encompass infrastructure implementation, systems integration, and technology consulting. We specialize in creating customized IT solutions that align with business objectives. Our experienced engineers deliver scalable technology implementations for organizations seeking reliable IT infrastructure.
Network Support
We provide comprehensive network solutions including design, implementation, and ongoing maintenance. Our-certified engineers ensure secure, high-performance network environments that support business growth. Services include network optimization, security implementation, and infrastructure modernization for evolving business needs.
Vendor Partnerships
Through strategic vendor partnerships, we deliver trusted technology solutions from leading providers. Our relationships enable access to premium technology resources and specialized expertise. We leverage these partnerships to provide clients with optimal solutions and implementation support tailored to their specific requirements.
People
Lisa Harper
CEO/Sales Manager
As CEO, Lisa Harper leads TouchPoint's strategic direction while maintaining direct client relationships. Her leadership ensures alignment between technology solutions and business objectives.
W. Kenneth Harper
President
President W. Kenneth Harper oversees TouchPoint's operations and technology implementations. With extensive industry experience, he ensures delivery of high-quality IT solutions that meet client requirements.
Peter Thornton
Director of IT
Director of IT Peter Thornton manages technical operations with multiple industry certifications including MASE and JNCIS. He specializes in implementing complex IT infrastructure solutions for enterprise clients.
Questions
What IT services does TouchPoint offer?
TouchPoint provides comprehensive IT solutions including technology integration, network infrastructure, systems implementation, and vendor management services tailored to business needs.
Are you certified as a minority-owned business?
Yes, we're certified as a Minority Business Enterprise through the Florida Department of Management Services since our founding in 2000.
Which geographic areas do you serve?
We serve clients throughout Florida with primary operations in Jacksonville and Orlando, maintaining local expertise in both markets.
Can you help with technology vendor selection?
Our established vendor partnerships and IT expertise enable us to recommend and implement solutions tailored to your specific business requirements.
What makes TouchPoint different from other IT providers?
As Jacksonville's only brick-and-mortar VAR with deep local roots, we combine technical expertise with personalized service from our local offices.
